PowerPlan, Inc.
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Senior Support Analyst
role at
PowerPlan, Inc. We are looking for a Support Analyst who will work with our internal Customer Success Managers to understand clients\' business objectives, priorities, challenges and processes to develop solution recommendations. You will play a critical role in researching problems and delivering results for initiatives vital to the success of our customers and the growth of our recurring revenue streams. We are seeking a roll-up-the-sleeves, customer-focused, creative problem solver who can deliver value to our clients. The role requires strong collaboration, an inquisitive spirit, the ability to manage ambiguity and changing priorities, attention to detail, and a disciplined, timely approach to work. The pace is faster-than-average with a focus on detailed, specialized work and a task-oriented environment.
Key Responsibilities
Complete PowerPlan’s Implementation Challenge within the first 2 months as part of on-boarding to understand our financial systems software implementation, data model, and data flows; this forms the basis for functional and technical knowledge for the role. Complete PowerPlan’s SQL Assessment within the first 2 months to develop SQL skills and understand PowerPlan’s underlying data model; use SQL to research large data sets to identify problems and develop solutions. Develop and unit test solutions for Premier Service’s customers with limited direction, translating business requirements into technical solutions using SQL, PL/SQL, and PowerBuilder; typical solution takes 8–12 hours to complete and may include integration programs, reports, automated procedures, or data conversion. Manage tasks to internal and Premier Services customer deadlines; communicate status clearly to customers and Customer Success Managers and prioritize work to meet deadlines. Data Load & Processing: process accounting data into the PowerTax system up to six times per year per Premier Services customer and no more than twice per quarter; identify and resolve anomalies. Maintain Customer Application Configuration: review and maintain integration point configuration up to once per quarter per Premier Services customer; develop streamlined solutions for mass configuration changes as needed. Financial Systems Reconciliation: perform reconciliations to validate financial results relied upon by CFOs for auditable financials. Resolve Product break-fix support inquiries: diagnose urgency, determine best solution, and provide functional and technical problem solving during peak times (e.g., quarter end, year end). Requirements
Bachelors in Computer Science, Information Technology, Engineering, or related field (Tax, Accounting) Excellent written and verbal communication skills Ability to analyze complex processes and identify root causes methodically Ability to collaborate and work as part of a team Ability to quickly establish oneself as a trusted advisor to PowerPlan’s customers Understanding of system and network architecture, platforms, system access, database design, SQL queries, and network protocols Demonstrated ability to solve complex problems and strong technical skills Skilled in MS Office Suite Must be authorized to work in the US Preferred
Hands-on experience with capital projects, capital budgets and fixed asset accounting, or business tax software Experience with ERP, EAM, CRM and Maximo Experience delivering enterprise software applications/solutions (ERP, EAM) such as SAP, Oracle, PeopleSoft Experience using and/or implementing PowerPlan PowerPlan is an EOE Applicant Privacy Notice Note: This is a hybrid role that involves a combination of onsite work from our corporate office as well as work from home. Onsite may be required for scheduled office days, team meetings, client meetings, or events. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Software Development
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Senior Support Analyst
role at
PowerPlan, Inc. We are looking for a Support Analyst who will work with our internal Customer Success Managers to understand clients\' business objectives, priorities, challenges and processes to develop solution recommendations. You will play a critical role in researching problems and delivering results for initiatives vital to the success of our customers and the growth of our recurring revenue streams. We are seeking a roll-up-the-sleeves, customer-focused, creative problem solver who can deliver value to our clients. The role requires strong collaboration, an inquisitive spirit, the ability to manage ambiguity and changing priorities, attention to detail, and a disciplined, timely approach to work. The pace is faster-than-average with a focus on detailed, specialized work and a task-oriented environment.
Key Responsibilities
Complete PowerPlan’s Implementation Challenge within the first 2 months as part of on-boarding to understand our financial systems software implementation, data model, and data flows; this forms the basis for functional and technical knowledge for the role. Complete PowerPlan’s SQL Assessment within the first 2 months to develop SQL skills and understand PowerPlan’s underlying data model; use SQL to research large data sets to identify problems and develop solutions. Develop and unit test solutions for Premier Service’s customers with limited direction, translating business requirements into technical solutions using SQL, PL/SQL, and PowerBuilder; typical solution takes 8–12 hours to complete and may include integration programs, reports, automated procedures, or data conversion. Manage tasks to internal and Premier Services customer deadlines; communicate status clearly to customers and Customer Success Managers and prioritize work to meet deadlines. Data Load & Processing: process accounting data into the PowerTax system up to six times per year per Premier Services customer and no more than twice per quarter; identify and resolve anomalies. Maintain Customer Application Configuration: review and maintain integration point configuration up to once per quarter per Premier Services customer; develop streamlined solutions for mass configuration changes as needed. Financial Systems Reconciliation: perform reconciliations to validate financial results relied upon by CFOs for auditable financials. Resolve Product break-fix support inquiries: diagnose urgency, determine best solution, and provide functional and technical problem solving during peak times (e.g., quarter end, year end). Requirements
Bachelors in Computer Science, Information Technology, Engineering, or related field (Tax, Accounting) Excellent written and verbal communication skills Ability to analyze complex processes and identify root causes methodically Ability to collaborate and work as part of a team Ability to quickly establish oneself as a trusted advisor to PowerPlan’s customers Understanding of system and network architecture, platforms, system access, database design, SQL queries, and network protocols Demonstrated ability to solve complex problems and strong technical skills Skilled in MS Office Suite Must be authorized to work in the US Preferred
Hands-on experience with capital projects, capital budgets and fixed asset accounting, or business tax software Experience with ERP, EAM, CRM and Maximo Experience delivering enterprise software applications/solutions (ERP, EAM) such as SAP, Oracle, PeopleSoft Experience using and/or implementing PowerPlan PowerPlan is an EOE Applicant Privacy Notice Note: This is a hybrid role that involves a combination of onsite work from our corporate office as well as work from home. Onsite may be required for scheduled office days, team meetings, client meetings, or events. Seniority level
Mid-Senior level Employment type
Full-time Job function
Information Technology Industries
Software Development
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