Adyen
Overview
Technical Support Engineer at Adyen. You will operate as a first interface with Adyen’s merchants across the globe. As part of this role you will be working with teams across Adyen (technical and commercial). Your work will have a direct impact on our merchants’ ability to take payments and further grow their business. Our team is merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate across time zones using a follow the sun principle. The extensive payments knowledge of the team is the most valuable aspect both to our merchants and our internal teams. What You’ll Do
Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices. You are responsible for the merchants’ full lifecycle (integration, expansion and operational excellence). Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants. Advising merchants regarding the best implementation practices and also addressing specific merchants’ issues. Who You Are
You recognize that each interaction with a merchant is a customer service experience. You aspire to deliver a seamless merchant support experience across the globe that transcends global boundaries and time. You have strong written and verbal communication skills in English. You are innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges. You have affinity with internet technologies and knowledge of technical processes (e.g., SQL, HTML, JavaScript, PHP, Java, Scripting). You are self-driven, flexible, and able to maintain high productivity with minimal supervision; you take accountability for your work and results. You’ve had previous exposure to environments rich in uncertainty and a track record of successfully dealing with ambiguity. You make quick informed decisions under pressure and prioritize based on urgency and internal/external requests. STEM degree preferred but not required. Our commitments
Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We welcome you to be your true self at Adyen. All information will be kept confidential according to EEO guidelines. San Francisco-based role; we are an office-first company and value in-person collaboration; remote-only roles are not offered. This is a full-time position and may require working occasionally on holidays and/or weekends to ensure business continuity.
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Technical Support Engineer at Adyen. You will operate as a first interface with Adyen’s merchants across the globe. As part of this role you will be working with teams across Adyen (technical and commercial). Your work will have a direct impact on our merchants’ ability to take payments and further grow their business. Our team is merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate across time zones using a follow the sun principle. The extensive payments knowledge of the team is the most valuable aspect both to our merchants and our internal teams. What You’ll Do
Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices. You are responsible for the merchants’ full lifecycle (integration, expansion and operational excellence). Be an internal product advocate, track product processes and contribute to the platform feeding back feedback and issues you get back from merchants. Advising merchants regarding the best implementation practices and also addressing specific merchants’ issues. Who You Are
You recognize that each interaction with a merchant is a customer service experience. You aspire to deliver a seamless merchant support experience across the globe that transcends global boundaries and time. You have strong written and verbal communication skills in English. You are innovative, have strong problem-solving capabilities and able to adapt to new processes and procedures quickly, while dealing with many varied technical support requests and challenges. You have affinity with internet technologies and knowledge of technical processes (e.g., SQL, HTML, JavaScript, PHP, Java, Scripting). You are self-driven, flexible, and able to maintain high productivity with minimal supervision; you take accountability for your work and results. You’ve had previous exposure to environments rich in uncertainty and a track record of successfully dealing with ambiguity. You make quick informed decisions under pressure and prioritize based on urgency and internal/external requests. STEM degree preferred but not required. Our commitments
Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We welcome you to be your true self at Adyen. All information will be kept confidential according to EEO guidelines. San Francisco-based role; we are an office-first company and value in-person collaboration; remote-only roles are not offered. This is a full-time position and may require working occasionally on holidays and/or weekends to ensure business continuity.
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