Atlassian
Overview
Join to apply for the
Enterprise Technical Architect, Cloud
role at
Atlassian . Working at Atlassian: Atlassians can choose where they work in an office, from home, or a combination of the two. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities
Your future team The Atlassian Advisory Services team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. Advisory Services team members engage with enterprise organizations with complex business challenges and help them deliver a delightful solution to their users. We provide teams of trusted advisors helping orchestrate successful outcomes with customers to help them get the most out of their Atlassian investment and unlock their ideal solution for team collaboration. We are hiring a Senior Enterprise Technical Architect (with a solution-area focus) to join our Advisory Services Delivery team, reporting to a Delivery Manager. This is not a managerial role. Atlassian Enterprise Technical Architects (ETAs) are technical experts with Atlassian solutions, delivering guidance to drive value realization for clients that have purchased Advisory Services from Atlassian. ETAs deliver performant technical guidance at scale, aligning product capabilities with business needs and desired outcomes. They partner with Enterprise Solutions Strategists to provide the solutions and technical guidance to help the customer achieve their desired outcomes and goals. You will help our strongest promoters showcase successes and grow the reach of our technologies for new use cases and markets, helping enterprise customers get the most of their Atlassian investment. What You'll Do Create technical solutions and prescriptive guidance for direct customer engagements Grow your existing deep technical expertise in the solution-area, staying up-to-date on new capabilities to support varied customer needs Understand technical requirements, guide implementation of solutions, and ensure successful adoption Collaborate with Enterprise Solutions Strategists to map out a solution-specific journey for a customer and deliver guidance to ensure continued progress Drive value with internal teams across product, Customer Success & Innovation to improve Atlassian product offerings Collaborate across Advisory Services and other teams to support the client, identify and promote expansion opportunities, and drive success Spend up to 30% of time traveling domestically, and in some cases internationally, for internal and customer-facing events Your background
10+ years of experience within SaaS companies 5+ years of Enterprise customer-facing roles Experience administering Atlassian Cloud and/or DC ecosystem including tools like Guard, Jira, Jira Service Management, Confluence, Crowd, etc Background in SaaS-based architectures, integration methods, and security considerations Experience with Atlassians Cloud migration process, associated migration utilities, and hybrid SaaS and on-premise deployment models Experience supporting the lifecycle of the Atlassian Ecosystem: researching, installing, supporting, and scaling Atlassian products and related apps Technical product demonstration, documentation, and presentation experience Comfort speaking to and influencing a customer's technical teams Experience helping an organization adopt an Atlassian or similar product It's great if you have, but not required
Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams Experience working with large customers in a consulting or technical expert capacity Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more. About Atlassian
The world's best teams work better together with Atlassian. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To learn more about our culture and hiring process, explore our Candidate Resource Hub. At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. For accommodations or adjustments during the recruitment process, inform our Recruitment team during your conversation with them. Qualifications
Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. The base pay range for this role in the United States is based on geographic zones. Zone A: $156,600 - $204,450; Zone B: $141,300 - $184,475; Zone C: $130,500 - $170,375. This role may be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information and confirm your zone with your recruiter. Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and your community. Our offerings include health and wellbeing resources, paid volunteer days, and more. For details, visit go.atlassian.com/perksandbenefits. To learn more about our culture and hiring process, visit go.atlassian.com/crh. Referrals increase your chances of interviewing at Atlassian. Get notified about new Enterprise Architect jobs in New York, NY. #J-18808-Ljbffr
Join to apply for the
Enterprise Technical Architect, Cloud
role at
Atlassian . Working at Atlassian: Atlassians can choose where they work in an office, from home, or a combination of the two. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Responsibilities
Your future team The Atlassian Advisory Services team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. Advisory Services team members engage with enterprise organizations with complex business challenges and help them deliver a delightful solution to their users. We provide teams of trusted advisors helping orchestrate successful outcomes with customers to help them get the most out of their Atlassian investment and unlock their ideal solution for team collaboration. We are hiring a Senior Enterprise Technical Architect (with a solution-area focus) to join our Advisory Services Delivery team, reporting to a Delivery Manager. This is not a managerial role. Atlassian Enterprise Technical Architects (ETAs) are technical experts with Atlassian solutions, delivering guidance to drive value realization for clients that have purchased Advisory Services from Atlassian. ETAs deliver performant technical guidance at scale, aligning product capabilities with business needs and desired outcomes. They partner with Enterprise Solutions Strategists to provide the solutions and technical guidance to help the customer achieve their desired outcomes and goals. You will help our strongest promoters showcase successes and grow the reach of our technologies for new use cases and markets, helping enterprise customers get the most of their Atlassian investment. What You'll Do Create technical solutions and prescriptive guidance for direct customer engagements Grow your existing deep technical expertise in the solution-area, staying up-to-date on new capabilities to support varied customer needs Understand technical requirements, guide implementation of solutions, and ensure successful adoption Collaborate with Enterprise Solutions Strategists to map out a solution-specific journey for a customer and deliver guidance to ensure continued progress Drive value with internal teams across product, Customer Success & Innovation to improve Atlassian product offerings Collaborate across Advisory Services and other teams to support the client, identify and promote expansion opportunities, and drive success Spend up to 30% of time traveling domestically, and in some cases internationally, for internal and customer-facing events Your background
10+ years of experience within SaaS companies 5+ years of Enterprise customer-facing roles Experience administering Atlassian Cloud and/or DC ecosystem including tools like Guard, Jira, Jira Service Management, Confluence, Crowd, etc Background in SaaS-based architectures, integration methods, and security considerations Experience with Atlassians Cloud migration process, associated migration utilities, and hybrid SaaS and on-premise deployment models Experience supporting the lifecycle of the Atlassian Ecosystem: researching, installing, supporting, and scaling Atlassian products and related apps Technical product demonstration, documentation, and presentation experience Comfort speaking to and influencing a customer's technical teams Experience helping an organization adopt an Atlassian or similar product It's great if you have, but not required
Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams Experience working with large customers in a consulting or technical expert capacity Our perks & benefits
To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more. About Atlassian
The world's best teams work better together with Atlassian. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. To learn more about our culture and hiring process, explore our Candidate Resource Hub. At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together. For accommodations or adjustments during the recruitment process, inform our Recruitment team during your conversation with them. Qualifications
Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. The base pay range for this role in the United States is based on geographic zones. Zone A: $156,600 - $204,450; Zone B: $141,300 - $184,475; Zone C: $130,500 - $170,375. This role may be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information and confirm your zone with your recruiter. Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and your community. Our offerings include health and wellbeing resources, paid volunteer days, and more. For details, visit go.atlassian.com/perksandbenefits. To learn more about our culture and hiring process, visit go.atlassian.com/crh. Referrals increase your chances of interviewing at Atlassian. Get notified about new Enterprise Architect jobs in New York, NY. #J-18808-Ljbffr