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HealthRIGHT 360

ICC - Access Coordinator

HealthRIGHT 360, San Francisco, California, United States, 94199

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Overview HealthRIGHT 360 gives hope, builds health, and changes lives for people in need by providing comprehensive, integrated, compassionate care that includes primary medical care, mental health services, and substance use disorder treatment. The Integrated Care Center Clinic is a federally qualified health center that provides primary care, behavioral health, addiction treatment, psychiatry, dental care, and more. We provide care to those most in need, including those who are experiencing homelessness, mental illness, substance use, and chronic medical conditions. We offer team-based care in an integrated setting. We are looking for a mission-driven, service leader who works well in a team, has experience with managing and supporting staff, champions quality improvement, leads change, and is excited to innovate. Benefits And Perks HR360 offers a robust benefits package, including PTO, 15 paid holidays, commuter benefits, retirement plans, and more! Employees qualify for public loan forgiveness programs Training and professional development opportunities Work with mission-driven, compassionate colleagues and make a difference every day in the work that you do. Position

Access Coordinators assists the agency with day-to-day functions, which includes a rotation of front desk intake/registration, scheduling, training of interns & volunteers, and work as a call receptionist for our administrative & clinic departments.

Any additional information you require for this job can be found in the below text Make sure to read thoroughly, then apply. Key Responsibilities

Clinic Intake Responsibilities

Schedules medical clinic appointments and directs calls throughout the agency.

Assists with enrolling patients into HSF (Healthy San Francisco) program.

Makes follow-up calls for providers; calls to confirm “next day’s appointments”.

Greets and provides customer service to patients, guests, clients, and vendors.

Communicates clearly on the phone and accurately takes and delivers messages.

Works at other locations when needed.

Documentation Responsibilities

Performs general administrative tasks such as filing, organizing, data entry and billing.

Assists in maintaining computerized appointment system (Mysis) or other assigned system.

Processes patient/client data entry for company various electronic systems in accordance with guidelines established by HealthRIGHT 360 to satisfy internal and external evaluating requirements.

Administrative Responsibilities

Manages receipt and routing of agency mail (incoming and outgoing).

Assists and directs callers and visitors to appropriate employees and departments.

Ability to operate a single or multiple position telephone switchboard. Works in a team-oriented environment.

Orientation, training, and supervision of volunteers on certain front desk responsibilities may be assigned.

And perform other duties as assigned.

Qualifications Education, Certification, and Experience

High school diploma or equivalent.

Prior experience in front desk reception, administrative and/or customer service.

Experience working with staff and volunteers.

Preferably 2 years’ experience working in a medical front office setting, preferably in a community clinic with medical experience.

Preferably MISYS and One-E-App experience (CAA Certified).

CPR certification and First Aid certification.

Knowledge

Knowledge of HIPAA regulations.

Working knowledge of computerized medical scheduling and billing systems.

Familiarity with other community agencies in the Bay Area to make appropriate referrals preferred.

Understanding of harm reduction philosophy and ability to provide non-judgmental, client-centered services preferred.

Covid-19 vaccine and booster is required for this position. Exemptions are not accepted.

We will consider for employment qualified applicants with arrest and conviction records.

Job Details

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Industry: Hospitals and Health Care

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