Gusto
Expansion Account Manager Denver, CO;Atlanta, GA;Phoenix, AZ; Chicago, IL
Gusto, San Francisco, California, United States, 94199
Denver, CO; Atlanta, GA; Phoenix, AZ; Chicago, IL
About Gusto
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. Thats why were committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. About the Role
We are looking for a strategic and results-driven Account Manager to own customer relationships, maximize retention, and drive account expansion within a dedicated Book of Business (BoB). This role requires a balance of Sales, Customer Success, and Account Management skills to ensure customers realize the full value of Gustos products while identifying new opportunities for growth. Responsibilities
Account Management & Customer Success: Manage a dedicated BoB, ensuring high engagement, adoption, and long-term customer satisfaction at scale. Build and nurture relationships to uncover cross-sell and upsell opportunities. Guide customers through key moments that matter along the customer journey to maximize value realization, drive expansion, and proactively reduce churn. Leverage product insights and customer data to assess account health and drive proactive outreach. Sales & Opportunity Identification: Identify and execute on growth opportunities by addressing additional customer pain points with Gustos suite of products. Utilize a hunter and farmer approach to both maintain and expand customer relationships. Own outbound prospecting, pitching, and closing within existing accounts to drive revenue growth. Daily activities include conducting approximately 20 outbound dials to your current book of business. Hold around 6 meetings with your customers each day to support relationship development and drive expansion revenue goals. Use data-driven insights to prioritize accounts, ensuring focus on the highest-impact opportunities. React quickly to customer needs while maintaining a proactive, strategic approach to retention and expansion. Align with internal teams to ensure customers receive best-in-class service and product solutions. Qualifications
Proven 3+ years experience in B2B SaaS Customer Success, Account Management, or Sales with a track record of driving retention and expansion revenue. Experience in managing a large book of business and operating at scale. Strong ability to analyze customer data, assess account health, and execute targeted outreach. Excellent relationship management and communication skills with a consultative, customer-first approach. Deep understanding of Gustos products and the ability to translate customer pain points into tailored solutions. A strategic mindset with the ability to prioritize, adapt, and execute in a fast-paced environment. If you're passionate about driving customer success, maximizing retention, and uncovering growth opportunities, wed love to hear from you! Compensation & Location
Our cash compensation range for this role is $95,000 to $125,000 OTE in Denver, Atlanta, Phoenix, Chicago and most remote locations. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. Equal Employment Opportunity
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Interested in building your career at Gusto, Inc.? Get future opportunities sent straight to your email. Application Form & Voluntary Self-Identification
Indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Preferred Name * Do you reside in any of the following areas: Denver, CO; Phoenix, AZ; Atlanta, GA; or Chicago, IL? * Zip Code / Postal Code (Non-U.S. based candidates, please enter "00000") * LinkedIn Profile How did you hear about this opportunity? (select all that apply) * LinkedIn Indeed Facebook News Article Conference or Meetup Are you legally authorized to work in the country where you are applying? * Will you now or in the future require visa sponsorship for employment? * Note: Some sections may be required by law or policy. If you require immigration sponsorship now or in the future, indicate accordingly. Voluntary Self-Identification
Our customers come from all walks of life and so do we. We hire people from a wide variety of backgrounds, not just because its the right thing to do, but because it helps us to build better products, better serve our customers, and makes our company stronger. In addition to the information required to consider your application, below is a set of demographic questions that help us identify areas for improvement in our process and further support the development and execution of our diversity efforts and programs as well as to create a more inclusive environment for all employees. Your responses to these questions will be recorded and maintained in a confidential file. Your responses, or your wish not to answer, will not be associated with your specific application, will not be shared with hiring managers, and will not in any way be used in making any employment decisions. Please use this as a reference while completing the disability self-identification: You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to: Blindness Deafness Cancer Diabetes Epilepsy Autism Cerebral palsy HIV/AIDS Bipolar disorder Multiple sclerosis Missing limbs or partially missing limbs PTSD Impairments requiring the use of a wheelchair Public burden statement and disability-related disclosures may be included as required by law. This section is for government reporting purposes only and is voluntary. #J-18808-Ljbffr
Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide. Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. Thats why were committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy. About the Role
We are looking for a strategic and results-driven Account Manager to own customer relationships, maximize retention, and drive account expansion within a dedicated Book of Business (BoB). This role requires a balance of Sales, Customer Success, and Account Management skills to ensure customers realize the full value of Gustos products while identifying new opportunities for growth. Responsibilities
Account Management & Customer Success: Manage a dedicated BoB, ensuring high engagement, adoption, and long-term customer satisfaction at scale. Build and nurture relationships to uncover cross-sell and upsell opportunities. Guide customers through key moments that matter along the customer journey to maximize value realization, drive expansion, and proactively reduce churn. Leverage product insights and customer data to assess account health and drive proactive outreach. Sales & Opportunity Identification: Identify and execute on growth opportunities by addressing additional customer pain points with Gustos suite of products. Utilize a hunter and farmer approach to both maintain and expand customer relationships. Own outbound prospecting, pitching, and closing within existing accounts to drive revenue growth. Daily activities include conducting approximately 20 outbound dials to your current book of business. Hold around 6 meetings with your customers each day to support relationship development and drive expansion revenue goals. Use data-driven insights to prioritize accounts, ensuring focus on the highest-impact opportunities. React quickly to customer needs while maintaining a proactive, strategic approach to retention and expansion. Align with internal teams to ensure customers receive best-in-class service and product solutions. Qualifications
Proven 3+ years experience in B2B SaaS Customer Success, Account Management, or Sales with a track record of driving retention and expansion revenue. Experience in managing a large book of business and operating at scale. Strong ability to analyze customer data, assess account health, and execute targeted outreach. Excellent relationship management and communication skills with a consultative, customer-first approach. Deep understanding of Gustos products and the ability to translate customer pain points into tailored solutions. A strategic mindset with the ability to prioritize, adapt, and execute in a fast-paced environment. If you're passionate about driving customer success, maximizing retention, and uncovering growth opportunities, wed love to hear from you! Compensation & Location
Our cash compensation range for this role is $95,000 to $125,000 OTE in Denver, Atlanta, Phoenix, Chicago and most remote locations. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above. Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale. Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas. When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required. Equal Employment Opportunity
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. Interested in building your career at Gusto, Inc.? Get future opportunities sent straight to your email. Application Form & Voluntary Self-Identification
Indicates a required field First Name * Last Name * Email * Phone * Location (City) * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Preferred Name * Do you reside in any of the following areas: Denver, CO; Phoenix, AZ; Atlanta, GA; or Chicago, IL? * Zip Code / Postal Code (Non-U.S. based candidates, please enter "00000") * LinkedIn Profile How did you hear about this opportunity? (select all that apply) * LinkedIn Indeed Facebook News Article Conference or Meetup Are you legally authorized to work in the country where you are applying? * Will you now or in the future require visa sponsorship for employment? * Note: Some sections may be required by law or policy. If you require immigration sponsorship now or in the future, indicate accordingly. Voluntary Self-Identification
Our customers come from all walks of life and so do we. We hire people from a wide variety of backgrounds, not just because its the right thing to do, but because it helps us to build better products, better serve our customers, and makes our company stronger. In addition to the information required to consider your application, below is a set of demographic questions that help us identify areas for improvement in our process and further support the development and execution of our diversity efforts and programs as well as to create a more inclusive environment for all employees. Your responses to these questions will be recorded and maintained in a confidential file. Your responses, or your wish not to answer, will not be associated with your specific application, will not be shared with hiring managers, and will not in any way be used in making any employment decisions. Please use this as a reference while completing the disability self-identification: You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to: Blindness Deafness Cancer Diabetes Epilepsy Autism Cerebral palsy HIV/AIDS Bipolar disorder Multiple sclerosis Missing limbs or partially missing limbs PTSD Impairments requiring the use of a wheelchair Public burden statement and disability-related disclosures may be included as required by law. This section is for government reporting purposes only and is voluntary. #J-18808-Ljbffr