TEORE, LLC
About Metrc
Metrc is the leading SaaS provider in the highly regulated cannabis industry, delivering innovative solutions adopted by most U.S. jurisdictions. Our mission is to empower our Licenseesstate regulators and cannabis businesseswith reliable, compliant, and intuitive technology solutions, including our flagship Metrc suite of web and mobile apps and data products (dashboards, reports, and analytics tools). We are seeking a Senior Instructional Designer to lead the creation of high-quality instructional courses and videos for our Licensees, managing the end-to-end instructional design process to ensure effective, engaging, and compliant training that drives user success. About The Role
As a Senior Instructional Designer within the Training team, you will own the design, development, and management of instructional courses and videos for Metrcs Licensees, enabling them to effectively use our web and mobile apps and data products in a highly regulated environment. Reporting to the Director of Training, you will manage the entire instructional design process, from needs analysis to content delivery, while collaborating with cross-functional teams (Product, Customer Success, Sales) to ensure training aligns with product functionality and regulatory requirements. This role is ideal for a seasoned instructional design professional with a proven track record in creating impactful training content for SaaS platforms, ready to lead and deliver in a fast-paced, compliance-driven setting. Key Responsibilities
Instructional Design Strategy: Define and execute a comprehensive instructional design strategy for Metrcs Licensees, ensuring training content aligns with product features, user needs, and cannabis industry regulations. Needs Assessments: Conduct needs assessments with Licensees (state regulators, cannabis businesses) and internal stakeholders (Product, Customer Success) to identify training gaps and objectives. Content Development and Delivery: Develop scalable, modular training programs, including e-learning courses, videos, and documentation, to support diverse user roles and learning preferences. End-to-End Process Management: Oversee the entire instructional design process, from analysis and design to development, implementation, and evaluation (e.g., ADDIE or SAM models). Standards and Compliance: Establish and maintain standards for training content, ensuring consistency, regulatory compliance, and alignment with Metrcs brand and product updates. Evaluation and Improvement: Evaluate training effectiveness using metrics (e.g., learner feedback, completion rates, performance outcomes) to drive continuous improvement. Cross-Functional Collaboration: Partner with Product Managers and the Training team to ensure training content reflects the latest features of the Metrc web and mobile apps and data products; collaborate with Customer Success and Sales to align training programs with Licensee onboarding and adoption goals; work with compliance teams to ensure all training materials meet cannabis industry regulations, including data privacy and auditability standards. Stakeholder Engagement: Present training strategies and outcomes to internal stakeholders and Licensees, securing buy-in and ensuring alignment with business and user needs; communicate complex technical and regulatory concepts in clear, user-friendly training content for diverse Licensee audiences across U.S. jurisdictions. Qualifications
Experience in the cannabis industry or other highly regulated sectors, with knowledge of compliance-driven training design. Familiarity with designing training for complex workflows, such as regulatory reporting or SaaS platform usage, in web and mobile environments. Background in localization of training content for diverse user bases across multiple jurisdictions. Certifications such as CPLP, Articulate 360 Certification, or equivalent is preferred. Interest in emerging technologies like AI-driven training or interactive learning solutions. Education
Bachelors degree in Instructional Design, Education, Educational Technology, or a related field; Masters degree preferred. Travel
This position will require frequent travel, approximately 15% of work time, to engage with Licensees and support training initiatives. Physical Demands and Work Environment
Frequently required to sit, talk or hear, and use visual acuity to operate equipment, read technical information, and use a keyboard and mouse. Why Join Us?
Be a key leader in a high-growth SaaS company transforming the cannabis industry. Shape engaging, compliant, and impactful training content that empowers Licensees to succeed with Metrcs web, mobile, and data products. Work in a collaborative, innovative environment with direct access to the Director of Training and Senior Leadership. Competitive salary, benefits, and opportunities for professional growth.
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Metrc is the leading SaaS provider in the highly regulated cannabis industry, delivering innovative solutions adopted by most U.S. jurisdictions. Our mission is to empower our Licenseesstate regulators and cannabis businesseswith reliable, compliant, and intuitive technology solutions, including our flagship Metrc suite of web and mobile apps and data products (dashboards, reports, and analytics tools). We are seeking a Senior Instructional Designer to lead the creation of high-quality instructional courses and videos for our Licensees, managing the end-to-end instructional design process to ensure effective, engaging, and compliant training that drives user success. About The Role
As a Senior Instructional Designer within the Training team, you will own the design, development, and management of instructional courses and videos for Metrcs Licensees, enabling them to effectively use our web and mobile apps and data products in a highly regulated environment. Reporting to the Director of Training, you will manage the entire instructional design process, from needs analysis to content delivery, while collaborating with cross-functional teams (Product, Customer Success, Sales) to ensure training aligns with product functionality and regulatory requirements. This role is ideal for a seasoned instructional design professional with a proven track record in creating impactful training content for SaaS platforms, ready to lead and deliver in a fast-paced, compliance-driven setting. Key Responsibilities
Instructional Design Strategy: Define and execute a comprehensive instructional design strategy for Metrcs Licensees, ensuring training content aligns with product features, user needs, and cannabis industry regulations. Needs Assessments: Conduct needs assessments with Licensees (state regulators, cannabis businesses) and internal stakeholders (Product, Customer Success) to identify training gaps and objectives. Content Development and Delivery: Develop scalable, modular training programs, including e-learning courses, videos, and documentation, to support diverse user roles and learning preferences. End-to-End Process Management: Oversee the entire instructional design process, from analysis and design to development, implementation, and evaluation (e.g., ADDIE or SAM models). Standards and Compliance: Establish and maintain standards for training content, ensuring consistency, regulatory compliance, and alignment with Metrcs brand and product updates. Evaluation and Improvement: Evaluate training effectiveness using metrics (e.g., learner feedback, completion rates, performance outcomes) to drive continuous improvement. Cross-Functional Collaboration: Partner with Product Managers and the Training team to ensure training content reflects the latest features of the Metrc web and mobile apps and data products; collaborate with Customer Success and Sales to align training programs with Licensee onboarding and adoption goals; work with compliance teams to ensure all training materials meet cannabis industry regulations, including data privacy and auditability standards. Stakeholder Engagement: Present training strategies and outcomes to internal stakeholders and Licensees, securing buy-in and ensuring alignment with business and user needs; communicate complex technical and regulatory concepts in clear, user-friendly training content for diverse Licensee audiences across U.S. jurisdictions. Qualifications
Experience in the cannabis industry or other highly regulated sectors, with knowledge of compliance-driven training design. Familiarity with designing training for complex workflows, such as regulatory reporting or SaaS platform usage, in web and mobile environments. Background in localization of training content for diverse user bases across multiple jurisdictions. Certifications such as CPLP, Articulate 360 Certification, or equivalent is preferred. Interest in emerging technologies like AI-driven training or interactive learning solutions. Education
Bachelors degree in Instructional Design, Education, Educational Technology, or a related field; Masters degree preferred. Travel
This position will require frequent travel, approximately 15% of work time, to engage with Licensees and support training initiatives. Physical Demands and Work Environment
Frequently required to sit, talk or hear, and use visual acuity to operate equipment, read technical information, and use a keyboard and mouse. Why Join Us?
Be a key leader in a high-growth SaaS company transforming the cannabis industry. Shape engaging, compliant, and impactful training content that empowers Licensees to succeed with Metrcs web, mobile, and data products. Work in a collaborative, innovative environment with direct access to the Director of Training and Senior Leadership. Competitive salary, benefits, and opportunities for professional growth.
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