Gogo
Overview
Join to apply for the
IT Help Desk Analyst
role at
Gogo . We will be accepting applications through September 19, 2025 or until filled. The Gogo
IT Help Desk Analyst
will be responsible for the configuration, maintenance, and performance of Gogo's enterprise hardware and software systems. This is a hands-on position requiring good technical skills in addition to excellent interpersonal and communication skills. This is an exciting time at Gogo, as our newest products enable real-time world-class support and customization in business aviation. This role is a key driver of organizational success as we push the limits of what is possible in aviationground and airborne. Responsibilities
Provide outstanding customer service both in person and via remote tools. Respond to support requests through email, phone, and chat platforms for users with varying urgency. Document each issue, diagnosis, and resolution within the case management system and knowledgebase. Install, configure, troubleshoot, resolve and escalate incidents related to employee hardware, enterprise software, access and authentication, network and VPN issues, virtual meeting solutions, and more. Support a suite of Microsoft Office 365 E5 applications on both Windows and Mac operating systems. Equip workspaces and offices with monitors, docking stations, and other desktop equipment. Accurately maintain asset inventory and adhere to asset management policies and procedures. Administer, image, and troubleshoot Windows and Mac endpoints using Intune and JAMF. Support telephony systems for business groups, Customer Operations and hardware engineering teams. Qualifications
Associate's Degree from an accredited institution in Information Systems, Computer Science, Engineering, or related field, or equivalent work experience. Up to 2 years in an IT support role. CompTIA A+, CompTIA Network+, CompTIA Security+ certifications. Apple Certified Support Professional (ACSP). Microsoft 365 certifications. Limited travel and scheduled availability. Ability to lift and transport up to 50 lbs of equipment or packages, which may involve squatting, bending, or kneeling. Required Skills, Talents, & Experience
Familiarity with Mac and Windows 10/11, MS365, Entra and Microsoft AD. Familiarity with endpoint imaging, deployment and management solutions (Intune, JAMF Pro). Strong analytical, planning, organizational, and problem-solving skills. Familiarity with Help Desk ticketing systems. Familiarity with A/V solutions in conference rooms and workstations. Familiarity with RDWeb, Cisco VPN, and Microsoft Direct Access. Creative thinker and team player with an outgoing personality and strong initiative. End-users focused on exceptional support and solution interactions. Ability to manage multiple tasks and assignments. Compensation and Benefits
Base Pay: 28.85 - 36.06 USD hourly. Target Annual Short-Term Incentive: 5% of annualized base pay. Eligible for Incentive Stock Program: Yes. Benefits: Medical, dental and vision coverage; immediate vesting 401k; paid time off and volunteer time off; Employee Stock Purchase Plan. See the Careers page for more information. Equal Opportunity
Gogo is an Equal Opportunity and Affirmative Action employer, complying with federal and state laws. We are committed to Equal Employment opportunity. Qualified candidates will be considered regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability. The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish). Job details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Telecommunications Location: Denver Metropolitan Area. #J-18808-Ljbffr
Join to apply for the
IT Help Desk Analyst
role at
Gogo . We will be accepting applications through September 19, 2025 or until filled. The Gogo
IT Help Desk Analyst
will be responsible for the configuration, maintenance, and performance of Gogo's enterprise hardware and software systems. This is a hands-on position requiring good technical skills in addition to excellent interpersonal and communication skills. This is an exciting time at Gogo, as our newest products enable real-time world-class support and customization in business aviation. This role is a key driver of organizational success as we push the limits of what is possible in aviationground and airborne. Responsibilities
Provide outstanding customer service both in person and via remote tools. Respond to support requests through email, phone, and chat platforms for users with varying urgency. Document each issue, diagnosis, and resolution within the case management system and knowledgebase. Install, configure, troubleshoot, resolve and escalate incidents related to employee hardware, enterprise software, access and authentication, network and VPN issues, virtual meeting solutions, and more. Support a suite of Microsoft Office 365 E5 applications on both Windows and Mac operating systems. Equip workspaces and offices with monitors, docking stations, and other desktop equipment. Accurately maintain asset inventory and adhere to asset management policies and procedures. Administer, image, and troubleshoot Windows and Mac endpoints using Intune and JAMF. Support telephony systems for business groups, Customer Operations and hardware engineering teams. Qualifications
Associate's Degree from an accredited institution in Information Systems, Computer Science, Engineering, or related field, or equivalent work experience. Up to 2 years in an IT support role. CompTIA A+, CompTIA Network+, CompTIA Security+ certifications. Apple Certified Support Professional (ACSP). Microsoft 365 certifications. Limited travel and scheduled availability. Ability to lift and transport up to 50 lbs of equipment or packages, which may involve squatting, bending, or kneeling. Required Skills, Talents, & Experience
Familiarity with Mac and Windows 10/11, MS365, Entra and Microsoft AD. Familiarity with endpoint imaging, deployment and management solutions (Intune, JAMF Pro). Strong analytical, planning, organizational, and problem-solving skills. Familiarity with Help Desk ticketing systems. Familiarity with A/V solutions in conference rooms and workstations. Familiarity with RDWeb, Cisco VPN, and Microsoft Direct Access. Creative thinker and team player with an outgoing personality and strong initiative. End-users focused on exceptional support and solution interactions. Ability to manage multiple tasks and assignments. Compensation and Benefits
Base Pay: 28.85 - 36.06 USD hourly. Target Annual Short-Term Incentive: 5% of annualized base pay. Eligible for Incentive Stock Program: Yes. Benefits: Medical, dental and vision coverage; immediate vesting 401k; paid time off and volunteer time off; Employee Stock Purchase Plan. See the Careers page for more information. Equal Opportunity
Gogo is an Equal Opportunity and Affirmative Action employer, complying with federal and state laws. We are committed to Equal Employment opportunity. Qualified candidates will be considered regardless of race, color, religion, age, sex, national origin, marital status, medical condition, or disability. The EEO is the law and is available here. Gogo participates in E-Verify (English and Spanish). Right to Work Statement (English and Spanish). Job details
Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Telecommunications Location: Denver Metropolitan Area. #J-18808-Ljbffr