Johnstone Supply
Overview
Join to apply for the
Customer Support Rep
role at
Johnstone Supply . The Customer Service Representative is responsible for delivering prompt, professional, and courteous service to customers. This role supports all aspects of the customer experience, including sales support, technical product research, preparation of sales quotes and bidsparticularly for large contractors and key accountsorder processing, pricing, and promotional initiatives. The representative will also manage the unique needs of high-value and key account customers, ensuring a seamless and responsive service experience. Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Position Responsibilities
Greet customers on the telephone in a prompt, professional and helpful manner. Provide prompt, courteous service by listening to the customers needs and requests and respond accordingly. Handle customer warranty claims, and credit returns in a timely fashion by completing all appropriate documentation, receiving product items back prior to processing of any claims or credits in accordance with standard operating procedures (SOPs). Enter sales orders into the Sales Order Entry System and process credit card payments in accordance with SOPs. Answer incoming customer telephone calls and provide all aspects of customer service by: providing quotes or taking sales orders, researching products/services and answering general information questions. Calculate refrigeration load requirements for quotes and bids for refrigeration equipment. Identify damaged inventory and bring this to the attention of the Store Manager for markdown and quick sale. Assist Account Managers with Key Customers needs, bids, or quotes as requested. Maintain a neat, clean and professional personal appearance. Attend training seminars on products and services to acquire product knowledge and provide informed customer service. Time permitting promote monthly flyers and special promotions by calling customers to make them aware of these promotions to enhance counter sales. Alert immediate supervisor when showroom sales are brisk so that additional staff can be added to counter to avert long customer wait times. Perform other duties as requested to maintain high levels of customer service through timely and effective teamwork. Position Requirements
High School diploma or GED Good knowledge of personal computers 12 years of previous retail/wholesale or customer service experience Ability to read, write, and communicate effectively in English; bilingual in Spanish is preferred Company & Culture
Johnstone Supply is North Americas leading wholesale distributor of HVACR equipment, parts, and supplies. We operate over 450 distributor branches and 6 distribution centers, with thousands of professionals and partners. We emphasize safety, customer focus, teamwork, accountability, and innovation to deliver superior customer experience. Values & Benefits
Safety, Customer Focus, One Team, Own It, Innovate - our core behaviors. Competitive wage and health and wellness benefits including customizable medical, dental, and vision plans, plus options for alternative care. Equal Opportunity Employer
EOE & E-Verify Participating Employer. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Wholesale Location: Fort Lauderdale, FL
#J-18808-Ljbffr
Join to apply for the
Customer Support Rep
role at
Johnstone Supply . The Customer Service Representative is responsible for delivering prompt, professional, and courteous service to customers. This role supports all aspects of the customer experience, including sales support, technical product research, preparation of sales quotes and bidsparticularly for large contractors and key accountsorder processing, pricing, and promotional initiatives. The representative will also manage the unique needs of high-value and key account customers, ensuring a seamless and responsive service experience. Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Position Responsibilities
Greet customers on the telephone in a prompt, professional and helpful manner. Provide prompt, courteous service by listening to the customers needs and requests and respond accordingly. Handle customer warranty claims, and credit returns in a timely fashion by completing all appropriate documentation, receiving product items back prior to processing of any claims or credits in accordance with standard operating procedures (SOPs). Enter sales orders into the Sales Order Entry System and process credit card payments in accordance with SOPs. Answer incoming customer telephone calls and provide all aspects of customer service by: providing quotes or taking sales orders, researching products/services and answering general information questions. Calculate refrigeration load requirements for quotes and bids for refrigeration equipment. Identify damaged inventory and bring this to the attention of the Store Manager for markdown and quick sale. Assist Account Managers with Key Customers needs, bids, or quotes as requested. Maintain a neat, clean and professional personal appearance. Attend training seminars on products and services to acquire product knowledge and provide informed customer service. Time permitting promote monthly flyers and special promotions by calling customers to make them aware of these promotions to enhance counter sales. Alert immediate supervisor when showroom sales are brisk so that additional staff can be added to counter to avert long customer wait times. Perform other duties as requested to maintain high levels of customer service through timely and effective teamwork. Position Requirements
High School diploma or GED Good knowledge of personal computers 12 years of previous retail/wholesale or customer service experience Ability to read, write, and communicate effectively in English; bilingual in Spanish is preferred Company & Culture
Johnstone Supply is North Americas leading wholesale distributor of HVACR equipment, parts, and supplies. We operate over 450 distributor branches and 6 distribution centers, with thousands of professionals and partners. We emphasize safety, customer focus, teamwork, accountability, and innovation to deliver superior customer experience. Values & Benefits
Safety, Customer Focus, One Team, Own It, Innovate - our core behaviors. Competitive wage and health and wellness benefits including customizable medical, dental, and vision plans, plus options for alternative care. Equal Opportunity Employer
EOE & E-Verify Participating Employer. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Wholesale Location: Fort Lauderdale, FL
#J-18808-Ljbffr