Ross Stores, Inc.
Overview
Area Supervisor role at Ross Stores, Inc. The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. Essential Functions
Maintaining Safe & Secure Environments
Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control, Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service
Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand
Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising
Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (e.g., signs, supplies, special deliveries). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in the assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention
Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. Demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "code" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision & Operations
Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and presence at the Front End, managing the line to expedite Customer wait times. Trains and coaches Associates on cash registers, shortage control policies and other Front End procedures. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End and related displays. Fitting Rooms
Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance; all merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager
Ensures cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to policies and procedures relating to refunds, associate purchases, securing tills and cash in safe, and other cash handling rules. Responsible for payroll administration including daily punch edits, scheduling compliance, and payroll reporting as needed. Other duties as assigned by Store Manager. Competencies
Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution Qualifications and Special Skills Required
Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. Physical Requirements / ADA
Ability to use all store equipment, stand/walk for long periods, and move around the store. Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other supplies. Supervisory Responsibilities
Retail Associates Stockroom Leads (where applicable) Disclaimer
This job description is a summary of the primary duties and responsibilities and is not intended to be comprehensive. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer and complies with applicable laws prohibiting discrimination.
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Area Supervisor role at Ross Stores, Inc. The Area Supervisor is a member of the Store Leadership who is responsible for a specific, assigned area of the Store as well as the general operations and supervision of the Store when functioning as the Manager on Duty. Area Supervisors are responsible for opening and closing the Store, supervising Associates, and maintaining a friendly, easy to shop environment. They ensure proper merchandise presentation, and maintain a clean work area at all times. Area Supervisors are also responsible for executing and supervising Company operational processes as needed. Essential Functions
Maintaining Safe & Secure Environments
Understands that safety is the number one priority and practices safe behaviors in everything they do. Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone. Immediately corrects or reports any unsafe conditions or practices to Store Leadership. Responsible for security of building including entrance/exit control, Electronic Article Surveillance (EAS) devices daily function check, Cash Office security, armored carrier pick-ups and register area. Removes clutter and ensures safe, clear egress to emergency exits. Responsible for Customer safety including accident prevention, accident reporting and emergency procedures. Tests all fire alarm systems as scheduled. Responds to after-hours alarms when requested. Customer Service
Treats all Customers, Associates, and other leaders with respect. Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs. Personal and Store Brand
Represents and supports the Company brand at all times. Maintains a professional appearance, in accordance with Company Dress Code. Ensures all Associates adhere to the Company Dress Code at all times. Keeps all areas of the Store clean, well-maintained, and merchandised to standard. Responsible for daily trash removal. General Merchandising
Ensures recovery, sizing and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice. Responsible for receiving merchandise when needed. Processes all merchandise with a sense of urgency. Responsible for receipt of all non-merchandise inbound deliveries (e.g., signs, supplies, special deliveries). Responsible for cleanliness and organization of all Stockrooms. Helps deliver and place merchandise on sales floor when all merchandise is processed. Responsible for ensuring any back-stock is secured and processed to Company policy. Responsible for merchandising of department including the back stock. Responsible for the reduction of loss due to damage. Ensures compliance to the monthly presentation guidelines in the assigned area. Responsible for floor moves and signing including promotional signing as needed. Responsible for re-wraps as needed. Loss Prevention
Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention which includes maintaining a large Customer service presence on the sales floor, Customer and Associate engagement and heightened Loss Prevention awareness. Demonstrates integrity and honesty in all interactions with Associates and Customers. Safeguards confidential information, cash and credit card information and merchandise. Ensures Public View Monitor (PVM) system is maintained properly. Conducts "code" package inspections. Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working. Front End Supervision & Operations
Executes all Company Best Practices and maximizes productivity by minimizing steps and extra touches when working. Ensures Associates are executing to Company standards at the Front End. Maintains pace, energy and presence at the Front End, managing the line to expedite Customer wait times. Trains and coaches Associates on cash registers, shortage control policies and other Front End procedures. Controls Retail Associates' break schedule for backups, lunches and breaks. Ensures all equipment is working properly. Maintains proper supplies and recovery for the Front End area. Ensures go backs are expedited, properly scanned, security tagged and ticketed. Teaches all Associates the "Scan and Bag" best practice. Ensures salability of merchandise on the Front End and related displays. Fitting Rooms
Responsible for the maintenance and cleanliness of the Fitting Rooms. Ensures all Fitting Room garment tags are audited and accounted for to Company policy. Ensures go-back compliance; all merchandise returned to the sales floor must be ticketed, scanned, nubbed and security tagged as needed. Administrative Duties as Assigned by Store Manager
Ensures cash pulls and bank deposits are conducted to Company policy. Responsible for Front End control when needed. Understands and adheres to policies and procedures relating to refunds, associate purchases, securing tills and cash in safe, and other cash handling rules. Responsible for payroll administration including daily punch edits, scheduling compliance, and payroll reporting as needed. Other duties as assigned by Store Manager. Competencies
Manages Work Processes Business Acumen Plans, Aligns & Prioritizes Builds Talent Collaborates Leading by Example Communicates Effectively Ensures Accountability & Execution Qualifications and Special Skills Required
Excellent verbal communication skills. Fluency in English. Prior Customer Service and supervisory experience preferred. Familiarity with point-of-sale equipment and applications. Ability to perform basic mathematical calculations commonly used in retail environments. Ability to work evenings and weekends. Physical Requirements / ADA
Ability to use all store equipment, stand/walk for long periods, and move around the store. Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop. Ability to occasionally push, pull and lift more than 25 lbs. Ability to use janitorial equipment, rolling racks, ladders and other supplies. Supervisory Responsibilities
Retail Associates Stockroom Leads (where applicable) Disclaimer
This job description is a summary of the primary duties and responsibilities and is not intended to be comprehensive. Contents are subject to change at management's discretion. Ross is an equal employment opportunity employer and complies with applicable laws prohibiting discrimination.
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