Elevance Health
Overview
Position Title:
User Experience (UX) Researcher Anticipated End Date:
2025-09-19 Location:
This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. Alternate locations may be considered if candidates reside within a commuting distance from an office. Per policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment unless an accommodation is granted as required by law. We are looking for a talented and experienced
User Experience Researcher
to join our growing team. In this role, you will conduct qualitative and quantitative research for the Product Experience team to assist business stakeholders in building and delivering leading-edge web/application solutions. You will work closely with cross-functional teams to understand user needs, develop design solutions, and create prototypes. You will also support user experience design activities, iterating designs based on user feedback. Responsibilities
Collaborate closely with cross-functional teams, including business leaders, other designers, digital product managers and technology teams, to translate user insights into innovative and user-friendly product interfaces.
Identify appropriate research methodologies to address key business needs and to ensure the research provides clear actionable recommendations.
Design research studies to address both user behavior and attitudes while using qualitative and quantitative data to create effective, desirable and easy-to-use digital interfaces.
Research study methods may include surveys, moderated and unmoderated usability testing, card sorts, tree testing, intercept studies, focus groups, ethnographic field studies for both web and mobile experiences.
Design, author and execute test plans, and evaluate results for evidence-based research to develop recommendations.
Ability to simultaneously manage 2-3 research projects and work independently as well as part of a team.
Utilize design thinking methodologies, data, and tools to support ideation and iteration on design concepts, ensuring a seamless and delightful user experience.
Support the creation of wireframes, prototypes, and high-fidelity designs to be used for user research, maintaining attention to detail and consistency.
Stay informed about and apply design trends, industry best practices, and emerging technologies (AI, automation, hyper personalization, etc.), applying this knowledge to continuously enhance product experiences.
Ability to support all U.S. time zones and adapt to occasional collaboration with overseas resources, ensuring responsiveness and effective teamwork across global teams.
Qualifications
Minimum Requirements Requires a BA/BS in Human Computer Interactions, Psychology, Information Sciences, Communications-related field, or equivalent experience, with a minimum of 3 years in user research/usability.
Preferred Skills, Capabilities, and Experiences: A minimum of three (3) years of experience in user research/usability; or equivalent background (e.g., Design, Human-Computer Interaction, Computer Science, Product Design).
Experience utilizing research tools such as Optimal Workshop, UserTesting, UserZoom, etc.
Experience using design tools Figma, Axure, Adobe Creative Suite, Adobe Experience Manager, and other relevant software in an Agile environment.
A strong portfolio showcasing a range of research/design projects with measurable impact.
Proven ability to work within both Windows and macOS environments.
Location and Compensation
For candidates working in person or virtually in the below location(s), the salary range for this position is $92,400 to $145,200. Locations:
Colorado, Illinois, Maryland, Minnesota Elevance Health offers a comprehensive benefits package and 401(k) contribution, with details subject to eligibility. The salary offered is based on legitimate, non-discriminatory factors, and Elevance Health is committed to equal pay for equal work. * The salary range may be modified in the future and actual compensation may vary based on geographic location, work experience, education, and/or skill level. About Elevance Health
Elevance Health is a health company dedicated to improving lives and communities. We are a Fortune 25 company with a history in the healthcare industry, seeking leaders at all levels who are passionate about making an impact on members and communities we serve. Work Style We operate in a Hybrid Workforce Strategy. Associates are typically required to work at an Elevance Health location at least once per week, with specifics discussed during the hiring process. The health of our associates and communities is a priority. Some patient/member-facing roles may require vaccination against COVID-19 and Influenza, subject to applicable laws. Elevance Health is an Equal Employment Opportunity employer. Applicants are considered without regard to protected statuses. Accommodation assistance for the application process may be requested by contacting Elevance Health job support.
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Position Title:
User Experience (UX) Researcher Anticipated End Date:
2025-09-19 Location:
This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. Alternate locations may be considered if candidates reside within a commuting distance from an office. Per policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment unless an accommodation is granted as required by law. We are looking for a talented and experienced
User Experience Researcher
to join our growing team. In this role, you will conduct qualitative and quantitative research for the Product Experience team to assist business stakeholders in building and delivering leading-edge web/application solutions. You will work closely with cross-functional teams to understand user needs, develop design solutions, and create prototypes. You will also support user experience design activities, iterating designs based on user feedback. Responsibilities
Collaborate closely with cross-functional teams, including business leaders, other designers, digital product managers and technology teams, to translate user insights into innovative and user-friendly product interfaces.
Identify appropriate research methodologies to address key business needs and to ensure the research provides clear actionable recommendations.
Design research studies to address both user behavior and attitudes while using qualitative and quantitative data to create effective, desirable and easy-to-use digital interfaces.
Research study methods may include surveys, moderated and unmoderated usability testing, card sorts, tree testing, intercept studies, focus groups, ethnographic field studies for both web and mobile experiences.
Design, author and execute test plans, and evaluate results for evidence-based research to develop recommendations.
Ability to simultaneously manage 2-3 research projects and work independently as well as part of a team.
Utilize design thinking methodologies, data, and tools to support ideation and iteration on design concepts, ensuring a seamless and delightful user experience.
Support the creation of wireframes, prototypes, and high-fidelity designs to be used for user research, maintaining attention to detail and consistency.
Stay informed about and apply design trends, industry best practices, and emerging technologies (AI, automation, hyper personalization, etc.), applying this knowledge to continuously enhance product experiences.
Ability to support all U.S. time zones and adapt to occasional collaboration with overseas resources, ensuring responsiveness and effective teamwork across global teams.
Qualifications
Minimum Requirements Requires a BA/BS in Human Computer Interactions, Psychology, Information Sciences, Communications-related field, or equivalent experience, with a minimum of 3 years in user research/usability.
Preferred Skills, Capabilities, and Experiences: A minimum of three (3) years of experience in user research/usability; or equivalent background (e.g., Design, Human-Computer Interaction, Computer Science, Product Design).
Experience utilizing research tools such as Optimal Workshop, UserTesting, UserZoom, etc.
Experience using design tools Figma, Axure, Adobe Creative Suite, Adobe Experience Manager, and other relevant software in an Agile environment.
A strong portfolio showcasing a range of research/design projects with measurable impact.
Proven ability to work within both Windows and macOS environments.
Location and Compensation
For candidates working in person or virtually in the below location(s), the salary range for this position is $92,400 to $145,200. Locations:
Colorado, Illinois, Maryland, Minnesota Elevance Health offers a comprehensive benefits package and 401(k) contribution, with details subject to eligibility. The salary offered is based on legitimate, non-discriminatory factors, and Elevance Health is committed to equal pay for equal work. * The salary range may be modified in the future and actual compensation may vary based on geographic location, work experience, education, and/or skill level. About Elevance Health
Elevance Health is a health company dedicated to improving lives and communities. We are a Fortune 25 company with a history in the healthcare industry, seeking leaders at all levels who are passionate about making an impact on members and communities we serve. Work Style We operate in a Hybrid Workforce Strategy. Associates are typically required to work at an Elevance Health location at least once per week, with specifics discussed during the hiring process. The health of our associates and communities is a priority. Some patient/member-facing roles may require vaccination against COVID-19 and Influenza, subject to applicable laws. Elevance Health is an Equal Employment Opportunity employer. Applicants are considered without regard to protected statuses. Accommodation assistance for the application process may be requested by contacting Elevance Health job support.
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