Troutman Pepper Locke LLP
Overview
Join to apply for the
Asset Manager
role at
Troutman Pepper Locke LLP We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future. The Asset Manager is responsible for the lifecycle management and governance of the Firms technology assets. The Asset Manager ensures that assets are properly inventoried, maintained, and disposed of according to established policies and procedures. Working in close coordination with cross-functional stakeholders (e.g., IT, Finance & Accounting, Information Security), the Asset Manager establishes, enforces, monitors, and continuously improves asset management processes, standards, and controls to ensure the efficient and effective use of assets. Responsibilities Partner with cross-functional stakeholders for the procurement of new assets and disposition of legacy assets to establish appropriate controls and processes for preserving an accurate and dynamic enterprise asset inventory Collaborate with team to support in-depth reporting on development plans and schedules at a detailed asset level, including support of project budgets and key budget variances Define and monitor asset management service levels / key performance indicators in partnership with functional leadership and solution / service team owners Oversee the Firms IT asset management (ITAM) program in partnership with the ServiceNow Platform Owner, including procedures, processes, and controls for inventory management, software licensing, maintenance, and disposal Support the definition of guidelines for the use of all firm assets in partnership with Information Security Maintain the Firms database / system of record for assets (e.g., software, hardware) and configuration management (CMDB), ensuring that records are accurate and up-to-date Collaborate with stakeholders on the design and execution of standards and operational processes for configuration management Assist in the ongoing buildout of configuration information to support IT Service Management and Information Security processes (e.g., incident, problem, technical change, release management, risk management) Proactively identify opportunities for simplification, cost savings, risk-reduction, and efficiency across the Firms technology Actively evaluate industry solutions to drive continuous improvement and automation for ongoing asset management activities Work with cross-functional stakeholders to identify and apply design enhancements to ITAM technology to drive process effectiveness and uphold standards Partner with Information Security leads on the recurring asset management certification process in coordination with system owners Ensure that service level agreements (SLAs) are understood and measured for delivery Inform the strategic design of other Service Management technology systems, solutions, and/or modules that enable and/or support asset management Stay abreast of industry trends and best practices relative to asset management, and disseminate knowledge across technical and non-technical teams
Knowledge, Skills & Capabilities
Ability to prioritize and work successfully in a time-sensitive, high-visibility environment Strong service orientation and an understanding of developing effective working relationships with users and stakeholders at all levels Demonstrated ability to serve as a change agent, leading and inspiring others to act Highly motivated, analytical, organized, and efficient Excellent problem solving and debugging skills Ability to work well under pressure Ability to work as part of a team and lead others
Education & Experience
Bachelor's degree preferred, ideally in Computer Science, Finance, Information Systems, or related technical field Minimum of five (5) years of relevant experience, ideally in a large law firm setting, a professional services organization, or a legal information services provider Experience with leading systems and tools for IT asset management, discovery, and automation / workflow capabilities (e.g., ServiceNow) Experience in leading and influencing staff to adopt ITAM standards, processes, and controls Experience with business process re-engineering to achieve performance improvement outcomes Demonstrated experience designing an enterprise ITAM framework, preferably in a professional services or legal firm Demonstrated experience establishing appropriate structure, size, and scale for the IT asset management discipline Demonstrated experience designing, supporting, and continuously improving IT asset repositories Relevant technical certification(s) preferred (e.g., ITIL v4, CITAM)
The Firm will comply with applicable city or state workplace Covid-19 mandates. This position description describes the general content and requirements for performance of the job. It is not necessarily all-inclusive and additional duties may be assigned as determined by business needs. This position description does not constitute a written or implied contract of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. By applying for this position, you agree that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com. Equal Employment Opportunity: Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law. Compensation is dependent on factors such as position, location, education, training, and/or experience. Hiring Salary Range: $120,000.00 - $140,000.00 #J-18808-Ljbffr
Join to apply for the
Asset Manager
role at
Troutman Pepper Locke LLP We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future. The Asset Manager is responsible for the lifecycle management and governance of the Firms technology assets. The Asset Manager ensures that assets are properly inventoried, maintained, and disposed of according to established policies and procedures. Working in close coordination with cross-functional stakeholders (e.g., IT, Finance & Accounting, Information Security), the Asset Manager establishes, enforces, monitors, and continuously improves asset management processes, standards, and controls to ensure the efficient and effective use of assets. Responsibilities Partner with cross-functional stakeholders for the procurement of new assets and disposition of legacy assets to establish appropriate controls and processes for preserving an accurate and dynamic enterprise asset inventory Collaborate with team to support in-depth reporting on development plans and schedules at a detailed asset level, including support of project budgets and key budget variances Define and monitor asset management service levels / key performance indicators in partnership with functional leadership and solution / service team owners Oversee the Firms IT asset management (ITAM) program in partnership with the ServiceNow Platform Owner, including procedures, processes, and controls for inventory management, software licensing, maintenance, and disposal Support the definition of guidelines for the use of all firm assets in partnership with Information Security Maintain the Firms database / system of record for assets (e.g., software, hardware) and configuration management (CMDB), ensuring that records are accurate and up-to-date Collaborate with stakeholders on the design and execution of standards and operational processes for configuration management Assist in the ongoing buildout of configuration information to support IT Service Management and Information Security processes (e.g., incident, problem, technical change, release management, risk management) Proactively identify opportunities for simplification, cost savings, risk-reduction, and efficiency across the Firms technology Actively evaluate industry solutions to drive continuous improvement and automation for ongoing asset management activities Work with cross-functional stakeholders to identify and apply design enhancements to ITAM technology to drive process effectiveness and uphold standards Partner with Information Security leads on the recurring asset management certification process in coordination with system owners Ensure that service level agreements (SLAs) are understood and measured for delivery Inform the strategic design of other Service Management technology systems, solutions, and/or modules that enable and/or support asset management Stay abreast of industry trends and best practices relative to asset management, and disseminate knowledge across technical and non-technical teams
Knowledge, Skills & Capabilities
Ability to prioritize and work successfully in a time-sensitive, high-visibility environment Strong service orientation and an understanding of developing effective working relationships with users and stakeholders at all levels Demonstrated ability to serve as a change agent, leading and inspiring others to act Highly motivated, analytical, organized, and efficient Excellent problem solving and debugging skills Ability to work well under pressure Ability to work as part of a team and lead others
Education & Experience
Bachelor's degree preferred, ideally in Computer Science, Finance, Information Systems, or related technical field Minimum of five (5) years of relevant experience, ideally in a large law firm setting, a professional services organization, or a legal information services provider Experience with leading systems and tools for IT asset management, discovery, and automation / workflow capabilities (e.g., ServiceNow) Experience in leading and influencing staff to adopt ITAM standards, processes, and controls Experience with business process re-engineering to achieve performance improvement outcomes Demonstrated experience designing an enterprise ITAM framework, preferably in a professional services or legal firm Demonstrated experience establishing appropriate structure, size, and scale for the IT asset management discipline Demonstrated experience designing, supporting, and continuously improving IT asset repositories Relevant technical certification(s) preferred (e.g., ITIL v4, CITAM)
The Firm will comply with applicable city or state workplace Covid-19 mandates. This position description describes the general content and requirements for performance of the job. It is not necessarily all-inclusive and additional duties may be assigned as determined by business needs. This position description does not constitute a written or implied contract of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. By applying for this position, you agree that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com. Equal Employment Opportunity: Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law. Compensation is dependent on factors such as position, location, education, training, and/or experience. Hiring Salary Range: $120,000.00 - $140,000.00 #J-18808-Ljbffr