Truist Inc
Lead Infrastructure Engineer-Platform Automation
Truist Inc, Atlanta, Georgia, United States, 30383
Principal Platform Engineer
The Principal Platform Engineer partners with a wide cross-section of partners to create innovative and compelling experiences for our Truist clients. Responsible for defining, championing, building, delivering, and measuring products/platforms and strategies for their segment. This role manages and leads high performing product management teams consisting of product managers, product owners, and product analysts. This role is pivotal in building resilient, observable, and policy-compliant software systems that power mission-critical business functions. Leveraging technologies like Java, Python, Helm, Kubernetes, and event-driven architectures, you will deliver reusable software patterns with embedded controls to meet enterprise security, compliance, and risk management standards. The ideal candidate is a strong technical leader who can translate architectural vision into production-ready, scalable code with a focus on governance-as-code and automation. Essential Duties And Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. Responds to issues in a timely manner by receiving and investigating incidents or service tickets. Analyzes and observes trends with technical issues and develops recommendations for long-term improvements. Documents all relevant end-user interactions and steps taken to resolve incidents. Has occasional contact with end-users. Communicates status of issue resolution to internal customers. May engage and manage outside vendors. Applies in-depth knowledge of application support and an understanding of best practices. Typically leads moderately complex projects and participates in larger, more complex initiatives. Solves complex technical and operational problems. Acts as a resource for teammates with less experience. May have people management responsibilities for a small team. Qualifications Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience. In-depth knowledge in information systems and ability to identify, apply, and implement best practices. Understanding of key business processes and competitive strategies related to the IT function. Ability to plan and manage projects. Ability to solve complex problems by applying best practices. Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information. Preferred Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Bachelor's degree and six years of experience or an equivalent combination of education and work experience. Strong proficiency in Ansible, YAML, Jinja2 templating, and Linux systems administration. Solid understanding of REST APIs, source control (GIT), and containerization (e.g., Podman, Docker). Experience with RBAC, automation mesh, and credential management in AAP. Knowledge of networking, security hardening, and system performance tuning. Strong scripting experience (e.g., Python, Bash). Excellent problem-solving and communication skills. Expertise with OpenTelemetry (Otel), including custom instrumentation, collector configuration, and pipeline design for traces, metrics, and logs. Strong background in distributed systems, cloud-native architectures, and K8s, with the ability to identify observability gaps across service meshes, APIs, and event-driven platforms. Other Job Requirements / Working Conditions Sitting Frequently (25% - 50% of the time) Lifting Up to 25 lbs. Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. Travel Up to 25% General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.
The Principal Platform Engineer partners with a wide cross-section of partners to create innovative and compelling experiences for our Truist clients. Responsible for defining, championing, building, delivering, and measuring products/platforms and strategies for their segment. This role manages and leads high performing product management teams consisting of product managers, product owners, and product analysts. This role is pivotal in building resilient, observable, and policy-compliant software systems that power mission-critical business functions. Leveraging technologies like Java, Python, Helm, Kubernetes, and event-driven architectures, you will deliver reusable software patterns with embedded controls to meet enterprise security, compliance, and risk management standards. The ideal candidate is a strong technical leader who can translate architectural vision into production-ready, scalable code with a focus on governance-as-code and automation. Essential Duties And Responsibilities Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. Responds to issues in a timely manner by receiving and investigating incidents or service tickets. Analyzes and observes trends with technical issues and develops recommendations for long-term improvements. Documents all relevant end-user interactions and steps taken to resolve incidents. Has occasional contact with end-users. Communicates status of issue resolution to internal customers. May engage and manage outside vendors. Applies in-depth knowledge of application support and an understanding of best practices. Typically leads moderately complex projects and participates in larger, more complex initiatives. Solves complex technical and operational problems. Acts as a resource for teammates with less experience. May have people management responsibilities for a small team. Qualifications Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience. In-depth knowledge in information systems and ability to identify, apply, and implement best practices. Understanding of key business processes and competitive strategies related to the IT function. Ability to plan and manage projects. Ability to solve complex problems by applying best practices. Ability to provide direction and mentor less experienced teammates. Ability to interpret and convey complex, difficult, or sensitive information. Preferred Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Bachelor's degree and six years of experience or an equivalent combination of education and work experience. Strong proficiency in Ansible, YAML, Jinja2 templating, and Linux systems administration. Solid understanding of REST APIs, source control (GIT), and containerization (e.g., Podman, Docker). Experience with RBAC, automation mesh, and credential management in AAP. Knowledge of networking, security hardening, and system performance tuning. Strong scripting experience (e.g., Python, Bash). Excellent problem-solving and communication skills. Expertise with OpenTelemetry (Otel), including custom instrumentation, collector configuration, and pipeline design for traces, metrics, and logs. Strong background in distributed systems, cloud-native architectures, and K8s, with the ability to identify observability gaps across service meshes, APIs, and event-driven platforms. Other Job Requirements / Working Conditions Sitting Frequently (25% - 50% of the time) Lifting Up to 25 lbs. Visual / Audio / Speaking Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone. Manual Dexterity / Keyboarding Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers. Availability Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need. Travel Up to 25% General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work. Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.