Overview
The Client Partner serves as the primary post-sale point of contact for clients and is responsible for their ongoing growth and satisfaction. Uses in-depth knowledge of the client’s industry, business operating model, and deep knowledge of the product(s) being sold and technical expertise to drive and increase adoption and utilization of Acxiom’s products. Demonstrates product features beyond central functionality to help clients achieve specific business results and maximum value from their investment in Acxiom product(s). Strong strategic mindset to identify and recommend specific solutions to achieve customer’s desired objectives and outcomes.
Holds direct responsibility for identifying growth opportunities and closing revenue from assigned clients, including upselling and cross-selling of related products, including accountability for client renewal and retention results. Ensures best practices are adopted for Acxiom product use and clients are maximizing value from product/service investments. Handles escalations and coordinates across functional areas of the company, including Professional Services, Data Engineering, Finance, Operations, Marketing, Training, and/or Delivery Support.
Competencies
Revenue Driver: Ability to contribute to the generation of revenue proactively and strategically across client portfolio. Possess the skills and knowledge needed to identify, create, and seize opportunities that lead to increased sales, income, and profitability.
Consultative: Ability to engage with clients in a collaborative and client-services mindset to understand their needs, provide expert advice, and offer solutions that address those needs effectively. Strongly skilled in active listening, problem-solving, and the ability to build trust-based relationships with clients, and colleagues across all levels.
Client Advocate: Represent and champion the interests, needs, and concerns of clients. Serve as a dedicated liaison, ensuring that clients\' expectations are met, they are achieving benefit realization, their issues are addressed, and their overall experience is positive and satisfactory.
Relationship Builder: Ability to initiate, develop, nurture, and maintain positive and meaningful connections with others, whether they are colleagues, clients, customers, stakeholders, or external partners. Strong relationship-building skills excel in establishing rapport, trust, and mutual respect, which are essential for effective collaboration and achieving common goals.
Healthcare Industry Expertise: Comprehensive knowledge and deep understanding of the Healthcare industry including payer, provider and life science. Possess specialized insights, and a nuanced understanding of the market dynamics, trends, challenges, regulations, and competitive landscape.
Duties and Responsibilities
Achieves and exceeds revenue growth targets, maintains revenue run rate, profitability targets, and other sales related goals within named book of accounts.
Proactively identifies new revenue opportunities annually and drives account growth and profitability acceleration including new business, up-sell, and cross-sell opportunities.
Develops and improves client relationships by providing consultation, expertise and onsite presence: aligning client business needs to Acxiom products, solutions, and services.
Manages client portfolio revenue and bookings forecasts.
Creates and maintains appropriate, well-managed pipeline of account growth opportunities.
Responsible for managing within Salesforce CRM all records of sales, revenue, and other key account information.
Creates value and differentiates Acxiom services and products from competitors.
Consults with clients on new use cases and capabilities to enable organic growth (including decision engines, digital enablement, analytics, channel expansion, etc.)
Leads or facilitates contract negotiations for new business and renewals.
Escalation points for status, issues, problems, and feedback to client/stakeholders and teams
Work closely with delivery team managers to help support overall account operations.
Work closely with our creative/media agency partners to develop and support overall account relationships.
Consistently deliver high quality work on time and against commitments, proactive pitch proposals and business review presentations.
What will set you apart
Ten (10) + years of relevant experience. In the absence of a bachelor\'s degree, relevant experience of an equivalent time will be considered.
Solution selling experience in Healthcare industry.
Multi-functional leadership experience (Consulting, BPO, General Management, etc.)
Experience in Marketing and Marketing Technologies, including data insights, analytics, and digital marketing experience.
Knowledge of Mar-tech and Ad-tech ecosystem and technology.
Deep knowledge of the application of consumer and behavioral data.
Proven track record of meeting/exceeding goals and experience with sales targets.
Proven success in managing clients with multiple lines of business.
Ability to map technology solutions to solve business problems or advance business goals.
Demonstrating resilience and creativity to gain commitments over challenging sales cycles.
Strong Problem-solving skills
Financial and Strategic acumen
Experience and temperament working in high-pressure, fast-paced environments.
Conversational style and ability to ask relevant questions (Solution Selling).
Strong history of successful consultative, relationship-based selling.
Strong PowerPoint presentation skills, including visualization abilities.
Location
Primary Location City/State: Homebased - Conway, Arkansas
Additional Locations (if applicable):
Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person\'s race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Notice
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here. For information about this role under state or local equal pay or pay transparency laws, please contact
Please note: This position may be remote depending on location and company policies. For questions, please contact the recruiter listed on the job posting.
We are leaders in helping brands achieve the number one mantra for every business – know your customer. For fifty years, we’ve helped marketers deal with a fast-changing future of growing channels, data and technology. By understanding the customer, marketers can communicate with relevance everywhere and drive better customer experiences that build a better brand and, in turn, better business.
At Acxiom, our values begin with our associates, who are the single most important driver of our success. We’re looking to hire people who share our core values: collaboration, excellence, innovation, a focus on outcomes, and being empowered to make and own decisions that benefit our clients and our company. Our values represent our brand promise – to our clients and to our associates – and define our company culture.
If you are interested in applying for employment with Acxiom and need special assistance or an accommodation to apply for a posted position, contact our recruiting department at .
We highly recommend you create an account to monitor your resume submissions. Click on the Sign In link above to create an account or sign up at the end of your application.
Other information: About Us, Careers Page, Follow Us on Twitter, Find Us on Facebook, LinkedIn.
#J-18808-Ljbffr