Charles River Associates
Operations Coordinator (Forensic Services practice)
Charles River Associates, Boston, Massachusetts, us, 02298
Overview
Operations Coordinator (Forensic Services practice) About Charles River Associates Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations and governments around the world. CRA advises clients on economic and financial matters pertaining to litigation and regulatory proceedings, and guides corporations through critical business strategy and performance-related issues. For nearly 60 years, clients have engaged CRA for its combination of industry experience and rigorous, fact-based analysis that provide clients with clear, implementable solutions to complex business concerns. Position Overview CRA’s
Forensic Services
practice supports companies’ commitment to integrity by assisting them and their counsel in independently responding to allegations of fraud, waste, abuse, misconduct and non-compliance. We deploy cross-trained teams of forensic professionals to help clients gain deeper insights and greater value more quickly, and we aim to help clients anticipate, manage, and become more resilient in the face of challenging events. We seek a full-time Operations Coordinator for our Forensics Services practice to provide support to Vice Presidents and the practice team. This role may encompass general administrative support, billing, project administration, marketing and social media management, and recruiting and onboarding coordination.
(Note: this position will have a heavy emphasis on billing.) The Operations Coordinator serves as a critical connection between internal teams, clients, and corporate departments. The role requires proficiency with technology, strong organizational, time-management and communication skills, and a keen attention to detail. A successful candidate will demonstrate initiative, adaptability, and the ability to anticipate next steps. This position reports to the Manager, Forensic Services Operations. Responsibilities
Manage high-volume project billing, including preparing and ensuring invoice accuracy, drafting work descriptions, and obtaining approvals; collaborate with the corporate finance department to resolve issues. Follow up and provide regular reporting on outstanding project unbilled receivables and write-offs under direction of Vice Presidents and project managers. Deliver project administration support: oversee conflict checks, client retention letters, project code requests; process vendor invoices, team expense reports, check requests and timesheets. Provide general administrative support: maintain calendars, routine correspondence, coordinate travel, maintain files, and provide administrative backup for other support roles. Oversee client relationship management database and deliver marketing and business development support, including social media updates, event logistics, and material preparation; ensure adherence to marketing and social media protocols. Manage logistics for internal and external practice meetings and client events, including technology setup, room reservations and food ordering. Act as liaison with corporate departments (Human Capital, Information Technology, Financial Administration, Communications) and other practices. Perform other administrative duties as assigned. Desired Qualifications
At least 3 years of relevant work experience in a support or billing role; professional services experience (consulting, law, financial services) preferred. Strong client invoicing experience, with exposure to time-based and fixed-price billing in a high-volume environment. Experience with financial management/invoicing software. Intermediate to advanced proficiency in Microsoft Office applications; proficient with technology and learning new software programs. Contract management capability; editing and maintaining client and/or vendor retention letters. Prior experience with client communications and outreach. Exceptional attention to detail with a quantitative orientation and quality-focused work product. Good judgment and problem-solving skills in a fast-paced environment; ability to maintain confidentiality of sensitive information. Energetic self-starter with strong interpersonal skills and a cooperative, professional attitude. Well organized, flexible and capable of managing multiple priorities simultaneously. Excellent written and oral communication skills. High initiative, strong work ethic and dedication to quality. To Apply
To be considered for this position, please submit a resume that includes current address, personal email and phone number. A cover letter is optional and may describe your interest in CRA and how this role aligns with your goals. Career Growth and Benefits
CRA offers robust skills development programs, including annual training through formal and informal programs, with opportunities for technical training, presentation skills, internal seminars, and career mentoring and coaching from senior colleagues. The firm also supports leadership and collaboration through internal development activities. Comprehensive total rewards program including a superior benefits package, wellness programs, and in-house immigration support for foreign nationals. Work Location Flexibility
CRA supports a work environment that combines in-office collaboration with periodic remote work. On average, employees spend 3 to 4 days per week in the office, with specific days coordinated with the practice or team. Remote work options may be available at certain times, particularly during holiday periods, while offices remain open for those who choose to be there. Our Commitment to Equal Employment Opportunity
Charles River Associates is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran, or any other protected characteristic under applicable law.
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Operations Coordinator (Forensic Services practice) About Charles River Associates Charles River Associates is a leading global consulting firm that provides economic, financial, and business management expertise to major law firms, corporations and governments around the world. CRA advises clients on economic and financial matters pertaining to litigation and regulatory proceedings, and guides corporations through critical business strategy and performance-related issues. For nearly 60 years, clients have engaged CRA for its combination of industry experience and rigorous, fact-based analysis that provide clients with clear, implementable solutions to complex business concerns. Position Overview CRA’s
Forensic Services
practice supports companies’ commitment to integrity by assisting them and their counsel in independently responding to allegations of fraud, waste, abuse, misconduct and non-compliance. We deploy cross-trained teams of forensic professionals to help clients gain deeper insights and greater value more quickly, and we aim to help clients anticipate, manage, and become more resilient in the face of challenging events. We seek a full-time Operations Coordinator for our Forensics Services practice to provide support to Vice Presidents and the practice team. This role may encompass general administrative support, billing, project administration, marketing and social media management, and recruiting and onboarding coordination.
(Note: this position will have a heavy emphasis on billing.) The Operations Coordinator serves as a critical connection between internal teams, clients, and corporate departments. The role requires proficiency with technology, strong organizational, time-management and communication skills, and a keen attention to detail. A successful candidate will demonstrate initiative, adaptability, and the ability to anticipate next steps. This position reports to the Manager, Forensic Services Operations. Responsibilities
Manage high-volume project billing, including preparing and ensuring invoice accuracy, drafting work descriptions, and obtaining approvals; collaborate with the corporate finance department to resolve issues. Follow up and provide regular reporting on outstanding project unbilled receivables and write-offs under direction of Vice Presidents and project managers. Deliver project administration support: oversee conflict checks, client retention letters, project code requests; process vendor invoices, team expense reports, check requests and timesheets. Provide general administrative support: maintain calendars, routine correspondence, coordinate travel, maintain files, and provide administrative backup for other support roles. Oversee client relationship management database and deliver marketing and business development support, including social media updates, event logistics, and material preparation; ensure adherence to marketing and social media protocols. Manage logistics for internal and external practice meetings and client events, including technology setup, room reservations and food ordering. Act as liaison with corporate departments (Human Capital, Information Technology, Financial Administration, Communications) and other practices. Perform other administrative duties as assigned. Desired Qualifications
At least 3 years of relevant work experience in a support or billing role; professional services experience (consulting, law, financial services) preferred. Strong client invoicing experience, with exposure to time-based and fixed-price billing in a high-volume environment. Experience with financial management/invoicing software. Intermediate to advanced proficiency in Microsoft Office applications; proficient with technology and learning new software programs. Contract management capability; editing and maintaining client and/or vendor retention letters. Prior experience with client communications and outreach. Exceptional attention to detail with a quantitative orientation and quality-focused work product. Good judgment and problem-solving skills in a fast-paced environment; ability to maintain confidentiality of sensitive information. Energetic self-starter with strong interpersonal skills and a cooperative, professional attitude. Well organized, flexible and capable of managing multiple priorities simultaneously. Excellent written and oral communication skills. High initiative, strong work ethic and dedication to quality. To Apply
To be considered for this position, please submit a resume that includes current address, personal email and phone number. A cover letter is optional and may describe your interest in CRA and how this role aligns with your goals. Career Growth and Benefits
CRA offers robust skills development programs, including annual training through formal and informal programs, with opportunities for technical training, presentation skills, internal seminars, and career mentoring and coaching from senior colleagues. The firm also supports leadership and collaboration through internal development activities. Comprehensive total rewards program including a superior benefits package, wellness programs, and in-house immigration support for foreign nationals. Work Location Flexibility
CRA supports a work environment that combines in-office collaboration with periodic remote work. On average, employees spend 3 to 4 days per week in the office, with specific days coordinated with the practice or team. Remote work options may be available at certain times, particularly during holiday periods, while offices remain open for those who choose to be there. Our Commitment to Equal Employment Opportunity
Charles River Associates is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, status as a protected veteran, or any other protected characteristic under applicable law.
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