Tata Consultancy Services
Desktop Support System Engineer
Tata Consultancy Services, Milwaukee, Wisconsin, United States, 53244
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Desktop Support System Engineer
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Tata Consultancy Services New Berlin, WI Salary Range: $50,000-$60,000 per year. Responsibilities
Experience in providing VIP support and soft skills to handle users. Install, configure & troubleshoot desktop & laptop hardware, mobile devices, and associated peripherals and related software. Conscious & adhere on Information & Data Security/ Compliance. Perform onsite updates, configuration changes, or software installations and security patches. Meet PC Refresh Target and OS build PCs for new joiners. Meet 100% SLA for Incidents and Service Requests. Manage, maintain, and protect customers physical IT assets. Provide technical support and set up during special events such as conferences. Provide onsite technical assistance to Authorized Users. Provide technical support for Teams meeting rooms. Excellent Troubleshooting Skills on Desktops, Laptops, Windows Operating System, and hardware issues. Experience in Dell Hardware knowledge, basic hardware understanding (Server, Network Devices, Firewall, Cabling etc..) and basic troubleshooting of Network issues. Excellent listening skills & ability to communicate in English. Should be able to travel (drive down) to nearby customer locations when necessary. Coordination with offshore team and Third-party Vendors for break-fix. Flexibility to work in on-call support for critical issues during weekend/after business hours. Participate in weekly/monthly/customer meetings and provide activities reports. Interested to work in Brewery (Production) environment with Personal Protection Equipment (PPE). Qualifications & Expectations
Demonstrated ability to provide technical support and setup for events and conferences. Strong communication skills in English and the ability to work with users at all levels. Willingness to travel to nearby customer locations when necessary. Job Details
Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting Note: This listing includes references to other roles and locations shown in the original description for context. The core role described here is the Desktop Support System Engineer position at Tata Consultancy Services. #J-18808-Ljbffr
Desktop Support System Engineer
role at
Tata Consultancy Services New Berlin, WI Salary Range: $50,000-$60,000 per year. Responsibilities
Experience in providing VIP support and soft skills to handle users. Install, configure & troubleshoot desktop & laptop hardware, mobile devices, and associated peripherals and related software. Conscious & adhere on Information & Data Security/ Compliance. Perform onsite updates, configuration changes, or software installations and security patches. Meet PC Refresh Target and OS build PCs for new joiners. Meet 100% SLA for Incidents and Service Requests. Manage, maintain, and protect customers physical IT assets. Provide technical support and set up during special events such as conferences. Provide onsite technical assistance to Authorized Users. Provide technical support for Teams meeting rooms. Excellent Troubleshooting Skills on Desktops, Laptops, Windows Operating System, and hardware issues. Experience in Dell Hardware knowledge, basic hardware understanding (Server, Network Devices, Firewall, Cabling etc..) and basic troubleshooting of Network issues. Excellent listening skills & ability to communicate in English. Should be able to travel (drive down) to nearby customer locations when necessary. Coordination with offshore team and Third-party Vendors for break-fix. Flexibility to work in on-call support for critical issues during weekend/after business hours. Participate in weekly/monthly/customer meetings and provide activities reports. Interested to work in Brewery (Production) environment with Personal Protection Equipment (PPE). Qualifications & Expectations
Demonstrated ability to provide technical support and setup for events and conferences. Strong communication skills in English and the ability to work with users at all levels. Willingness to travel to nearby customer locations when necessary. Job Details
Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting Note: This listing includes references to other roles and locations shown in the original description for context. The core role described here is the Desktop Support System Engineer position at Tata Consultancy Services. #J-18808-Ljbffr