Valon Mortgage, Inc.
Mortgage Loan Processor Phoenix, Arizona, United States
Valon Mortgage, Inc., Phoenix, Arizona, United States, 85003
Overview
Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, we built and operate our own mortgage servicing business managing $110+ billion in loans. This approach helps us deeply understand the complexity needed to build software that works in regulated industries. The results show improved margins and customer experience, with major enterprise contracts deploying across the industry. ValonOS is our unified platform that makes every process structured and programmable and positions us for the AI era, where AI agents can automate tasks and continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond. Lending at Valon Valon is scaling its mortgage lending business to provide homeowners with access to low-cost, streamlined mortgage loans and to equip Valon partners with tools to retain customers. As a member of the Lending department, you will help make the homeowner journey faster, easier, and cheaper by reinventing the mortgage process. We are looking for experienced and innovative individuals who are eager to transform the mortgage industry for the better by building our team and business. About this Role
We are seeking a Mortgage Loan Processor to take ownership of residential mortgage loan files and fulfill the requirements necessary to advance them to closing. This person will play a key role in obtaining, reviewing, and assembling documentation, as well as preparing and submitting files. The ideal candidate has a demonstrated track record of providing exceptional customer service to both internal and external partners. The ideal candidate can effectively communicate with borrowers to set proper customer expectations, ensure smooth closing, and resolve issues with a strong sense of urgency. Responsibilities
Fund 25 brokered first mortgages or 50 brokered second mortgages at a time. Process loans to meet purchase contract deadlines and rate-lock expiration dates. Review new files within 48 hours of receipt, verifying compliance documents were issued within the required time frame. Prioritize and monitor daily workflow to ensure all loans are being processed in a timely manner. Use documentation to perform functions, such as calculating verified income or verifying assets, and update internal and external software programs (e.g. Encompass) accordingly. Review and track all necessary documents in internal and external software programs (e.g. Encompass). Communicate with customers and loan officers about status updates and/or changes made to loans. Proactively identify and address potential loan challenges. Be resourceful to overcome loan challenges, rectify issues, and research red flags. Note and record necessary and critical changes in internal and external software programs (e.g. Encompass). Prepare loans for underwriting and closing. Clear approval and/or suspense conditions as identified by the underwriter or closer. Assist with clearing of post-closing conditions to avoid financial loss. Ideal Background
Thorough understanding of relevant federal rules and regulations (e.g. RESPA, TILA, ECOA, TRID, CFPB). Thorough understanding of the underwriting process and agency requirements. Previous experience with relevant technology (e.g. DU, LP, CRM). Minimum Qualifications
3+ years of mortgage processing or underwriting experience. 2+ years of experience with Encompass. 2+ years of vendor management experience with regard to third-party services. Knowledge of state lending laws and regulations. Experience using government sites for VA and FHA files to place orders and obtain case numbers. Location & Benefits
On-site Compensation: Competitive salary and a 401(k) planwith a 4% annual match Hours: No weekends or late nights required Generous paid time off: 17 days of PTO, 5 additional paid sick days, and 11 paid company holidays Health & well-being: Comprehensive medical, dental, and vision benefits, plus an Employee Assistance Program Food & meals: In-office snacks and Bagel Fridays Grow together: New Hire Orientation and ongoing learning and development opportunities Family leave: 12 weeks of fully paid time off for birthing and non-birthing parents Valon is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time. For authenticity, please verify outreach emails with valon.com domains and contact talent@valon.com if you have questions about recruitment communications. #J-18808-Ljbffr
Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, we built and operate our own mortgage servicing business managing $110+ billion in loans. This approach helps us deeply understand the complexity needed to build software that works in regulated industries. The results show improved margins and customer experience, with major enterprise contracts deploying across the industry. ValonOS is our unified platform that makes every process structured and programmable and positions us for the AI era, where AI agents can automate tasks and continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond. Lending at Valon Valon is scaling its mortgage lending business to provide homeowners with access to low-cost, streamlined mortgage loans and to equip Valon partners with tools to retain customers. As a member of the Lending department, you will help make the homeowner journey faster, easier, and cheaper by reinventing the mortgage process. We are looking for experienced and innovative individuals who are eager to transform the mortgage industry for the better by building our team and business. About this Role
We are seeking a Mortgage Loan Processor to take ownership of residential mortgage loan files and fulfill the requirements necessary to advance them to closing. This person will play a key role in obtaining, reviewing, and assembling documentation, as well as preparing and submitting files. The ideal candidate has a demonstrated track record of providing exceptional customer service to both internal and external partners. The ideal candidate can effectively communicate with borrowers to set proper customer expectations, ensure smooth closing, and resolve issues with a strong sense of urgency. Responsibilities
Fund 25 brokered first mortgages or 50 brokered second mortgages at a time. Process loans to meet purchase contract deadlines and rate-lock expiration dates. Review new files within 48 hours of receipt, verifying compliance documents were issued within the required time frame. Prioritize and monitor daily workflow to ensure all loans are being processed in a timely manner. Use documentation to perform functions, such as calculating verified income or verifying assets, and update internal and external software programs (e.g. Encompass) accordingly. Review and track all necessary documents in internal and external software programs (e.g. Encompass). Communicate with customers and loan officers about status updates and/or changes made to loans. Proactively identify and address potential loan challenges. Be resourceful to overcome loan challenges, rectify issues, and research red flags. Note and record necessary and critical changes in internal and external software programs (e.g. Encompass). Prepare loans for underwriting and closing. Clear approval and/or suspense conditions as identified by the underwriter or closer. Assist with clearing of post-closing conditions to avoid financial loss. Ideal Background
Thorough understanding of relevant federal rules and regulations (e.g. RESPA, TILA, ECOA, TRID, CFPB). Thorough understanding of the underwriting process and agency requirements. Previous experience with relevant technology (e.g. DU, LP, CRM). Minimum Qualifications
3+ years of mortgage processing or underwriting experience. 2+ years of experience with Encompass. 2+ years of vendor management experience with regard to third-party services. Knowledge of state lending laws and regulations. Experience using government sites for VA and FHA files to place orders and obtain case numbers. Location & Benefits
On-site Compensation: Competitive salary and a 401(k) planwith a 4% annual match Hours: No weekends or late nights required Generous paid time off: 17 days of PTO, 5 additional paid sick days, and 11 paid company holidays Health & well-being: Comprehensive medical, dental, and vision benefits, plus an Employee Assistance Program Food & meals: In-office snacks and Bagel Fridays Grow together: New Hire Orientation and ongoing learning and development opportunities Family leave: 12 weeks of fully paid time off for birthing and non-birthing parents Valon is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Valon makes hiring decisions based solely on qualifications, merit, and business needs at the time. For authenticity, please verify outreach emails with valon.com domains and contact talent@valon.com if you have questions about recruitment communications. #J-18808-Ljbffr