Reneson Hotels
Guest Service Agent - Best Western Plus Novato Oaks Inn, Novato
Reneson Hotels, Novato, California, United States, 94949
Guest Service Agent
The Best Western Plus Novato Oaks Inn, a Reneson Hotel, has an immediate position available for a full time Guest Service Agent who will work 2 shifts from 6:30am -3pm and 2 shifts 2:30pm-11pm. We are looking for a team player, with a warm people-oriented demeanor and a gift for paying attention to details that will allow you to deliver superior customer service. You will be responsible for organizing, confirming, and processing guest check ins and check outs, making reservations and light concierge work. No matter whether a guest arrives weary from their travels or excited to start their vacation, we strive to make each guest stay a unique and memorable experience. Every guest, every time. Essential Functions: Answering phones, directing calls, and taking reservations. Welcome guests during the check in process and wishing a fond farewell upon departure. Excellent communication skills and an ability to get along with a wide variety of people. Produce and generate all required reports and perform daily check lists. Post charges to guests' accounts and perform other cashier functions, including but not limited to some cash handling, performing folio corrections and adjustments. Local knowledge and ability to perform concierge services. Maintain knowledge of all restaurants, tourist attractions and wineries in the area. 2 shifts 6:30am - 3pm and 2 shifts 2:30pm - 11pm, Wage $21.50 per hour. Reneson offers great medical, dental and vision, 401k with matching, vacation, sick and holiday pay, and Best Western discounts worldwide!
The Best Western Plus Novato Oaks Inn, a Reneson Hotel, has an immediate position available for a full time Guest Service Agent who will work 2 shifts from 6:30am -3pm and 2 shifts 2:30pm-11pm. We are looking for a team player, with a warm people-oriented demeanor and a gift for paying attention to details that will allow you to deliver superior customer service. You will be responsible for organizing, confirming, and processing guest check ins and check outs, making reservations and light concierge work. No matter whether a guest arrives weary from their travels or excited to start their vacation, we strive to make each guest stay a unique and memorable experience. Every guest, every time. Essential Functions: Answering phones, directing calls, and taking reservations. Welcome guests during the check in process and wishing a fond farewell upon departure. Excellent communication skills and an ability to get along with a wide variety of people. Produce and generate all required reports and perform daily check lists. Post charges to guests' accounts and perform other cashier functions, including but not limited to some cash handling, performing folio corrections and adjustments. Local knowledge and ability to perform concierge services. Maintain knowledge of all restaurants, tourist attractions and wineries in the area. 2 shifts 6:30am - 3pm and 2 shifts 2:30pm - 11pm, Wage $21.50 per hour. Reneson offers great medical, dental and vision, 401k with matching, vacation, sick and holiday pay, and Best Western discounts worldwide!