Ensono
Overview
Mainframe Technical Advisor - Remote, United States JR011892 Position Summary
The
Mainframe Technical Advisor
(MF TA) is the primary Mainframe technical representative for the client, providing leadership on strategy, troubleshooting, and execution. The MF TA leads as a client advocate and represents Ensono technical teams in client engagements, ensuring the Client is represented both internally and externally. MF TAs promote open communication with other departments and use communication, analytical, and problem-solving skills to identify, communicate, and resolve issues and to make improvements to optimize the client’s infrastructure. The Mainframe Technical Advisor team is responsible for maintaining and enhancing the service delivered to clients by effectively: Building strong client relationships by becoming a key point of contact for clients
Participating in proactive and reactive problem management, particularly for systemic issues, to reduce repeat issues; ensure knowledge sharing amongst the MF TA team and across other relevant MF teams as needed
Working with internal departments to mitigate client concerns and facilitate cross-team communication and coordination, especially for large, complex projects and implementations
Utilizing thought leadership to provide insights, recommendations and guidance to promote operational excellence
Key Areas of Focus for this Role
Collaborate with the Service Delivery Manager to identify and capture MF operational trends, risks, insights, and improvements, and develop action/mitigation plans
Collaborate with Capacity Management to review data and trends, and develop action plans for performance improvement, optimization, scalability, and operational excellence
Collaborate with Solution Architects to review and validate feasibility of offerings for potential and existing clients; make solution recommendations
Develop a deep understanding of clients’ business/technology needs; work with client and internal teams to develop/maintain a Technology Roadmap (HW & SW) and identify opportunities for cost reduction
Develop a holistic understanding of client environment and Ensono support model
Assist in the development and execution of service improvement plans
Interface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership and process improvements to the client environment
Participate in Major Incidents, particularly as an escalation point for significant outages
Participate in monthly/quarterly service review meetings with Client to review insights, recommendations, projects (current & future) and best practices
Participate in Business Continuity/Disaster Recovery activities
Participate in Knowledge Transfer activities for new client onboarding to transition support to BAU MF teams
Participate/Lead mentorship and knowledge sharing activities with BAU MF teams
What the Ideal Candidate Brings to this Role
Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply. Required Qualifications
Minimum of 10 years of experience within a zOS environment with a bachelor’s degree. Relevant work experience will be considered in place of a bachelor’s degree
Technical knowledge across multiple Mainframe teams
Knowledge of DR planning and execution
Experience with client facing and service delivery communication acumen
Experience with onboarding new clients in a managed service
Proficiency in interacting with SW and HW vendors
Deep understanding of MF HW and SW infrastructure
Proficient in Microsoft suite (Excel, Word, PowerPoint) to a level of creating documents which can be shared with clients
Exceptional interpersonal, verbal and written communication skills
Customer service skills at management level
Experience establishing and documenting processes and procedures
Strong collaboration and teamwork skills
Strong problem solving and analytical skills with knowledge of problem analysis
Must be self-motivated and able to manage multiple projects simultaneously
Willingness to take ownership of issues and progress to resolution
Ability to host meetings and conference calls
Preferred Qualifications
Experience of working within a managed services environment is advantageous
Familiarity with mainframe functional areas such as TCP/IP, VTAM, SNA, SFTP, Session Manager tools, and Disaster Recovery concepts. Technical implementation skills for Communications Server and related ISV software products on the z/OS platform
Experience within a large-scale 24x7 production environment
ITIL certification desirable
Benefits and Pay
As of the posting date, a good faith estimate of current pay scale for this role is $100,000 to $183,000 annually based on full-time schedule. Placement in the range may vary based on skills, experience, internal equity, and business needs. Additional compensation programs may include an annual bonus and an equity grant under the Associate Equity Appreciation Program. Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law. Pay transparency nondiscrimination statement: OFCCP pay transparency policy can be found on the OFCCP website. If you need accommodation at any point during the application or interview process, please contact the recruiter or email USTalentAcquisition@ensono.com. JR011892
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Mainframe Technical Advisor - Remote, United States JR011892 Position Summary
The
Mainframe Technical Advisor
(MF TA) is the primary Mainframe technical representative for the client, providing leadership on strategy, troubleshooting, and execution. The MF TA leads as a client advocate and represents Ensono technical teams in client engagements, ensuring the Client is represented both internally and externally. MF TAs promote open communication with other departments and use communication, analytical, and problem-solving skills to identify, communicate, and resolve issues and to make improvements to optimize the client’s infrastructure. The Mainframe Technical Advisor team is responsible for maintaining and enhancing the service delivered to clients by effectively: Building strong client relationships by becoming a key point of contact for clients
Participating in proactive and reactive problem management, particularly for systemic issues, to reduce repeat issues; ensure knowledge sharing amongst the MF TA team and across other relevant MF teams as needed
Working with internal departments to mitigate client concerns and facilitate cross-team communication and coordination, especially for large, complex projects and implementations
Utilizing thought leadership to provide insights, recommendations and guidance to promote operational excellence
Key Areas of Focus for this Role
Collaborate with the Service Delivery Manager to identify and capture MF operational trends, risks, insights, and improvements, and develop action/mitigation plans
Collaborate with Capacity Management to review data and trends, and develop action plans for performance improvement, optimization, scalability, and operational excellence
Collaborate with Solution Architects to review and validate feasibility of offerings for potential and existing clients; make solution recommendations
Develop a deep understanding of clients’ business/technology needs; work with client and internal teams to develop/maintain a Technology Roadmap (HW & SW) and identify opportunities for cost reduction
Develop a holistic understanding of client environment and Ensono support model
Assist in the development and execution of service improvement plans
Interface between Ensono teams and client stakeholders to identify and bring efficiencies, thought leadership and process improvements to the client environment
Participate in Major Incidents, particularly as an escalation point for significant outages
Participate in monthly/quarterly service review meetings with Client to review insights, recommendations, projects (current & future) and best practices
Participate in Business Continuity/Disaster Recovery activities
Participate in Knowledge Transfer activities for new client onboarding to transition support to BAU MF teams
Participate/Lead mentorship and knowledge sharing activities with BAU MF teams
What the Ideal Candidate Brings to this Role
Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply. Required Qualifications
Minimum of 10 years of experience within a zOS environment with a bachelor’s degree. Relevant work experience will be considered in place of a bachelor’s degree
Technical knowledge across multiple Mainframe teams
Knowledge of DR planning and execution
Experience with client facing and service delivery communication acumen
Experience with onboarding new clients in a managed service
Proficiency in interacting with SW and HW vendors
Deep understanding of MF HW and SW infrastructure
Proficient in Microsoft suite (Excel, Word, PowerPoint) to a level of creating documents which can be shared with clients
Exceptional interpersonal, verbal and written communication skills
Customer service skills at management level
Experience establishing and documenting processes and procedures
Strong collaboration and teamwork skills
Strong problem solving and analytical skills with knowledge of problem analysis
Must be self-motivated and able to manage multiple projects simultaneously
Willingness to take ownership of issues and progress to resolution
Ability to host meetings and conference calls
Preferred Qualifications
Experience of working within a managed services environment is advantageous
Familiarity with mainframe functional areas such as TCP/IP, VTAM, SNA, SFTP, Session Manager tools, and Disaster Recovery concepts. Technical implementation skills for Communications Server and related ISV software products on the z/OS platform
Experience within a large-scale 24x7 production environment
ITIL certification desirable
Benefits and Pay
As of the posting date, a good faith estimate of current pay scale for this role is $100,000 to $183,000 annually based on full-time schedule. Placement in the range may vary based on skills, experience, internal equity, and business needs. Additional compensation programs may include an annual bonus and an equity grant under the Associate Equity Appreciation Program. Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law. Pay transparency nondiscrimination statement: OFCCP pay transparency policy can be found on the OFCCP website. If you need accommodation at any point during the application or interview process, please contact the recruiter or email USTalentAcquisition@ensono.com. JR011892
#J-18808-Ljbffr