Overview
Join to apply for the Associate Solutions Engineer, SMB role at Atlassian .
Working at Atlassian: Atlassians can choose where they work – in an office, from home, or a combination of the two. Interviews and onboarding are conducted virtually as part of being a distributed-first company.
Responsibilities
- Join Atlassian’s Solutions Engineering Team to partner with direct sales, partners and larger account teams on SMB Accounts, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory.
- Participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be.
- Probe for and identify additional opportunities for cross-product/solution expansion.
- Investigate, discover, and assess client pain points.
- Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working.
- Have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams.
- Lead compelling value-based demonstrations, both standard and customized, across multiple stakeholder needs—from deep individual product demos to selling the large vision of the whole portfolio.
- Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in that Atlassian is the right decision.
- Proactively forge strong partnerships with aligned SMB sellers, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together.
- Understand, track and document product feedback and competitive intelligence from customers and advocate for development internally by sharing with product management.
- Continuously learn and refine pre-sales, product, solution and platform offering knowledge, sales processes, and Atlassian products progress.
Qualifications
- 3+ years of experience interacting with SMB customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and agility to get the job done.
- Business proficiency in English.
- Creative problem solver who can translate complex business problems into solutions and collaborate with prospects, partners, and the Atlassian sales team to deliver value-based solutions.
- Comfortable in both business and technical contexts, engaging with executives or technical audiences.
- Willingness to learn, grow, give and receive feedback, tolerate failure, enjoy winning, and be passionate about customer and Atlassian success.
- Customer-centric mindset with a proven track record in building executive relationships and rallying internal teams to meet customer needs.
Compensation
At Atlassian, we design equitable, explainable, and competitive compensation programs. The baseline is higher than the typical market range, with most candidates hired near the baseline. Base pay within the range is determined by skills, expertise, or experience. In the United States, there are three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are listed in our pay zones. This role may also be eligible for benefits, bonuses, commissions, and equity. Please visit go.atlassian.com/payzones for more information on included locations. Confirm your zone with your recruiter.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and your local community. Our offerings include health and wellbeing resources, paid volunteer days, and more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we’re motivated by a common goal: to unleash the potential of every team. Our software helps teams worldwide, and our solutions are designed for all types of work. We believe in embracing diverse perspectives and never discriminating based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All information will be kept confidential according to EEO guidelines. We can support accommodations during recruitment upon request. To learn more about our culture and hiring process, visit go.atlassian.com/crh.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Engineering and Information Technology
Industries
- Software Development