Hannaford Supermarkets
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PT Customer Service Leader
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Hannaford Supermarkets 1 day ago Be among the first 25 applicants Overview
Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine, in 1883. Hannaford seeks out farmers and producers to join our Local program, celebrating local foods, farmland preservation, local traditions and local jobs. The company was among the first major U.S. grocers to document sustainable seafood procurement. Duties And Responsibilities
Observe and follow all company policies and established procedures. Maintain a neat, well-groomed personal appearance and follow the company personal appearance policy. Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets. Assist in special projects and perform other functions as assigned by supervision. Support and comply with all company safety standards. Communicate needed equipment repairs or maintenance. Keep work area free from debris and safety hazards. Observe security standards by staying alert and reporting abnormal behavior to the manager or security. Secure front-end change drawer when unattended; protect company assets at all times. Maintain general housekeeping and sanitation standards in compliance with store policy and health regulations. Frequently perform cashier and/or bagging functions. Frequently perform service desk/kiosk and, if trained, bookkeeper functions. Perform all other duties as assigned. Qualifications
Effective communication and customer service skills. Must meet minimum age requirements (18 years of age). Demonstrated ability to learn multiple tasks and technical requirements of the job. Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk. Prerequisite Training
Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets. Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet. Physical Requirements
Perform repetitive hand and arm motions while standing/walking most of the shift. Bend and lift up to 15 pounds continuously, 25 pounds frequently, and 50 pounds occasionally. Push or pull up to 75 pounds on occasion. Work in and out of inclement weather when necessary. Gather up to five shopping carts and push them to designated areas. Handle various substances associated with cleaning materials, packaging materials, produce, and cleaners. Have sufficient visual acuity to check identification cards, checks, invoices and other documents. Preferred Requirements
Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously. Maintain effective work schedules for front-end & service desk/kiosk associates to meet traffic and minimize inconvenience. Handle cash pickups and change orders as requested and log as required. Verify customer IDs and store policies for checks, tobacco, and alcoholic beverages. Provide customers and associates with hassle-free refunds within applicable guarantees. Supervise the duties of front-end and service desk/kiosk associates as assigned by the Manager of Customer Service. Treat all associates with fairness, dignity, and respect; provide recognition and constructive counseling when necessary. Must be able to meet the physical requirements of the position, with or without reasonable accommodations. Salary
Salary range is between $17.35 - $24.75 Hrly Equal Opportunity
Hannaford provides equal opportunity in employment to all associates and applicants without regard to race, religion, color, sex (including pregnancy and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law. Seniorities and Employment Type
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Retail and Retail Groceries
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PT Customer Service Leader
role at
Hannaford Supermarkets 1 day ago Be among the first 25 applicants Overview
Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine, in 1883. Hannaford seeks out farmers and producers to join our Local program, celebrating local foods, farmland preservation, local traditions and local jobs. The company was among the first major U.S. grocers to document sustainable seafood procurement. Duties And Responsibilities
Observe and follow all company policies and established procedures. Maintain a neat, well-groomed personal appearance and follow the company personal appearance policy. Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets. Assist in special projects and perform other functions as assigned by supervision. Support and comply with all company safety standards. Communicate needed equipment repairs or maintenance. Keep work area free from debris and safety hazards. Observe security standards by staying alert and reporting abnormal behavior to the manager or security. Secure front-end change drawer when unattended; protect company assets at all times. Maintain general housekeeping and sanitation standards in compliance with store policy and health regulations. Frequently perform cashier and/or bagging functions. Frequently perform service desk/kiosk and, if trained, bookkeeper functions. Perform all other duties as assigned. Qualifications
Effective communication and customer service skills. Must meet minimum age requirements (18 years of age). Demonstrated ability to learn multiple tasks and technical requirements of the job. Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk. Prerequisite Training
Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets. Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet. Physical Requirements
Perform repetitive hand and arm motions while standing/walking most of the shift. Bend and lift up to 15 pounds continuously, 25 pounds frequently, and 50 pounds occasionally. Push or pull up to 75 pounds on occasion. Work in and out of inclement weather when necessary. Gather up to five shopping carts and push them to designated areas. Handle various substances associated with cleaning materials, packaging materials, produce, and cleaners. Have sufficient visual acuity to check identification cards, checks, invoices and other documents. Preferred Requirements
Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously. Maintain effective work schedules for front-end & service desk/kiosk associates to meet traffic and minimize inconvenience. Handle cash pickups and change orders as requested and log as required. Verify customer IDs and store policies for checks, tobacco, and alcoholic beverages. Provide customers and associates with hassle-free refunds within applicable guarantees. Supervise the duties of front-end and service desk/kiosk associates as assigned by the Manager of Customer Service. Treat all associates with fairness, dignity, and respect; provide recognition and constructive counseling when necessary. Must be able to meet the physical requirements of the position, with or without reasonable accommodations. Salary
Salary range is between $17.35 - $24.75 Hrly Equal Opportunity
Hannaford provides equal opportunity in employment to all associates and applicants without regard to race, religion, color, sex (including pregnancy and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law. Seniorities and Employment Type
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Retail and Retail Groceries
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