Deel
Senior Customer Success Manager, SMB | EMEA
Deel, San Francisco, California, United States, 94199
Overview Who we are is what we do. Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We are creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and recognition on Y Combinator’s top companies list, while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Capterra, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you’ll tackle complex challenges that impact millions of people’s working lives. With our momentum—backed by a $12 billion valuation and $1B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise as a leader in transforming global work. Summary You’ll be the face and voice of Deel for our clients both internally and externally. In this dynamic role, you’ll build genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. You will also advocate for clients internally at Deel to champion new products and capabilities that facilitate expansion of each client’s business with Deel. You are a passionate business builder who thrives on solving complex, ambiguous problems and delivering impact. You are comfortable getting hands dirty to deliver projects, and you are a talented generalist who uses data for insights and can project-manage cross-functionally with multiple stakeholders. You thrive in a collaborative, high-performance team and value working with great people. Responsibilities
Accounts: The Senior CSM focuses on a smaller number of high-value strategic accounts; develops and executes comprehensive account strategies for long-term success. Risk: Proactively identify risks and coordinate with internal stakeholders to address customer issues in a timely manner to optimize sentiment. Relationships: Build relationships with senior stakeholders; understand the customer’s business and outcomes, and establish a success plan to maximize the partnership. Host regular business reviews to review the partnership. Product: Represent the customer by collecting product and operational feedback; prioritize requirements based on risk, urgency, and revenue impact, and coordinate delivery with internal stakeholders while setting expectations with the customer. Experience: Provide a high-quality day-to-day experience for customers and ensure timely responses to requests. Adoption: Drive adoption of platform features to improve customer experience and retention. Qualifications
Minimum 6+ years of relevant work experience, including client-facing roles. Experience in at least one: fast-growth startup, top-tier management consulting, investment banking, or private equity. Strong relationship builder who stays calm under pressure and celebrates partners’ successes. Quantitatively inclined and data-savvy; ability to draw quick, insightful conclusions from complex data sets and translate them into actionable recommendations. Reliable self-starter with a growth mindset; comfortable in fast-paced environments with high responsibility. Proven track record of achievement and impact in prior roles. Strong analytical foundation with ability to manipulate and synthesize data. Curious by nature and motivated to make an impact. Total Rewards We offer fair and competitive pay with scalable benefits, rewards, and perks. Our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy
Stock grant opportunities dependent on role, employment status, and location Additional perks and benefits based on employment status and country Remote work flexibility, including optional WeWork access Deel is an equal-opportunity employer that values diversity and encourages applications from suitably qualified candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other legally protected characteristics. We will communicate with job applicants using Deel-specific emails (e.g., @deel.com) and other acquired company emails. You can view the latest job listings on our careers page. Deel is committed to equal opportunity and inclusive workplace practices. We will provide accommodations on request during recruitment; please inform our Talent Acquisition Team at recruiting@deel.com of your accommodation needs. We use Covey as part of our hiring and/or promotional processes. Some Covey features may qualify as Automated Employment Decision Tools under applicable regulations. For NYC roles, Covey usage complies with NYC Local Law 144. We began using Covey Scout for Inbound on March 30, 2025. For more information about our data protection practices, please visit our Privacy Policy, and view the independent bias audit report on Covey here: https://getcovey.com/nyc-local-law-144
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A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible. Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We are creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024 alone, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are. Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and recognition on Y Combinator’s top companies list, while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Capterra, Apple and Google. Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you’ll tackle complex challenges that impact millions of people’s working lives. With our momentum—backed by a $12 billion valuation and $1B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise as a leader in transforming global work. Summary You’ll be the face and voice of Deel for our clients both internally and externally. In this dynamic role, you’ll build genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. You will also advocate for clients internally at Deel to champion new products and capabilities that facilitate expansion of each client’s business with Deel. You are a passionate business builder who thrives on solving complex, ambiguous problems and delivering impact. You are comfortable getting hands dirty to deliver projects, and you are a talented generalist who uses data for insights and can project-manage cross-functionally with multiple stakeholders. You thrive in a collaborative, high-performance team and value working with great people. Responsibilities
Accounts: The Senior CSM focuses on a smaller number of high-value strategic accounts; develops and executes comprehensive account strategies for long-term success. Risk: Proactively identify risks and coordinate with internal stakeholders to address customer issues in a timely manner to optimize sentiment. Relationships: Build relationships with senior stakeholders; understand the customer’s business and outcomes, and establish a success plan to maximize the partnership. Host regular business reviews to review the partnership. Product: Represent the customer by collecting product and operational feedback; prioritize requirements based on risk, urgency, and revenue impact, and coordinate delivery with internal stakeholders while setting expectations with the customer. Experience: Provide a high-quality day-to-day experience for customers and ensure timely responses to requests. Adoption: Drive adoption of platform features to improve customer experience and retention. Qualifications
Minimum 6+ years of relevant work experience, including client-facing roles. Experience in at least one: fast-growth startup, top-tier management consulting, investment banking, or private equity. Strong relationship builder who stays calm under pressure and celebrates partners’ successes. Quantitatively inclined and data-savvy; ability to draw quick, insightful conclusions from complex data sets and translate them into actionable recommendations. Reliable self-starter with a growth mindset; comfortable in fast-paced environments with high responsibility. Proven track record of achievement and impact in prior roles. Strong analytical foundation with ability to manipulate and synthesize data. Curious by nature and motivated to make an impact. Total Rewards We offer fair and competitive pay with scalable benefits, rewards, and perks. Our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy
Stock grant opportunities dependent on role, employment status, and location Additional perks and benefits based on employment status and country Remote work flexibility, including optional WeWork access Deel is an equal-opportunity employer that values diversity and encourages applications from suitably qualified candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other legally protected characteristics. We will communicate with job applicants using Deel-specific emails (e.g., @deel.com) and other acquired company emails. You can view the latest job listings on our careers page. Deel is committed to equal opportunity and inclusive workplace practices. We will provide accommodations on request during recruitment; please inform our Talent Acquisition Team at recruiting@deel.com of your accommodation needs. We use Covey as part of our hiring and/or promotional processes. Some Covey features may qualify as Automated Employment Decision Tools under applicable regulations. For NYC roles, Covey usage complies with NYC Local Law 144. We began using Covey Scout for Inbound on March 30, 2025. For more information about our data protection practices, please visit our Privacy Policy, and view the independent bias audit report on Covey here: https://getcovey.com/nyc-local-law-144
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