Westchester Medical Center Health Network
Call Center Representative
Westchester Medical Center Health Network, Valhalla, New York, United States, 10595
Overview
Call Center Representative role at Westchester Medical Center Health Network. Responsibilities
Verifies and updates current patient information (demographic, financial, and clinical) in Cerner. Schedules future appointments based on procedure type, time requirements, and provider schedules. Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately. Utilize triage system for all patient care-related calls, in accordance with triage procedures. Work with practice staff to communicate patient requests and questions escalating when necessary to practice leadership. Create correspondence with patients who failed to keep appointments in accordance with policy and provider request. Provide patient test results when appropriate and under the direction of the medical staff. Accepts and direct deliveries of medical/office supplies and mail. Perform general office duties, such as document preparation, scanning, mailing, and filing. Maintains a professional appearance and a clean, safe environment. Respects patients by recognizing their rights; maintaining confidentiality. Utilizes technology, including specialized software as applicable, to maximize productivity. Develops and maintains electronic files as necessary. Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties. Other duties as assigned. Qualifications/Requirements
Experience: Minimum of one (1) year of call center and customer service experience preferred. Education: High school diploma or equivalent required. Associate degree from an accredited institution preferred. Licenses / Certifications: Not specified. Other: Bilingual (English/Spanish) candidates preferred, but not required. Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint). Employment details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Hospitals and Health Care
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Call Center Representative role at Westchester Medical Center Health Network. Responsibilities
Verifies and updates current patient information (demographic, financial, and clinical) in Cerner. Schedules future appointments based on procedure type, time requirements, and provider schedules. Answer incoming phone calls and make outbound phone calls, gathering information to route appropriately. Utilize triage system for all patient care-related calls, in accordance with triage procedures. Work with practice staff to communicate patient requests and questions escalating when necessary to practice leadership. Create correspondence with patients who failed to keep appointments in accordance with policy and provider request. Provide patient test results when appropriate and under the direction of the medical staff. Accepts and direct deliveries of medical/office supplies and mail. Perform general office duties, such as document preparation, scanning, mailing, and filing. Maintains a professional appearance and a clean, safe environment. Respects patients by recognizing their rights; maintaining confidentiality. Utilizes technology, including specialized software as applicable, to maximize productivity. Develops and maintains electronic files as necessary. Exhibits excellent interpersonal skills; provides customer service; assists other support staff as necessary; collaborates with all levels of internal leadership, management, and staff as well as outside clients, vendors, and other external parties. Other duties as assigned. Qualifications/Requirements
Experience: Minimum of one (1) year of call center and customer service experience preferred. Education: High school diploma or equivalent required. Associate degree from an accredited institution preferred. Licenses / Certifications: Not specified. Other: Bilingual (English/Spanish) candidates preferred, but not required. Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint). Employment details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Hospitals and Health Care
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