Arkansas Staffing
Technical Support Analyst (Business Relationship Support Representative)
Wells Fargo is seeking a Technical Support Analyst in Global Payments & Liquidity (GPL) as part of Enterprise Functions. This role offers consultative technical support to small businesses, middle-market firms, and corporate clients. The position involves creating a positive client experience, providing technical support, and resolving inquiries related to the functional operation of all installed and supported applications. In this role, you will: Create a positive client experience for customers engaging the team for treasury application technical support. Provide basic to intermediate level of technical support and consultation to end-users and internal servicing agents for commercial banking online products and applications. Interpret, evaluate, and resolve where possible by telephone, email internally assigned inquiries pertaining to the functional operation of all installed and supported applications, including associated hardware and software. Analyze moderately complex inquiries and determine appropriate steps to resolve problems while maximizing performance and efficiency for application end-users. Monitor production issue trends and communication of client reported defects or other feedback. Act as a liaison between customer and product management/technology development teams for complex issues to coordinate satisfactory technical issue resolution. Required Qualifications: 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Desired Qualifications: 2+ years of technical support experience. Windows Operating System Fundamentals and Networking Fundamentals. Understanding of computer networking, including but not limited to, local area networks (LAN), wide area networks (WAN), internet service provision (ISP), internet protocol (IP), local machine and group security policies, firewalls, and web proxy/content filtering. Advanced understanding of end-user operating systems, Windows 10, and MacOS. Advanced understanding of settings in web browsers such as Microsoft Edge, Mozilla Firefox, Google Chrome, and Safari. Advanced understanding of smartphones and tablets, including Apple iOS and Android OS, using both native application and web-based functions. Intermediate Microsoft Office (Word, Excel, and Outlook) skills. CompTIA A+ certification. Knowledge and understanding of treasury management industry products and services. Excellent verbal, written, and interpersonal communications skills. Proven success in problem analysis and resolution with strong attention to detail and accuracy. Strong organizational skills; ability to multi-task and work in a deadline driven environment. Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important. Ability to work in a fast-paced deadline driven environment. BS/BA degree in IT, CIS, Engineering or related field. Job Expectations: This position offers a hybrid work schedule. This position is not eligible for VISA sponsorship or transfer of VISA sponsorship. Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Pay Range: $25.96 - $34.13 Hourly Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. Benefits: Health benefits 401(k) Plan Paid time off Disability benefits Life insurance, critical illness insurance, and accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children Adoption reimbursement Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Req Number: R-486089
Wells Fargo is seeking a Technical Support Analyst in Global Payments & Liquidity (GPL) as part of Enterprise Functions. This role offers consultative technical support to small businesses, middle-market firms, and corporate clients. The position involves creating a positive client experience, providing technical support, and resolving inquiries related to the functional operation of all installed and supported applications. In this role, you will: Create a positive client experience for customers engaging the team for treasury application technical support. Provide basic to intermediate level of technical support and consultation to end-users and internal servicing agents for commercial banking online products and applications. Interpret, evaluate, and resolve where possible by telephone, email internally assigned inquiries pertaining to the functional operation of all installed and supported applications, including associated hardware and software. Analyze moderately complex inquiries and determine appropriate steps to resolve problems while maximizing performance and efficiency for application end-users. Monitor production issue trends and communication of client reported defects or other feedback. Act as a liaison between customer and product management/technology development teams for complex issues to coordinate satisfactory technical issue resolution. Required Qualifications: 2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Desired Qualifications: 2+ years of technical support experience. Windows Operating System Fundamentals and Networking Fundamentals. Understanding of computer networking, including but not limited to, local area networks (LAN), wide area networks (WAN), internet service provision (ISP), internet protocol (IP), local machine and group security policies, firewalls, and web proxy/content filtering. Advanced understanding of end-user operating systems, Windows 10, and MacOS. Advanced understanding of settings in web browsers such as Microsoft Edge, Mozilla Firefox, Google Chrome, and Safari. Advanced understanding of smartphones and tablets, including Apple iOS and Android OS, using both native application and web-based functions. Intermediate Microsoft Office (Word, Excel, and Outlook) skills. CompTIA A+ certification. Knowledge and understanding of treasury management industry products and services. Excellent verbal, written, and interpersonal communications skills. Proven success in problem analysis and resolution with strong attention to detail and accuracy. Strong organizational skills; ability to multi-task and work in a deadline driven environment. Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important. Ability to work in a fast-paced deadline driven environment. BS/BA degree in IT, CIS, Engineering or related field. Job Expectations: This position offers a hybrid work schedule. This position is not eligible for VISA sponsorship or transfer of VISA sponsorship. Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Pay Range: $25.96 - $34.13 Hourly Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. Benefits: Health benefits 401(k) Plan Paid time off Disability benefits Life insurance, critical illness insurance, and accident insurance Parental leave Critical caregiving leave Discounts and savings Commuter benefits Tuition reimbursement Scholarships for dependent children Adoption reimbursement Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: Third-Party recordings are prohibited unless authorized by Wells Fargo. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Req Number: R-486089