EPIC Insurance Brokers & Consultants
Personal Lines Account Manager
EPIC Insurance Brokers & Consultants, Chicago, Illinois, United States, 60290
Overview
Personal Lines Account Manager
at
EPIC Insurance Brokers & Consultants Location: Chicago, IL - Hybrid 3 days a week Join EPIC Insurance Brokers & Consultants, a growing national firm with a strong local presence. We value ownership mindset, trust, ambition, and delivering results. What Youll Do
Field and respond promptly to client inquiries via phone, mail, and email in a professional and courteous manner. View every client contact as an opportunity to retain clients by reviewing exposures, loss experience, and current coverage; provide proactive solutions and recommend appropriate products. Follow department protocol for taking the next call in the queue, return calls promptly, and set clear expectations with the client. Document all communication with clients and carriers; maintain current records. Identify new sales opportunities by cross selling and upselling coverage. Develop knowledge of carrier websites to secure accurate and timely information for clients; strive to resolve inquiries on the first phone call. Deliver complete and accurate account reviews and remarket accounts as needed to ensure best options for the client. Own customer concerns and feedback, use good judgment, and escalate to management when needed. Comply with internal procedures and meet service performance and quality standards. Collaborate with teammates, producers, and managers; share insurance knowledge and take on additional responsibilities as directed. What Youll Bring
Attained or in pursuit of a brokers license in state hired. Excellent organizational, communication, technology, and time management skills. Strong diplomacy to resolve client issues and assess coverage needs. College graduate or experience equivalent. Possession and maintenance of a brokers license in state hired. Compensation & Benefits
The national average salary for this role is $55,000.00 - $68,000.00 in base pay, exclusive of bonuses or benefits. Base pay determined by experience, skills, training, certifications, and education, while also considering internal equity and market data. Why EPIC
EPIC has over 60 offices and 3,000 employees nationwide and is growing. Its a great time to join the team and be part of this growth. We Offer
Generous Paid Time Off (PTO) and holidays; PTO details vary by employee type. Parental leave, pregnancy disability and bonding leave; organ donor leave. Employee referral bonus program. Recognition programs and additional awards and trips. Employee Resource Groups: Womens Coalition, EPIC Veterans Group. Professional growth & development: Mentorship, Tuition Reimbursement, Leadership Development. Additional benefits: Pet Insurance, Cancer Insurance, Identity Theft Protection, Legal Planning, Family Planning, menopause support. Health benefits: 401(k) matching, medical, dental, vision, wellness and EAP. Inclusive culture promoting collaboration and teamwork across the organization. Charitable and community initiatives via EPIC Gives Back. Learn more at EPIC Careers page. EPIC embraces diversity in all forms and is committed to fostering a work environment where every colleague feels welcomed and included. Seniority level: Entry level Employment type: Full-time Job function: Sales and Business Development Industry: Insurance Referrals increase your chances of interviewing at EPIC Insurance Brokers & Consultants. #J-18808-Ljbffr
Personal Lines Account Manager
at
EPIC Insurance Brokers & Consultants Location: Chicago, IL - Hybrid 3 days a week Join EPIC Insurance Brokers & Consultants, a growing national firm with a strong local presence. We value ownership mindset, trust, ambition, and delivering results. What Youll Do
Field and respond promptly to client inquiries via phone, mail, and email in a professional and courteous manner. View every client contact as an opportunity to retain clients by reviewing exposures, loss experience, and current coverage; provide proactive solutions and recommend appropriate products. Follow department protocol for taking the next call in the queue, return calls promptly, and set clear expectations with the client. Document all communication with clients and carriers; maintain current records. Identify new sales opportunities by cross selling and upselling coverage. Develop knowledge of carrier websites to secure accurate and timely information for clients; strive to resolve inquiries on the first phone call. Deliver complete and accurate account reviews and remarket accounts as needed to ensure best options for the client. Own customer concerns and feedback, use good judgment, and escalate to management when needed. Comply with internal procedures and meet service performance and quality standards. Collaborate with teammates, producers, and managers; share insurance knowledge and take on additional responsibilities as directed. What Youll Bring
Attained or in pursuit of a brokers license in state hired. Excellent organizational, communication, technology, and time management skills. Strong diplomacy to resolve client issues and assess coverage needs. College graduate or experience equivalent. Possession and maintenance of a brokers license in state hired. Compensation & Benefits
The national average salary for this role is $55,000.00 - $68,000.00 in base pay, exclusive of bonuses or benefits. Base pay determined by experience, skills, training, certifications, and education, while also considering internal equity and market data. Why EPIC
EPIC has over 60 offices and 3,000 employees nationwide and is growing. Its a great time to join the team and be part of this growth. We Offer
Generous Paid Time Off (PTO) and holidays; PTO details vary by employee type. Parental leave, pregnancy disability and bonding leave; organ donor leave. Employee referral bonus program. Recognition programs and additional awards and trips. Employee Resource Groups: Womens Coalition, EPIC Veterans Group. Professional growth & development: Mentorship, Tuition Reimbursement, Leadership Development. Additional benefits: Pet Insurance, Cancer Insurance, Identity Theft Protection, Legal Planning, Family Planning, menopause support. Health benefits: 401(k) matching, medical, dental, vision, wellness and EAP. Inclusive culture promoting collaboration and teamwork across the organization. Charitable and community initiatives via EPIC Gives Back. Learn more at EPIC Careers page. EPIC embraces diversity in all forms and is committed to fostering a work environment where every colleague feels welcomed and included. Seniority level: Entry level Employment type: Full-time Job function: Sales and Business Development Industry: Insurance Referrals increase your chances of interviewing at EPIC Insurance Brokers & Consultants. #J-18808-Ljbffr