Jobs via Dice
Technical Business Analyst - Salesforce/ EDI
Jobs via Dice, Santa Clara, California, us, 95053
Overview
Technical Business Analyst - Salesforce/ EDI. Our client, DynPro Inc., is seeking a Technical Business Analyst for automating partner RMA (returns) end-to-end. RMAs are created in Salesforce Service Cloud and flow via middleware (MuleSoft) to downstream systems (SAP). The role requires working directly with highly technical client customers, speaking architecture and APIs, and producing crisp specs for the development/integration teams. Responsibilities
Lead discovery and write BRD/FSD/user stories for RMA and support processes (cases, entitlements, assets/serials, contracts). Define and own API contracts for RMA creation/updates in Salesforce (request/response schemas, error codes, auth), partnering with MuleSoft and SAP integration teams. Translate business flows into sequence diagrams, data mappings, and acceptance criteria; manage gaps and change requests. Collaborate with the Integration (MuleSoft/CPI) team on EDI-driven flows (e.g., RMA/returns related transactions) and exception handling. Validate designs hands-on in Salesforce sandboxes (query with SOQL, sanity-check data models, configure non-code artifacts when appropriate). Prepare and run SIT/UAT: test scripts, data, defect triage; support cutover and hyper care. Work directly with external technical partners/customers; handle terminology and deep-dive questions confidently. Produce clear runbooks for partner onboarding (API keys/OAuth2, payloads, callbacks, retries). Must-have Qualifications
8+ years as a Business Systems Analyst with Salesforce; 4+ years focused on Service Cloud. Strong API literacy (REST/OAuth2); able to define payloads and non-functional requirements; fluency with Postman/Swagger/RAML. Hands-on collaboration with MuleSoft (or similar iPaaS) on EDI-triggered integrations; understands upstream/downstream impacts. Comfortable engaging architect-level stakeholders and external technical teams; excellent documentation and communication skills. Solid data mapping skills and working knowledge of integration error handling, retries, idempotency, and monitoring. Nice to have
Exposure to SAP OTC/SD returns concepts and IDoc/X12 touchpoints (to collaborate with SAP OTC BSA). Knowledge of CPI/PI/PO, reverse logistics, and partner portals. Agile delivery (Jira/Confluence), experience in large global, enterprise environments. Seniority level
Mid-Senior level Employment type
Full-time Job function
Analyst Industries
Professional Training and Coaching
#J-18808-Ljbffr
Technical Business Analyst - Salesforce/ EDI. Our client, DynPro Inc., is seeking a Technical Business Analyst for automating partner RMA (returns) end-to-end. RMAs are created in Salesforce Service Cloud and flow via middleware (MuleSoft) to downstream systems (SAP). The role requires working directly with highly technical client customers, speaking architecture and APIs, and producing crisp specs for the development/integration teams. Responsibilities
Lead discovery and write BRD/FSD/user stories for RMA and support processes (cases, entitlements, assets/serials, contracts). Define and own API contracts for RMA creation/updates in Salesforce (request/response schemas, error codes, auth), partnering with MuleSoft and SAP integration teams. Translate business flows into sequence diagrams, data mappings, and acceptance criteria; manage gaps and change requests. Collaborate with the Integration (MuleSoft/CPI) team on EDI-driven flows (e.g., RMA/returns related transactions) and exception handling. Validate designs hands-on in Salesforce sandboxes (query with SOQL, sanity-check data models, configure non-code artifacts when appropriate). Prepare and run SIT/UAT: test scripts, data, defect triage; support cutover and hyper care. Work directly with external technical partners/customers; handle terminology and deep-dive questions confidently. Produce clear runbooks for partner onboarding (API keys/OAuth2, payloads, callbacks, retries). Must-have Qualifications
8+ years as a Business Systems Analyst with Salesforce; 4+ years focused on Service Cloud. Strong API literacy (REST/OAuth2); able to define payloads and non-functional requirements; fluency with Postman/Swagger/RAML. Hands-on collaboration with MuleSoft (or similar iPaaS) on EDI-triggered integrations; understands upstream/downstream impacts. Comfortable engaging architect-level stakeholders and external technical teams; excellent documentation and communication skills. Solid data mapping skills and working knowledge of integration error handling, retries, idempotency, and monitoring. Nice to have
Exposure to SAP OTC/SD returns concepts and IDoc/X12 touchpoints (to collaborate with SAP OTC BSA). Knowledge of CPI/PI/PO, reverse logistics, and partner portals. Agile delivery (Jira/Confluence), experience in large global, enterprise environments. Seniority level
Mid-Senior level Employment type
Full-time Job function
Analyst Industries
Professional Training and Coaching
#J-18808-Ljbffr