American Business Solutions
Engagement Type
Contract
Education: 4-year college degree in Computer Information Systems or equivalent technical study
Microsoft certifications preferred
Requirements: Excellent verbal and written communication skills
Ability to work both independently and team environment
Customer service mindset
Microsoft 365/Windows OS - Windows 10 & 11
Microsoft Edge support
Microsoft SharePoint Online experience
Microsoft Dynamics 365 Customer Service
Personal Computer Desktop, Laptop, Mobile devices
Network Printers
Microsoft Access & PowerPoint 365
Google Chrome and Mozilla Firefox
Power Shell
Active Directory
Windows Hello for Business
Windows Server
Microsoft Configuration Manager (SCCM)
Networking (wired and wireless)
Network Security concepts
Description: Receives calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
Discerns the nature of a problem, determines whether problem is caused by hardware such as modem, printer, cables, or telephone, and logs in tracking system.
Escalates problems in accordance with defined procedures.
Assists users through problem solving steps.
Uses technical databases to research problems and talks with co-workers to research problem and find solution.
Tests software and hardware for troubleshooting and problem resolution.
Able to diagnose and detect correct equipment errors and repair products by replacing worn or broken parts and making technical adjustments.
Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
Assists in coordination of changes, upgrades, and new products, ensuring systems will operate correctly in current and future environment.
Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
Supports shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
Communicates accurate and useful status updates.
Manages and reports time spent on all work activities.
Follows quality standards.
Able to work in a team environment
Completes assigned tasks.
Strong communication skills; both written and spoken
Required/Desired Skills
Skill Required/Desired Amount of Experience 5 plus years field experience Required 5 Years Microsoft 365/Windows OS - Windows 10 & 11 Required 0 Microsoft Edge support Required 0 Microsoft SharePoint Online experience Required 0 Personal Computer Desktop, Laptop, Mobile devices Required 0 Network Printers Required 0 Microsoft Access & PowerPoint 365 Required 0 Google Chrome and Mozilla Firefox Required 0 PowerShell Required 0 Microsoft Dynamics 365 Customer Service Required 0 Active Directory Required 0 Windows Hello for Business Required 0 Windows Server Required 0 Microsoft Configuration Manager (SCCM) Required 0 Networking (wired and wireless) Required 0 Network Security concepts Required 0 Excellent verbal and written communication skills Required 0 Ability to work both independently and team environment Required 0 Customer service mindset Required 0
Skills:
Microsoft 365/Windows OS
Contract
Education: 4-year college degree in Computer Information Systems or equivalent technical study
Microsoft certifications preferred
Requirements: Excellent verbal and written communication skills
Ability to work both independently and team environment
Customer service mindset
Microsoft 365/Windows OS - Windows 10 & 11
Microsoft Edge support
Microsoft SharePoint Online experience
Microsoft Dynamics 365 Customer Service
Personal Computer Desktop, Laptop, Mobile devices
Network Printers
Microsoft Access & PowerPoint 365
Google Chrome and Mozilla Firefox
Power Shell
Active Directory
Windows Hello for Business
Windows Server
Microsoft Configuration Manager (SCCM)
Networking (wired and wireless)
Network Security concepts
Description: Receives calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
Discerns the nature of a problem, determines whether problem is caused by hardware such as modem, printer, cables, or telephone, and logs in tracking system.
Escalates problems in accordance with defined procedures.
Assists users through problem solving steps.
Uses technical databases to research problems and talks with co-workers to research problem and find solution.
Tests software and hardware for troubleshooting and problem resolution.
Able to diagnose and detect correct equipment errors and repair products by replacing worn or broken parts and making technical adjustments.
Makes appropriate use of reference publications and diagnostic aids in resolving technical problems.
Assists in coordination of changes, upgrades, and new products, ensuring systems will operate correctly in current and future environment.
Provides accurate and complete answers to general use and administrative environment questions in a timely manner.
Supports shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
Communicates accurate and useful status updates.
Manages and reports time spent on all work activities.
Follows quality standards.
Able to work in a team environment
Completes assigned tasks.
Strong communication skills; both written and spoken
Required/Desired Skills
Skill Required/Desired Amount of Experience 5 plus years field experience Required 5 Years Microsoft 365/Windows OS - Windows 10 & 11 Required 0 Microsoft Edge support Required 0 Microsoft SharePoint Online experience Required 0 Personal Computer Desktop, Laptop, Mobile devices Required 0 Network Printers Required 0 Microsoft Access & PowerPoint 365 Required 0 Google Chrome and Mozilla Firefox Required 0 PowerShell Required 0 Microsoft Dynamics 365 Customer Service Required 0 Active Directory Required 0 Windows Hello for Business Required 0 Windows Server Required 0 Microsoft Configuration Manager (SCCM) Required 0 Networking (wired and wireless) Required 0 Network Security concepts Required 0 Excellent verbal and written communication skills Required 0 Ability to work both independently and team environment Required 0 Customer service mindset Required 0
Skills:
Microsoft 365/Windows OS