Synechron
Business System Analyst - Merchant Services
Role: Business System Analyst - Merchant Services Base pay range
$110,000.00/yr - $120,000.00/yr This range is provided by Synechron. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. We are looking for
a highly skilled Business Systems Analyst (BSA) with experience in Cards, Payments, and Merchant Services domain, and extensive experience managing internal and external merchant portals. The ideal candidate will have hands on experience designing and supporting portals used by merchants and operations teams to manage transactions, fees, chargebacks, disputes, and settlements. This role requires a strong blend of domain knowledge, systems analysis, and stakeholder management. The Role
Responsibilities: Analyze business requirements and translate them into functional specifications for merchant servicing portals (internal and external). Define and enhance portal features that enable transaction tracking, fee management, chargeback handling, dispute resolution, and reporting. Act as the liaison between business, technology teams, and external payment processors to ensure seamless integration and data flow across systems. Design process flows, business rules, and system interactions across the merchant lifecycle, from onboarding to servicing. Develop and maintain user stories, use cases, wireframes, and configuration documents. Support UAT, triage production issues, and work with engineering to ensure timely delivery of portal features. Ensure portals adhere to compliance, security, and regulatory requirements (e.g., PCI DSS). Drive improvements to merchant self-service capabilities and reduce manual intervention for internal operations teams. Requirements
Overall 10+ years of experience as a Business Analyst with 3+ years of relevant experience in the payments, cards, or merchant services domain. Extensive experience with both internal and external merchant portals, including servicing features, dashboards, and reporting tools. Solid understanding of the end-to-end transaction lifecycle, including authorization, settlement, chargebacks, disputes, and reconciliations. Experience working with major payment processors (e.g., Tempus, Fiserv, TSYS, Worldpay, First Data, Adyen). Strong knowledge of fee structures, merchant billing, and transaction-based pricing models. Proficiency in tools such as JIRA, Confluence, Visio/Figma, and requirements documentation. Experience in Agile/Scrum environments. Familiarity with payment integration APIs, file-based processing, and real-time transaction systems. We offer
A highly competitive compensation and benefits package. A multinational organization with 58 offices in 21 countries and the possibility to work abroad. 10 days of paid annual leave (plus sick leave and national holidays). Maternity and paternity leave plans. A comprehensive insurance plan including medical, dental, vision, life insurance, and long/short-term disability (plans vary by region). Retirement savings plans. A higher education certification policy. Commuter benefits (varies by region). Extensive training opportunities, focused on skills and personal development. On-demand Udemy for Business for all Synechron employees with access to more than 5000 curated courses. Coaching opportunities with experienced colleagues from our FinLabs and Center of Excellence groups. Cutting edge projects at leading tier-one banks, financial institutions, and insurance firms. A flat and approachable organization. A truly diverse, fun-loving and global work culture. SYNECHRONS DIVERSITY & INCLUSION STATEMENT
Diversity and Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and an affirmative action employer. Our Diversity, Equity, and Inclusion DEI initiative Same Difference is committed to fostering an inclusive culturepromoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Banking and Financial Services Inferred from the description for this job
Medical insurance Vision insurance 401(k) Pension plan Paid maternity leave Paid paternity leave Disability insurance
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Role: Business System Analyst - Merchant Services Base pay range
$110,000.00/yr - $120,000.00/yr This range is provided by Synechron. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. We are looking for
a highly skilled Business Systems Analyst (BSA) with experience in Cards, Payments, and Merchant Services domain, and extensive experience managing internal and external merchant portals. The ideal candidate will have hands on experience designing and supporting portals used by merchants and operations teams to manage transactions, fees, chargebacks, disputes, and settlements. This role requires a strong blend of domain knowledge, systems analysis, and stakeholder management. The Role
Responsibilities: Analyze business requirements and translate them into functional specifications for merchant servicing portals (internal and external). Define and enhance portal features that enable transaction tracking, fee management, chargeback handling, dispute resolution, and reporting. Act as the liaison between business, technology teams, and external payment processors to ensure seamless integration and data flow across systems. Design process flows, business rules, and system interactions across the merchant lifecycle, from onboarding to servicing. Develop and maintain user stories, use cases, wireframes, and configuration documents. Support UAT, triage production issues, and work with engineering to ensure timely delivery of portal features. Ensure portals adhere to compliance, security, and regulatory requirements (e.g., PCI DSS). Drive improvements to merchant self-service capabilities and reduce manual intervention for internal operations teams. Requirements
Overall 10+ years of experience as a Business Analyst with 3+ years of relevant experience in the payments, cards, or merchant services domain. Extensive experience with both internal and external merchant portals, including servicing features, dashboards, and reporting tools. Solid understanding of the end-to-end transaction lifecycle, including authorization, settlement, chargebacks, disputes, and reconciliations. Experience working with major payment processors (e.g., Tempus, Fiserv, TSYS, Worldpay, First Data, Adyen). Strong knowledge of fee structures, merchant billing, and transaction-based pricing models. Proficiency in tools such as JIRA, Confluence, Visio/Figma, and requirements documentation. Experience in Agile/Scrum environments. Familiarity with payment integration APIs, file-based processing, and real-time transaction systems. We offer
A highly competitive compensation and benefits package. A multinational organization with 58 offices in 21 countries and the possibility to work abroad. 10 days of paid annual leave (plus sick leave and national holidays). Maternity and paternity leave plans. A comprehensive insurance plan including medical, dental, vision, life insurance, and long/short-term disability (plans vary by region). Retirement savings plans. A higher education certification policy. Commuter benefits (varies by region). Extensive training opportunities, focused on skills and personal development. On-demand Udemy for Business for all Synechron employees with access to more than 5000 curated courses. Coaching opportunities with experienced colleagues from our FinLabs and Center of Excellence groups. Cutting edge projects at leading tier-one banks, financial institutions, and insurance firms. A flat and approachable organization. A truly diverse, fun-loving and global work culture. SYNECHRONS DIVERSITY & INCLUSION STATEMENT
Diversity and Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and an affirmative action employer. Our Diversity, Equity, and Inclusion DEI initiative Same Difference is committed to fostering an inclusive culturepromoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more. All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. Seniority level
Mid-Senior level Employment type
Full-time Job function
Other Industries
Banking and Financial Services Inferred from the description for this job
Medical insurance Vision insurance 401(k) Pension plan Paid maternity leave Paid paternity leave Disability insurance
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