Charter Communications
Overview
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Responsible for leading product lifecycle and development initiatives for Charter services and applications. This role will focus on defining cross-functional requirements and developing Charter's product set to meet evolving customer needs and business opportunities. In collaboration with Marketing, Operations, IT, and Engineering, the Product Manager will execute approved plans to deliver an industry leading customer experience. Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience. Understand industry best practices in product development within the cable or telecommunications space and translate appropriate steps for the organization and market position. Gather information to translate high-level process goals into specific sub-processes with documentation, and develop a communication plan for stakeholders and process participants. Support the development and communication of product strategies dependent on new services/features to drive financial results. Collaborate with engineering, product management peers, marketing stakeholders and key market areas on implementing strategy. Lead product launches and enhancements of products across Charter's service and application portfolio, cross-functionally with Engineering, Marketing and Operations divisions within Charter. Ensure effective communication with all stakeholders. Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English Ability to learn from a new environment and make an impact quickly Ability to manage and foster change Ability to work with large, cross-functional teams to achieve business goals and results Ability to listen to multiple points of view and synthesize against goals for recommendations Ability to plan, prioritize and organize effectively and independently Ability to handle multiple projects and tasks Ability to make decisions and solve problems while working under pressure Ability to show judgment and initiative to accomplish job duties Ability to analyze and interpret data and synthesize recommendations Ability to communicate with all levels of management and company personnel Ability to communicate orally and in writing in a clear and straightforward manner Ability to use personal computer and software applications (e.g., word processing, spreadsheet) Proficient with Word, Excel, PowerPoint Effective organizational and office management skills Effective cognitive and communication skills Effective analytical skills Effective business sense and sense of urgency to achieve business results Required Education
Bachelors degree or equivalent experience Required Related Work Experience and Number of Years
Product development/management 3-5 years Cable/telecommunications/software/online services 3-5 years Preferred Qualifications
Preferred Skills/Abilities and Knowledge Preferred Education: BA/BS technical degree related to the telecommunications field or operational/process optimization Preferred Related Work Experience and Number of Years: Advertising or video services Working Conditions
Office environment Limited travel EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. #J-18808-Ljbffr
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Responsible for leading product lifecycle and development initiatives for Charter services and applications. This role will focus on defining cross-functional requirements and developing Charter's product set to meet evolving customer needs and business opportunities. In collaboration with Marketing, Operations, IT, and Engineering, the Product Manager will execute approved plans to deliver an industry leading customer experience. Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience. Understand industry best practices in product development within the cable or telecommunications space and translate appropriate steps for the organization and market position. Gather information to translate high-level process goals into specific sub-processes with documentation, and develop a communication plan for stakeholders and process participants. Support the development and communication of product strategies dependent on new services/features to drive financial results. Collaborate with engineering, product management peers, marketing stakeholders and key market areas on implementing strategy. Lead product launches and enhancements of products across Charter's service and application portfolio, cross-functionally with Engineering, Marketing and Operations divisions within Charter. Ensure effective communication with all stakeholders. Required Skills/Abilities and Knowledge
Ability to read, write, speak and understand English Ability to learn from a new environment and make an impact quickly Ability to manage and foster change Ability to work with large, cross-functional teams to achieve business goals and results Ability to listen to multiple points of view and synthesize against goals for recommendations Ability to plan, prioritize and organize effectively and independently Ability to handle multiple projects and tasks Ability to make decisions and solve problems while working under pressure Ability to show judgment and initiative to accomplish job duties Ability to analyze and interpret data and synthesize recommendations Ability to communicate with all levels of management and company personnel Ability to communicate orally and in writing in a clear and straightforward manner Ability to use personal computer and software applications (e.g., word processing, spreadsheet) Proficient with Word, Excel, PowerPoint Effective organizational and office management skills Effective cognitive and communication skills Effective analytical skills Effective business sense and sense of urgency to achieve business results Required Education
Bachelors degree or equivalent experience Required Related Work Experience and Number of Years
Product development/management 3-5 years Cable/telecommunications/software/online services 3-5 years Preferred Qualifications
Preferred Skills/Abilities and Knowledge Preferred Education: BA/BS technical degree related to the telecommunications field or operational/process optimization Preferred Related Work Experience and Number of Years: Advertising or video services Working Conditions
Office environment Limited travel EOE
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. #J-18808-Ljbffr