Overview
GENERAL MANAGER
Reports to : Regional Director of Operations
OUR STORY
Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2023 Hotel Business Magazine Top 100 Hospitality Management Company . Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.
BENEFITS
- Competitive compensation package
- Full benefits package, including paid time off from day 1 and 401k with matching
- Cell Phone Reimbursement
- Paid maternity leave
- Growth company focused on expansion through strategic acquisition and development
- Hotel discounts at locations worldwide
Job Description
Janko Hospitality is hiring a General Manager to convert an existing hotel to a full-service, boutique hotel experience in downtown Evanston, IL. This position is ideal for a hospitality leader with experience with hotel renovations, conversions, and/or new openings, a refined leadership presence, and a passion for luxury service standards and F&B with a capital B. The General Manager serves as the strategic operational leader overseeing the day-to-day execution of hotel operations. This role requires a hands-on, guest-focused professional with demonstrated experience in team leadership, operational excellence, and revenue optimization. The General Manager plays a critical role in driving performance across all departments, ensuring exceptional service delivery and supporting a collaborative and productive workplace culture.
Essential Duties and Responsibilities
- Brand Standards & Presence: Consistently represent the new hotel brand with a polished and professional appearance. Ensure that all operations align with align with brand strategy and luxury service expectations.
- Operational Oversight: Lead the daily operation of hotel departments including Front Office, Housekeeping, Food & Beverage, and Engineering, ensuring a seamless and elevated guest experience. Ensure continuous operational leadership support through flexible and responsive availability.
- Leadership: Provide direct leadership to department heads, setting expectations for quality, service, and accountability. Ensure continuous operational leadership support through flexible and responsive availability.
- Guest Experience Management: Proactively monitor guest feedback, resolve service issues, and lead efforts to continuously enhance guest satisfaction and loyalty.
- Revenue and Sales: Partner with Revenue Management and directly manage Sales team to support pricing strategies, group bookings, and business development opportunities to drive RevPAR and profitability.
- Human Resources Support: Oversee the hiring, onboarding, coaching, and performance reviews for the leadership team of this new hotel with new staffing model. Promote employee engagement and development across departments in alignment with Janko Hospitality culture and values.
- Budget & Financial Oversight: Oversee department-level budgets, cost control initiatives, labor scheduling, and P&L accountability.
- Safety, Cleanliness & Maintenance: Conduct daily inspections of guest rooms, public areas, and back-of-house spaces to uphold standards of cleanliness, functionality, and safety. Ensure OSHA, HAZCOM, and other health and safety protocols are met.
- Community Engagement: Represent the property at local events and with community organizations, supporting brand awareness and positive public relations.
Qualifications
- Minimum 3–5 years of hotel General Manager experience and/or Director of Operations/Hotel Manager/AGM experience in a large, full-service and/or boutique hotel.
- Bachelor’s degree in hospitality management, Business Administration, or a related field preferred.
- Proven success in managing operations, leading teams, and driving guest satisfaction.
- Previous experience with a luxury hotel brand or soft-branded property is highly desirable.
- Strong leadership, communication, and organizational skills with a hands-on, service-oriented approach.
- Proficiency in hotel systems and Microsoft Office Suite; experience with brand property management and revenue systems preferred.