Customs Brokerage Manager

Customs Brokerage Manager TCRS4553 HIGH LEVEL OVERVIEW The Customs Brokerage Manager oversees the importation process for air and ocean shipments ensuring compliance with U.S. Customs and other government agencies rules and regulations. The position manages client accounts and leads a small team of import administrators. This is an in-office position in Charlotte, NC. Relocation assistance is available. EXPECTATIONS Oversee the customs clearance process for multiple clients across all modes of transportation Mentor and train a small team of entry writers Ensure compliance with CBP regulations and all applicable PGAs (FDA, USDA, EPA, etc.) Liaise with U.S. Customs and other government agencies as needed Manage classification, entry audits, and post-entry processes Act as the main point of contact for clients regarding complex entry issues Drive process improvements and maintain KPIs for efficiency, accuracy, and compliance Stay current on regulatory changes; communicates changes to teams and update processes Create timely and accurate client invoices; partner with accounting department as needed ESSENTIALS License Customs Broker required 5+ years of experience in customs brokerage and import/export operations Expert knowledge of import/export regulations; HTS, COO, Valuation, FTA, AD/CVD, etc. Strong attention to detail, critical thinking skills, and ability to manage multiple projects Excellent people leader, supporting continual growth and education Experience with Descartes OneView or similar import software

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