PEAK6 Investments
Overview
Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily to simplify, automate, and facilitate access to financial markets for all. Our fintech solutions support clients such as Stash, Betterment, SoFi, Webull, and more than 20 million of our clients' customers. We are a global organization with offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila. If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you. AFS has received several industry awards, including: 1) Best Wealth Management Company (20182021) Fintech Breakthrough Awards; 2) Most Innovative Companies (2021) Fast Company; 3) Best API & Best Trading Technology (2021) Global Fintech Awards. About this role We are seeking a skilled and customer-oriented
Application Support Engineer
to join our fast-paced fintech company specializing in cutting-edge trading technologies. This role involves providing exceptional technical support to clients, ensuring the smooth operation of trading platforms, and maintaining high levels of customer satisfaction. Responsibilities
Serve as a key escalation point for frontline support, handling complex technical issues related to our trading applications Monitor system performance and availability, proactively identifying and resolving potential issues before they impact clients Troubleshoot and diagnose software, hardware, and network-related problems across our trading infrastructure Meet and exceed Service Level Agreements (SLAs) for incident response and resolution times Maintain high levels of customer satisfaction through clear communication and efficient problem-solving Collaborate with development teams to implement fixes and improvements based on customer feedback Create and maintain technical documentation, including troubleshooting guides and knowledge base articles Participate in on-call rotations to provide 24/7 support for critical trading systems Education and Experience
Bachelors degree in computer science, Information Technology, or a related field (or equivalent work experience) required 3+ years of experience in application support, preferably in a financial services or trading environment 2+ years of prior experience in customer-facing roles is required Strong foundational knowledge and exposure to networking, operating systems (Linux and Windows), and databases (MSSQL and/or NoSQL) Previous development experience preferred Required Skills/Abilities
Strong understanding of REST APIs, cloud technologies (AWS/Azure/GCP), and microservices architecture Proficiency in SQL and NoSQL databases (e.g., MSSQL, MongoDB, Postgres) Solid networking knowledge, including TCP/IP, DNS, and network security concepts Experience with Linux and Windows operating systems Strong scripting abilities (Python, Powershell) Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues Strong customer service orientation and ability to communicate technical concepts to non-technical audiences Familiarity with trading systems, financial markets, and regulatory requirements is a plus Work Environment
This job operates in a hybrid, office environment 3 days per week. Our Rewards
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices. EEO Statement
Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Disability Statement
Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process. #J-18808-Ljbffr
Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily to simplify, automate, and facilitate access to financial markets for all. Our fintech solutions support clients such as Stash, Betterment, SoFi, Webull, and more than 20 million of our clients' customers. We are a global organization with offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila. If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you. AFS has received several industry awards, including: 1) Best Wealth Management Company (20182021) Fintech Breakthrough Awards; 2) Most Innovative Companies (2021) Fast Company; 3) Best API & Best Trading Technology (2021) Global Fintech Awards. About this role We are seeking a skilled and customer-oriented
Application Support Engineer
to join our fast-paced fintech company specializing in cutting-edge trading technologies. This role involves providing exceptional technical support to clients, ensuring the smooth operation of trading platforms, and maintaining high levels of customer satisfaction. Responsibilities
Serve as a key escalation point for frontline support, handling complex technical issues related to our trading applications Monitor system performance and availability, proactively identifying and resolving potential issues before they impact clients Troubleshoot and diagnose software, hardware, and network-related problems across our trading infrastructure Meet and exceed Service Level Agreements (SLAs) for incident response and resolution times Maintain high levels of customer satisfaction through clear communication and efficient problem-solving Collaborate with development teams to implement fixes and improvements based on customer feedback Create and maintain technical documentation, including troubleshooting guides and knowledge base articles Participate in on-call rotations to provide 24/7 support for critical trading systems Education and Experience
Bachelors degree in computer science, Information Technology, or a related field (or equivalent work experience) required 3+ years of experience in application support, preferably in a financial services or trading environment 2+ years of prior experience in customer-facing roles is required Strong foundational knowledge and exposure to networking, operating systems (Linux and Windows), and databases (MSSQL and/or NoSQL) Previous development experience preferred Required Skills/Abilities
Strong understanding of REST APIs, cloud technologies (AWS/Azure/GCP), and microservices architecture Proficiency in SQL and NoSQL databases (e.g., MSSQL, MongoDB, Postgres) Solid networking knowledge, including TCP/IP, DNS, and network security concepts Experience with Linux and Windows operating systems Strong scripting abilities (Python, Powershell) Excellent problem-solving and analytical skills, with the ability to troubleshoot complex technical issues Strong customer service orientation and ability to communicate technical concepts to non-technical audiences Familiarity with trading systems, financial markets, and regulatory requirements is a plus Work Environment
This job operates in a hybrid, office environment 3 days per week. Our Rewards
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices. EEO Statement
Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Disability Statement
Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process. #J-18808-Ljbffr