Agoda
Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Reloca
Agoda, New York, New York, us, 10261
Overview
Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Relocation provided) About Agoda
About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers to a global network of hotels, flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees represent 95+ nationalities across 27 markets, fostering a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Role Summary
Senior UX Researchers have the breadth and depth of research method skills applicable to a wide range of questions, and over time develop standout areas of research excellence. The Senior UX Researcher integrates research into the work of colleagues in other roles, turning research into a strategic asset for Agodas decisions and processes. Qualifications
Masters Degree or PhD or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or related field 10+ years of relevant experience in consumer-facing business domains Expert in Quantitative research (log analysis, internal metrics triangulation, survey design, response effects, sampling, crosstabs, statistical concepts) Experience with Qualitative and user-centered design methods (interviews, diary studies, direct observation, think-aloud usability testing, etc.) Comfortable with planning, scoping, conducting, analyzing and communicating research Experience in evaluating, negotiating, and working with external research vendors Ability to describe user problems and business opportunities to stakeholders using quantitative and qualitative data Strong critical thinking beyond business requests Excellent storytelling and communication skills; able to engage business people, product teams, designers, engineers, and other stakeholders in English Enjoys collaborative work in a dynamic, data-driven, and creative environment Responsibilities
Conducts research end-to-end for high impact, guiding stakeholders to effective collaboration with research Initiates research efforts aligned with Product Vertical goals with a well-informed understanding of the business Formulates programmes of study and knowledge sharing relevant to strategic objectives Leads projects in collaboration with other stakeholders Assesses pros and cons of various research methodologies and mentors others in techniques and tools Research Skills
Evaluate research opportunities, especially with ambiguous requests Manage, challenge, and shape inbound research requests; propose solid projects or programs Excellent project execution with openness to mixed methods and innovative approaches Deep understanding of quantitative and qualitative research and how to direct projects to appropriate methods Deep expertise in at least one domain, user type, or method Triangulation of findings to ensure reliability and depth of insight Maximize research value and efficiency through secondary research and expert inspection Solid knowledge of tools for surveys, diary studies, analysis, etc. Solid knowledge of GDPR, data compliance and ethics in all activities Communication & Collaboration
Drives cross-discipline collaboration via research insights Collaborates efficiently with other researchers and disciplines with shared ownership Effective communication tailored to different audiences; concise and open to feedback Contributes to standards of research excellence across the organization Equal Opportunity
Equal Opportunity Employer At Agoda, we value diversity and are committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics. Applications are kept on file for future vacancies unless you request removal. Please read our privacy policy for details. Disclaimers
We do not accept unsolicited terms or agency submissions. If we receive such submissions, we reserve the right to contact and hire the candidate directly without a recruitment fee obligation. #J-18808-Ljbffr
Senior Quantitative User Experience Researcher (Frontend) (Bangkok-based, Relocation provided) About Agoda
About Agoda Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers to a global network of hotels, flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees represent 95+ nationalities across 27 markets, fostering a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world. Role Summary
Senior UX Researchers have the breadth and depth of research method skills applicable to a wide range of questions, and over time develop standout areas of research excellence. The Senior UX Researcher integrates research into the work of colleagues in other roles, turning research into a strategic asset for Agodas decisions and processes. Qualifications
Masters Degree or PhD or equivalent experience in Computer Science, Human-Computer Interaction, Information Science, Psychology, Social Science, or related field 10+ years of relevant experience in consumer-facing business domains Expert in Quantitative research (log analysis, internal metrics triangulation, survey design, response effects, sampling, crosstabs, statistical concepts) Experience with Qualitative and user-centered design methods (interviews, diary studies, direct observation, think-aloud usability testing, etc.) Comfortable with planning, scoping, conducting, analyzing and communicating research Experience in evaluating, negotiating, and working with external research vendors Ability to describe user problems and business opportunities to stakeholders using quantitative and qualitative data Strong critical thinking beyond business requests Excellent storytelling and communication skills; able to engage business people, product teams, designers, engineers, and other stakeholders in English Enjoys collaborative work in a dynamic, data-driven, and creative environment Responsibilities
Conducts research end-to-end for high impact, guiding stakeholders to effective collaboration with research Initiates research efforts aligned with Product Vertical goals with a well-informed understanding of the business Formulates programmes of study and knowledge sharing relevant to strategic objectives Leads projects in collaboration with other stakeholders Assesses pros and cons of various research methodologies and mentors others in techniques and tools Research Skills
Evaluate research opportunities, especially with ambiguous requests Manage, challenge, and shape inbound research requests; propose solid projects or programs Excellent project execution with openness to mixed methods and innovative approaches Deep understanding of quantitative and qualitative research and how to direct projects to appropriate methods Deep expertise in at least one domain, user type, or method Triangulation of findings to ensure reliability and depth of insight Maximize research value and efficiency through secondary research and expert inspection Solid knowledge of tools for surveys, diary studies, analysis, etc. Solid knowledge of GDPR, data compliance and ethics in all activities Communication & Collaboration
Drives cross-discipline collaboration via research insights Collaborates efficiently with other researchers and disciplines with shared ownership Effective communication tailored to different audiences; concise and open to feedback Contributes to standards of research excellence across the organization Equal Opportunity
Equal Opportunity Employer At Agoda, we value diversity and are committed to equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or other legally protected characteristics. Applications are kept on file for future vacancies unless you request removal. Please read our privacy policy for details. Disclaimers
We do not accept unsolicited terms or agency submissions. If we receive such submissions, we reserve the right to contact and hire the candidate directly without a recruitment fee obligation. #J-18808-Ljbffr