Ciena
Generative AI Prompt Engineer, Network Troubleshooting & Automation
Ciena, Burlington, Vermont, us, 05405
Generative AI Prompt Engineer, Network Troubleshooting & Automation
Ciena is seeking a
Generative AI Prompt Engineer
to work at the cutting edge of advanced networking and generative AI technologies. In this role, you’ll design intelligent prompts and reasoning frameworks that empower AI agents to troubleshoot complex networking challenges with the expertise of seasoned engineers. Join us to redefine how networks are managed and optimized using the latest advancements in AI.
Responsibilities
Design and refine a library of prompts and workflows for network troubleshooting, including fault isolation, alarm correlation, and performance analysis.
Collaborate with Subject Matter Experts (SMEs) to translate expert troubleshooting methodologies into structured, machine-readable instructions.
Build reasoning loops for AI agents that mimic iterative diagnostic processes, enabling hypothesis generation, command execution, and decision-making.
Develop prompts leveraging Retrieval-Augmented Generation (RAG) techniques to query and reason over Ciena’s extensive knowledge base.
Analyze agent performance using KPIs like diagnostic accuracy, resolution time, and response clarity, iterating to improve AI reasoning and collaboration.
Stay ahead of the curve by researching the latest prompt engineering techniques and AI architectures.
Qualifications
Bachelor’s degree in Computer Science, Electrical Engineering, Network Engineering, or equivalent practical experience.
5+ years in a technical networking role such as NOC Engineer, Technical Support Engineer, or Network Architect.
Deep understanding of networking fundamentals, including TCP/IP, Ethernet, and protocols like SNMP and gNMI/gRPC.
Expertise in either Optical Networking (DWDM, OTN, coherent optics) or Packet Networking (BGP, MPLS, Segment Routing).
1+ years of hands-on experience with Large Language Models (LLMs) and a passion for generative AI.
Proven skills in prompt engineering, including few-shot/zero-shot prompting and context structuring.
Basic proficiency in Python for testing and automation tasks.
Assets
Direct experience troubleshooting Ciena’s hardware or software portfolio (e.g., 6500 Family, Waveserver, Blue Planet).
Knowledge of agentic reasoning architectures like ReAct (Reason+Act) and planning models like MCP (Model-Capabilities-Plan).
Experience with multi-agent systems (MAS) and communication protocols like Google’s Agent-to-Agent (A2A) framework.
Familiarity with Retrieval-Augmented Generation (RAG) systems and AI/ML frameworks like LangChain or LlamaIndex.
Hands-on experience with conversational AI agents, chatbots, or virtual assistants.
Master’s degree in a relevant technical field.
Pay Range Canada: $81,600.00 - $130,400.00 CDN
USA: $91,000 - $145,400.00 USD
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. The pay range information pertains to the primary location listed.
Benefits & Equal Opportunity Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, retirement programs with employer matching where applicable, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If accommodation is required, please advise Ciena of any accommodations you may need.
Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.
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Generative AI Prompt Engineer
to work at the cutting edge of advanced networking and generative AI technologies. In this role, you’ll design intelligent prompts and reasoning frameworks that empower AI agents to troubleshoot complex networking challenges with the expertise of seasoned engineers. Join us to redefine how networks are managed and optimized using the latest advancements in AI.
Responsibilities
Design and refine a library of prompts and workflows for network troubleshooting, including fault isolation, alarm correlation, and performance analysis.
Collaborate with Subject Matter Experts (SMEs) to translate expert troubleshooting methodologies into structured, machine-readable instructions.
Build reasoning loops for AI agents that mimic iterative diagnostic processes, enabling hypothesis generation, command execution, and decision-making.
Develop prompts leveraging Retrieval-Augmented Generation (RAG) techniques to query and reason over Ciena’s extensive knowledge base.
Analyze agent performance using KPIs like diagnostic accuracy, resolution time, and response clarity, iterating to improve AI reasoning and collaboration.
Stay ahead of the curve by researching the latest prompt engineering techniques and AI architectures.
Qualifications
Bachelor’s degree in Computer Science, Electrical Engineering, Network Engineering, or equivalent practical experience.
5+ years in a technical networking role such as NOC Engineer, Technical Support Engineer, or Network Architect.
Deep understanding of networking fundamentals, including TCP/IP, Ethernet, and protocols like SNMP and gNMI/gRPC.
Expertise in either Optical Networking (DWDM, OTN, coherent optics) or Packet Networking (BGP, MPLS, Segment Routing).
1+ years of hands-on experience with Large Language Models (LLMs) and a passion for generative AI.
Proven skills in prompt engineering, including few-shot/zero-shot prompting and context structuring.
Basic proficiency in Python for testing and automation tasks.
Assets
Direct experience troubleshooting Ciena’s hardware or software portfolio (e.g., 6500 Family, Waveserver, Blue Planet).
Knowledge of agentic reasoning architectures like ReAct (Reason+Act) and planning models like MCP (Model-Capabilities-Plan).
Experience with multi-agent systems (MAS) and communication protocols like Google’s Agent-to-Agent (A2A) framework.
Familiarity with Retrieval-Augmented Generation (RAG) systems and AI/ML frameworks like LangChain or LlamaIndex.
Hands-on experience with conversational AI agents, chatbots, or virtual assistants.
Master’s degree in a relevant technical field.
Pay Range Canada: $81,600.00 - $130,400.00 CDN
USA: $91,000 - $145,400.00 USD
Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. The pay range information pertains to the primary location listed.
Benefits & Equal Opportunity Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, retirement programs with employer matching where applicable, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We comply with all applicable laws regarding Paid Family Leave and other leaves of absence. Ciena is an Equal Opportunity Employer, including disability and protected veteran status. If accommodation is required, please advise Ciena of any accommodations you may need.
Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.
#J-18808-Ljbffr