Shoreline Community College
IT System Administration - Journey - Technology Support Services (C)
Shoreline Community College, Seattle, Washington, us, 98127
Salary:
$92,749.00 - $121,703.00 Annually Location :
Shoreline Community College, WA Job Type:
Classified Staff Job Number:
ITSYSADJ2025 Department:
Technology Support Services Opening Date:
09/05/2025
Position Summary
Date of First Consideration:
October 6, 2025 Salary Range:
$92,749 (Step A) - $121,703 (Step L) per year, depending on experience. *Step M at $124,740 available for state employees who have been on Step L for 6 years. **Salary is set by WA Office of Financial Management and is not negotiable.
Welcome! Learn More AND
Technology Support Services (TSS) is the Information Technology unit of the Shoreline College, which supports the technology infrastructure and support needs of the entire organization's business and academic functions. TSS' overall responsibilities include but are not limited to the network and networking infrastructure, desktop and portable device support, database and application development, email and web-based services, data and telecommunications systems, IT security, and IT related policies.
Essential Job Duties: Work closely with campus user constituency groups and stakeholders to identify device and application needs to ensure timely configuration, deployment, and management of instructional classrooms, computing labs, open space, rental space, and general college functional business areas Utilize device management platforms (e.g. Intune, JAMF, and Azure Admin) to ensure the accurate and effective configuration, deployment, and management of devices (e.g. Windows, macOS, iOS, and Android) and applications in adherence to campus lifecycle management processes Provide in-depth technical guidance and training to improve support technicians' ability to identify and resolve emergent or complex issues Work closely with leadership, user constituency groups, and stakeholders to develop and implement cybersecurity initiatives using strategic (i.e. Governance, Compliance) and security (e.g. NIST, CIS) frameworks to continuously enhance the infrastructure and systems security posture, promote user awareness, and alignment with institutional and regulatory requirements Collaborate with affiliated campus support groups and technology support staff to development, document, and maintain functional and operational standardized procedures Qualifications
Required Education & Experience:
Associate Degree in Computer Science or related field OR equivalent experience in technology environment directly related to position Proven proficiency across the Microsoft ecosystem (e.g., Windows Server, Active Directory, Exchange, Azure, M365) in managing and optimizing infrastructure for enterprise or educational institutions Knowledge Of:
Windows Desktop and Server operating systems, Apple macOS and iOS, Android OS ADDS, GP, DNS, DHCP, CA Desktop and Server Virtualization, Failover Clusters, DAS/NAS, Networking Fundamentals, VLANS, Routing, Firewalls Backup and disaster recovery solutions, Data Retention Identity and access management (IAM), Resource Management, Multifactor Authentication, and Conditional Access policies, Enterprise Application/Registrations Cybersecurity fundamentals including threat modeling, risk assessments, various security frameworks (NIST, ISO 27001, CIS Controls), patch management, endpoint detection and response, vulnerability remediation, role-based access control (RBAC), etc. Endpoint management, protection, and patch management tools (e.g., Microsoft Defender, JAMF, Intune) Management of Cloud based solutions, including but not limited to Azure and AWS Security best practices for system hardening and vulnerability management Compliance frameworks (e.g., FERPA, HIPAA, NIST) in educational or enterprise settings Microsoft PowerShell Scripting, Python, and macOS shell Scripting Desktop and endpoint lifecycle management for both Windows and Apple devices, including deployment, configuration, patching, and troubleshooting Skill In:
Organizing and managing complex, multi-level IT projects. Identifying, evaluating, and integrating new technologies to continuously improve IT systems and operations Working efficiently ether independently or as part of a team with very little supervision Applying new technology (as applicable): Learning to operate and maintain new technology; and assisting in transitions Understanding and discussing the application and implications of changes to processes, policies, and procedures in the assigned area of responsibility Troubleshooting and resolving complex technical problems under stressful conditions Providing effective customer service and communication (both oral and written) in a multicultural environment Conditions of Employment
Physical Work Environment: The College is currently providing services in a mixed modality of operations (both online and in-person services are offered). This position will perform work in a standard office setting, use standard office equipment and physically attend meetings both on and off campus, and communicate in person or through appropriate means. Please note, there may be limited opportunities for online work depending on program or area needs. If authorized for online work, employees will need to provide their own workspace and internet access, noting the College will provide technical equipment and support for online work needs.
Terms of Employment/Salary: This position is allocated to pay range 06IT under the Washington State Office of Financial Management higher education salary schedule. Salary placement for new employees is determined by the College. This position works a minimum of 40 hours per week, with schedule dependent upon department needs and is an overtime exempt position. Hiring of this position is contingent on available funding as determined by the College President. Required Materials
To be considered for this position, please submit the following:
NEOGOV online application and supplemental question Cover letter describing relevant knowledge, skills, and characteristics that align with the needs of the position Current resume Unofficial transcript for highest related degree (official due upon hire) Please Note: Once application materials have been submitted, you may not modify the application If you are chosen to move forward in this recruitment, you will be notified via email (make sure to check spam/junk folders) Other Conditions:
Shoreline Community College is committed to providing equal opportunity in education and employment for all students, employees, and applicants, and does not allow discrimination or harassment on the basis of race or ethnicity, color, national origin, age, sex, sexual orientation, gender identity, marital status, creed, religion, status as an honorably discharged veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. For our full non-discrimination statement and contact information, visit:
Persons with disabilities have the right to reasonable accommodation in all aspects of employment with the College. This includes, but is not limited to recruitment, application, hiring, training, termination, conditions of employment, and any other employer-supported activities. Applicants requesting accommodation should contact the Office of Human Resources at .
In accordance with RCW 28B.112.080, applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current or past places of employment.
In compliance with the Immigration and Nationality Act, proof of authorization to work in the United States will be required at the time of hire.
Shoreline CC does not currently sponsor HB-1 visas. Other conditions that may apply will be detailed upon the offer of employment. This position is overtime exempt.
Applicants considered for positions at the College may be required to submit to a background check as a condition of employment. Adverse information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability for the position.
Faculty positions are represented by the American Federation of Teachers Local #1950.
Classified positions are represented by the Washington Federation of State Employees. ADMINISTRATIVE EXEMPT, CLASSIFIED, AND FULL-TIME FACULTY POSITIONS *See bottom for Part-Time Faculty Benefits Information Comprehensive Benefits Packages
Health, Dental, and Vision Insurance Life Insurance Long-term Disability Insurance Retirement Plan Employee Assistance Program Optional Flexible Medical Spending Account (FSA) Optional Dependent Care Assistance Program (DCAP) Optional SRA Tax Annuities Optional Deferred Compensation Plan Optional Home/Auto Insurance with Liberty Mutual Optional Credit Union participation Optional GET (Guaranteed Education Tuition) Program Tuition Waiver Various Professional Development & Wellness Programs
Health Insurance Employee premiums for health insurance range depending on the plan and dependents covered.
Two options for standard managed-care plans One value managed-care plan Three preferred provider options Two CDHP options
Dental Insurance Employees have three dental plans to choose from.
Two managed-care dental plan One preferred provider dental plan
Life Insurance Life Insurance overview:
$35,000 basic coverage and $5,000 accidental death and dismemberment coverage at no cost to the employee Optional coverage for spouse, children, supplemental, optional, and additional accidental death and dismemberment coverage - all at additional cost to the employee
Long-term Disability Insurance Long-term Disability Insurance overview:
Basic Coverage: 90 day waiting period, $240 per month maximum Optional Coverage: 90+ day waiting period, 60% of gross pay - tax free (retirement plan still continues)
Retirement Plans
Public Employees Retirement System Plan 2 or Plan 3. Classified and civil service positions eligible to participate. Teacher's Retirement System (TRS) - Plan 3. Available for those who have been enrolled and vested in the past State Board Retirement Plan administered through TIAA-CREF - full time faculty and administrative/exempt positions eligible to participate.
The Public Employees Benefits Board (PEBB) manages health, dental, life, and long term disability insurance. The Washington State Department of Enterprise Services administers Shoreline's Employee Assistance Program (EAP).
PART-TIME FACULTY POSITIONS A part time faculty member becomes eligible for benefits at the beginning of the second consecutive quarter of half time or more employment at one or more Washington state institutions of higher education. Spring and fall quarters are considered consecutive quarters for benefits eligibility. Half time is determined based on each institution's definition of full time. A part time faculty member must qualify each quarter they teach to maintain eligibility. Once eligible, part time faculty will be notified of their benefit and retirement options. 01
Describe a time you resolved a major outage or system failure. What was your process? 02
Please describe the key differences between cloud-based endpoint management solutions (e.g., Microsoft Intune, JAMF) and on-premise tools (e.g., Configuration Manager). What are the primary advantages and disadvantages of each approach? 03
How do you ensure your work as a System Administrator supports an inclusive technology environment? Required Question
$92,749.00 - $121,703.00 Annually Location :
Shoreline Community College, WA Job Type:
Classified Staff Job Number:
ITSYSADJ2025 Department:
Technology Support Services Opening Date:
09/05/2025
Position Summary
Date of First Consideration:
October 6, 2025 Salary Range:
$92,749 (Step A) - $121,703 (Step L) per year, depending on experience. *Step M at $124,740 available for state employees who have been on Step L for 6 years. **Salary is set by WA Office of Financial Management and is not negotiable.
Welcome! Learn More AND
Technology Support Services (TSS) is the Information Technology unit of the Shoreline College, which supports the technology infrastructure and support needs of the entire organization's business and academic functions. TSS' overall responsibilities include but are not limited to the network and networking infrastructure, desktop and portable device support, database and application development, email and web-based services, data and telecommunications systems, IT security, and IT related policies.
Essential Job Duties: Work closely with campus user constituency groups and stakeholders to identify device and application needs to ensure timely configuration, deployment, and management of instructional classrooms, computing labs, open space, rental space, and general college functional business areas Utilize device management platforms (e.g. Intune, JAMF, and Azure Admin) to ensure the accurate and effective configuration, deployment, and management of devices (e.g. Windows, macOS, iOS, and Android) and applications in adherence to campus lifecycle management processes Provide in-depth technical guidance and training to improve support technicians' ability to identify and resolve emergent or complex issues Work closely with leadership, user constituency groups, and stakeholders to develop and implement cybersecurity initiatives using strategic (i.e. Governance, Compliance) and security (e.g. NIST, CIS) frameworks to continuously enhance the infrastructure and systems security posture, promote user awareness, and alignment with institutional and regulatory requirements Collaborate with affiliated campus support groups and technology support staff to development, document, and maintain functional and operational standardized procedures Qualifications
Required Education & Experience:
Associate Degree in Computer Science or related field OR equivalent experience in technology environment directly related to position Proven proficiency across the Microsoft ecosystem (e.g., Windows Server, Active Directory, Exchange, Azure, M365) in managing and optimizing infrastructure for enterprise or educational institutions Knowledge Of:
Windows Desktop and Server operating systems, Apple macOS and iOS, Android OS ADDS, GP, DNS, DHCP, CA Desktop and Server Virtualization, Failover Clusters, DAS/NAS, Networking Fundamentals, VLANS, Routing, Firewalls Backup and disaster recovery solutions, Data Retention Identity and access management (IAM), Resource Management, Multifactor Authentication, and Conditional Access policies, Enterprise Application/Registrations Cybersecurity fundamentals including threat modeling, risk assessments, various security frameworks (NIST, ISO 27001, CIS Controls), patch management, endpoint detection and response, vulnerability remediation, role-based access control (RBAC), etc. Endpoint management, protection, and patch management tools (e.g., Microsoft Defender, JAMF, Intune) Management of Cloud based solutions, including but not limited to Azure and AWS Security best practices for system hardening and vulnerability management Compliance frameworks (e.g., FERPA, HIPAA, NIST) in educational or enterprise settings Microsoft PowerShell Scripting, Python, and macOS shell Scripting Desktop and endpoint lifecycle management for both Windows and Apple devices, including deployment, configuration, patching, and troubleshooting Skill In:
Organizing and managing complex, multi-level IT projects. Identifying, evaluating, and integrating new technologies to continuously improve IT systems and operations Working efficiently ether independently or as part of a team with very little supervision Applying new technology (as applicable): Learning to operate and maintain new technology; and assisting in transitions Understanding and discussing the application and implications of changes to processes, policies, and procedures in the assigned area of responsibility Troubleshooting and resolving complex technical problems under stressful conditions Providing effective customer service and communication (both oral and written) in a multicultural environment Conditions of Employment
Physical Work Environment: The College is currently providing services in a mixed modality of operations (both online and in-person services are offered). This position will perform work in a standard office setting, use standard office equipment and physically attend meetings both on and off campus, and communicate in person or through appropriate means. Please note, there may be limited opportunities for online work depending on program or area needs. If authorized for online work, employees will need to provide their own workspace and internet access, noting the College will provide technical equipment and support for online work needs.
Terms of Employment/Salary: This position is allocated to pay range 06IT under the Washington State Office of Financial Management higher education salary schedule. Salary placement for new employees is determined by the College. This position works a minimum of 40 hours per week, with schedule dependent upon department needs and is an overtime exempt position. Hiring of this position is contingent on available funding as determined by the College President. Required Materials
To be considered for this position, please submit the following:
NEOGOV online application and supplemental question Cover letter describing relevant knowledge, skills, and characteristics that align with the needs of the position Current resume Unofficial transcript for highest related degree (official due upon hire) Please Note: Once application materials have been submitted, you may not modify the application If you are chosen to move forward in this recruitment, you will be notified via email (make sure to check spam/junk folders) Other Conditions:
Shoreline Community College is committed to providing equal opportunity in education and employment for all students, employees, and applicants, and does not allow discrimination or harassment on the basis of race or ethnicity, color, national origin, age, sex, sexual orientation, gender identity, marital status, creed, religion, status as an honorably discharged veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. For our full non-discrimination statement and contact information, visit:
Persons with disabilities have the right to reasonable accommodation in all aspects of employment with the College. This includes, but is not limited to recruitment, application, hiring, training, termination, conditions of employment, and any other employer-supported activities. Applicants requesting accommodation should contact the Office of Human Resources at .
In accordance with RCW 28B.112.080, applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current or past places of employment.
In compliance with the Immigration and Nationality Act, proof of authorization to work in the United States will be required at the time of hire.
Shoreline CC does not currently sponsor HB-1 visas. Other conditions that may apply will be detailed upon the offer of employment. This position is overtime exempt.
Applicants considered for positions at the College may be required to submit to a background check as a condition of employment. Adverse information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability for the position.
Faculty positions are represented by the American Federation of Teachers Local #1950.
Classified positions are represented by the Washington Federation of State Employees. ADMINISTRATIVE EXEMPT, CLASSIFIED, AND FULL-TIME FACULTY POSITIONS *See bottom for Part-Time Faculty Benefits Information Comprehensive Benefits Packages
Health, Dental, and Vision Insurance Life Insurance Long-term Disability Insurance Retirement Plan Employee Assistance Program Optional Flexible Medical Spending Account (FSA) Optional Dependent Care Assistance Program (DCAP) Optional SRA Tax Annuities Optional Deferred Compensation Plan Optional Home/Auto Insurance with Liberty Mutual Optional Credit Union participation Optional GET (Guaranteed Education Tuition) Program Tuition Waiver Various Professional Development & Wellness Programs
Health Insurance Employee premiums for health insurance range depending on the plan and dependents covered.
Two options for standard managed-care plans One value managed-care plan Three preferred provider options Two CDHP options
Dental Insurance Employees have three dental plans to choose from.
Two managed-care dental plan One preferred provider dental plan
Life Insurance Life Insurance overview:
$35,000 basic coverage and $5,000 accidental death and dismemberment coverage at no cost to the employee Optional coverage for spouse, children, supplemental, optional, and additional accidental death and dismemberment coverage - all at additional cost to the employee
Long-term Disability Insurance Long-term Disability Insurance overview:
Basic Coverage: 90 day waiting period, $240 per month maximum Optional Coverage: 90+ day waiting period, 60% of gross pay - tax free (retirement plan still continues)
Retirement Plans
Public Employees Retirement System Plan 2 or Plan 3. Classified and civil service positions eligible to participate. Teacher's Retirement System (TRS) - Plan 3. Available for those who have been enrolled and vested in the past State Board Retirement Plan administered through TIAA-CREF - full time faculty and administrative/exempt positions eligible to participate.
The Public Employees Benefits Board (PEBB) manages health, dental, life, and long term disability insurance. The Washington State Department of Enterprise Services administers Shoreline's Employee Assistance Program (EAP).
PART-TIME FACULTY POSITIONS A part time faculty member becomes eligible for benefits at the beginning of the second consecutive quarter of half time or more employment at one or more Washington state institutions of higher education. Spring and fall quarters are considered consecutive quarters for benefits eligibility. Half time is determined based on each institution's definition of full time. A part time faculty member must qualify each quarter they teach to maintain eligibility. Once eligible, part time faculty will be notified of their benefit and retirement options. 01
Describe a time you resolved a major outage or system failure. What was your process? 02
Please describe the key differences between cloud-based endpoint management solutions (e.g., Microsoft Intune, JAMF) and on-premise tools (e.g., Configuration Manager). What are the primary advantages and disadvantages of each approach? 03
How do you ensure your work as a System Administrator supports an inclusive technology environment? Required Question