Dynatrace
Overview
Join to apply for the
Technical Support Engineer II
role at
Dynatrace . As a Technical Support Engineer, you will be an integral part of our customer support and success. You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem. In this role you will receive continuous opportunity to learn new technology and grow as a true technologist. Troubleshooting is your passion. Responsibilities Troubleshoot the Dynatrace platform for clients across diverse technical environments and languages Provide enterprise application support and work through technical challenges with creative problem solving Communicate clearly with customers and internal teams; present solutions effectively Be self-motivated, a proactive team player with a strong work ethic Share knowledge with colleagues and suggest product improvements
Minimum Requirements
1+ years of related technical work experience (ex. support, development, etc.) Experience working with SaaS applications and infrastructure
What will help you succeed
1+ years of related technical work experience (ex. support, development, etc.) Experience working with SaaS applications and infrastructure Exposure to front end technologies, such as HTML, JavaScript, CSS, React, etc.
Bachelor's degree or relevant technical related experience or training. Preferred Requirements 3+ years of related technical work experience supporting/developing SaaS applications and infrastructure Experience directly interacting with clients, preferably in a support role Experience with full stack web applications (Java, .NET, Go, Python, etc.) Familiarity with Linux based operating systems Exposure to container platforms and orchestration tools (Docker, Kubernetes, OpenShift, etc.) Experience with network troubleshooting
Why you will love being a Dynatracer
A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech at scale; also in other areas like marketing, design, or research. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset that is shaped by the diverse personalities, expertise, and backgrounds of our global team. A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. Attractive compensation packages and stock purchase options with numerous benefits and advantages.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
Location: Denver, CO #J-18808-Ljbffr
Join to apply for the
Technical Support Engineer II
role at
Dynatrace . As a Technical Support Engineer, you will be an integral part of our customer support and success. You will work on troubleshooting our platform for Dynatrace clients, working in multiple technical environments, on multiple languages, throughout the digital ecosystem. In this role you will receive continuous opportunity to learn new technology and grow as a true technologist. Troubleshooting is your passion. Responsibilities Troubleshoot the Dynatrace platform for clients across diverse technical environments and languages Provide enterprise application support and work through technical challenges with creative problem solving Communicate clearly with customers and internal teams; present solutions effectively Be self-motivated, a proactive team player with a strong work ethic Share knowledge with colleagues and suggest product improvements
Minimum Requirements
1+ years of related technical work experience (ex. support, development, etc.) Experience working with SaaS applications and infrastructure
What will help you succeed
1+ years of related technical work experience (ex. support, development, etc.) Experience working with SaaS applications and infrastructure Exposure to front end technologies, such as HTML, JavaScript, CSS, React, etc.
Bachelor's degree or relevant technical related experience or training. Preferred Requirements 3+ years of related technical work experience supporting/developing SaaS applications and infrastructure Experience directly interacting with clients, preferably in a support role Experience with full stack web applications (Java, .NET, Go, Python, etc.) Familiarity with Linux based operating systems Exposure to container platforms and orchestration tools (Docker, Kubernetes, OpenShift, etc.) Experience with network troubleshooting
Why you will love being a Dynatracer
A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly. Working with the latest technologies and at the forefront of innovation in tech at scale; also in other areas like marketing, design, or research. A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries. An environment that fosters innovation, enables creative collaboration, and allows you to grow. A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals. A truly international mindset that is shaped by the diverse personalities, expertise, and backgrounds of our global team. A relocation team that is eager to help you start your journey to a new country, always there to support and by your side. Attractive compensation packages and stock purchase options with numerous benefits and advantages.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
Location: Denver, CO #J-18808-Ljbffr