Augusta University
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About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values are available online. Location
Augusta University College/Department Information
The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care. Job Summary
Within each embedded support team, a PC Systems Analyst (PCSA) is devoted to the technology support needs of the college(s) in that area as they seek to further Augusta University's mission of providing leadership and excellence in teaching, discovery, clinical care and service. Under the general supervision of their team's leadership, the PCSA is an IT rescue ""go-to"" for their community and provides fast, professional and friendly resolution for the barriers that appear in modern computing on a regular basis. This role proactively reduces frequency and impact of problems, looks for ways to improve processes and maximize time and cost efficiencies for the university. In addition to traditional IT support and troubleshooting, this role provides consultation and individualized training for faculty and staff use of enterprise technologies, including hardware, software and web applications, escalating to appropriate teams where appropriate and ensuring accurate documentation throughout. This is a fast-paced, challenging and mobile role and an important part of the IT customer experience team. Responsibilities TROUBLESHOOTING & SUPPORT: Provides Tier I, II, and III technology support for systems unique to departments within the assigned area of support. Analyzes and troubleshoots issues with research devices/systems and their connectivity and integration with AU-IT resources. Conducts on-site analysis, testing, validation, collaborative troubleshooting, and provides feedback to ensure functionality. Fully documents incidents or requests in an ITSM application with all necessary steps for successful resolution. TECHNOLOGY SUPPORT: Provides Tier I and II support for essential applications within supported departments and colleges. Collaborates with IT Systems Engineers, Business System Analysts, Systems Architects, and Cybersecurity Engineers for software installation, upgrades, or integration of AU resources with vendor devices or testing systems. Escalates to Tier III support as needed and fully documents incidents or requests in ITSM. CUSTOMER SUPPORT: Provides remote and in-person Tier I and II support for administrative computing systems and peripherals. Oversees timely escalation to Tier III support through tickets with internal and external support groups. DEPLOYMENT OF DEVICES: Uses workstation management tools (PowerShell, MSI) to enhance AU-IT support capabilities. Deploys software installation packages and debugs packages post-implementation in collaboration with System Engineers, vendors, and end users. DEVELOPMENT OF KBAS: Develops and maintains ITSM knowledge base articles to define triage and troubleshooting strategies for IT processes, software troubleshooting, or other issues impacting client operations. OTHER: Performs all other duties as assigned. Required Qualifications Bachelor's degree from an accredited college or university in Computer Science or related field and one year of related experience OR Associate's degree/Technical Diploma in Computer Science or related field and three years of related field experience OR High School diploma, GED or equivalent and five years of related field experience with two applicable certificates. Knowledge, Skills & Abilities Knowledge:
Proficient in Microsoft Office and other computer software/databases. Skills:
Excellent interpersonal, written, and verbal communication skills; strong analytical, time management, organizational and prioritization skills. Abilities:
Maintain confidentiality and work effectively within a team; analyze problems and define/implement solutions; in-depth knowledge of computer hardware, software, operating systems and internet/network connectivity; proven ability to develop effective, collaborative working relationships with diverse groups. Shift/Salary/Benefits Shift: Days; M-F (work outside normal business hours may be required) Pay Band: B11 Salary: $56,600 annually; salary to be commensurate with qualifications within the established range Recruitment Period: Until Filled Augusta University offers a variety of benefits to full-time employees. Benefits may include health insurance, dental insurance, life insurance, retirement plans, vacation, sick leave, and paid holidays. Tuition Assistance Program may be available after more than 6 months of employment. Conditions of Employment All selected candidates are required to pass a Background Check prior to starting. Depending on duties, credit checks and Motor Vehicle Reports may be required. For Faculty hires, original transcripts and credential evaluations may be required for foreign degrees. All employees must protect sensitive information and adhere to cybersecurity and privacy policies. Driver's License Statement The Human Resources Division will request a driver's history for top candidates. A valid driver's license is required. Other Information This position promotes a customer-friendly environment and excellent service to patients, students, faculty, and staff. Augusta University is a tobacco-free campus. Equal Employment Opportunity Augusta University is an equal opportunity employer welcoming applicants from all backgrounds, including individuals with disabilities and veterans. How To Apply Apply at https://www.augusta.edu/hr/jobs/ and select University Faculty & Staff > External Applicants or Internal Applicants as appropriate. For assistance, call 706-721-9365. Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries: Higher Education
#J-18808-Ljbffr
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values are available online. Location
Augusta University College/Department Information
The Division of Information Technology's mission at Augusta University is to anticipate and respond effectively to a changing world with agile, innovative, robust and secure services that educate and inspire students, empower clinicians, educators, researchers and administrators, advance learning, discovery and care. Job Summary
Within each embedded support team, a PC Systems Analyst (PCSA) is devoted to the technology support needs of the college(s) in that area as they seek to further Augusta University's mission of providing leadership and excellence in teaching, discovery, clinical care and service. Under the general supervision of their team's leadership, the PCSA is an IT rescue ""go-to"" for their community and provides fast, professional and friendly resolution for the barriers that appear in modern computing on a regular basis. This role proactively reduces frequency and impact of problems, looks for ways to improve processes and maximize time and cost efficiencies for the university. In addition to traditional IT support and troubleshooting, this role provides consultation and individualized training for faculty and staff use of enterprise technologies, including hardware, software and web applications, escalating to appropriate teams where appropriate and ensuring accurate documentation throughout. This is a fast-paced, challenging and mobile role and an important part of the IT customer experience team. Responsibilities TROUBLESHOOTING & SUPPORT: Provides Tier I, II, and III technology support for systems unique to departments within the assigned area of support. Analyzes and troubleshoots issues with research devices/systems and their connectivity and integration with AU-IT resources. Conducts on-site analysis, testing, validation, collaborative troubleshooting, and provides feedback to ensure functionality. Fully documents incidents or requests in an ITSM application with all necessary steps for successful resolution. TECHNOLOGY SUPPORT: Provides Tier I and II support for essential applications within supported departments and colleges. Collaborates with IT Systems Engineers, Business System Analysts, Systems Architects, and Cybersecurity Engineers for software installation, upgrades, or integration of AU resources with vendor devices or testing systems. Escalates to Tier III support as needed and fully documents incidents or requests in ITSM. CUSTOMER SUPPORT: Provides remote and in-person Tier I and II support for administrative computing systems and peripherals. Oversees timely escalation to Tier III support through tickets with internal and external support groups. DEPLOYMENT OF DEVICES: Uses workstation management tools (PowerShell, MSI) to enhance AU-IT support capabilities. Deploys software installation packages and debugs packages post-implementation in collaboration with System Engineers, vendors, and end users. DEVELOPMENT OF KBAS: Develops and maintains ITSM knowledge base articles to define triage and troubleshooting strategies for IT processes, software troubleshooting, or other issues impacting client operations. OTHER: Performs all other duties as assigned. Required Qualifications Bachelor's degree from an accredited college or university in Computer Science or related field and one year of related experience OR Associate's degree/Technical Diploma in Computer Science or related field and three years of related field experience OR High School diploma, GED or equivalent and five years of related field experience with two applicable certificates. Knowledge, Skills & Abilities Knowledge:
Proficient in Microsoft Office and other computer software/databases. Skills:
Excellent interpersonal, written, and verbal communication skills; strong analytical, time management, organizational and prioritization skills. Abilities:
Maintain confidentiality and work effectively within a team; analyze problems and define/implement solutions; in-depth knowledge of computer hardware, software, operating systems and internet/network connectivity; proven ability to develop effective, collaborative working relationships with diverse groups. Shift/Salary/Benefits Shift: Days; M-F (work outside normal business hours may be required) Pay Band: B11 Salary: $56,600 annually; salary to be commensurate with qualifications within the established range Recruitment Period: Until Filled Augusta University offers a variety of benefits to full-time employees. Benefits may include health insurance, dental insurance, life insurance, retirement plans, vacation, sick leave, and paid holidays. Tuition Assistance Program may be available after more than 6 months of employment. Conditions of Employment All selected candidates are required to pass a Background Check prior to starting. Depending on duties, credit checks and Motor Vehicle Reports may be required. For Faculty hires, original transcripts and credential evaluations may be required for foreign degrees. All employees must protect sensitive information and adhere to cybersecurity and privacy policies. Driver's License Statement The Human Resources Division will request a driver's history for top candidates. A valid driver's license is required. Other Information This position promotes a customer-friendly environment and excellent service to patients, students, faculty, and staff. Augusta University is a tobacco-free campus. Equal Employment Opportunity Augusta University is an equal opportunity employer welcoming applicants from all backgrounds, including individuals with disabilities and veterans. How To Apply Apply at https://www.augusta.edu/hr/jobs/ and select University Faculty & Staff > External Applicants or Internal Applicants as appropriate. For assistance, call 706-721-9365. Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries: Higher Education
#J-18808-Ljbffr