Amazon
Overview
Employer: AMAZON.COM SERVICES LLC Offered Position: Support Engineer IV Job Location: Seattle, Washington Job Number: AMZ9081301 Responsibilities
Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training. Assist customers on a wide variety of topics, including AWS cloud architecture, migration and troubleshooting complex performance issues. Mentor junior support engineers. Qualifications
Bachelor 0's degree or foreign equivalent degree in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and one year of experience in the job offered or a related occupation. Employer will accept three years of experience as equivalent to the Bachelor 0's degree and one year of experience. Must have one year of experience in the following skill(s): (1) Linux or Windows systems administration; and (2) at least one of the following: (i) database administration in MySQL, Oracle, PostgreSQL, MS-SQL, or MariaDB; (ii) working with NoSQL technologies (DynamoDB, Redis, MongoDB, or Cassandra) and ETL tools in managing data workflow jobs; (iii) Network administration (DNS, TCP/IP, BGP, Load Balancing, software-based IPSEC, SSL-based VPN solutions) and Virtualization (Hypervisors, VMware, or Xen); (iv) programming languages (C++, Java, C#, .NET, Node.js, PHP, Python, or Ruby); or (v) Chef/Puppet experience or DevOps background with knowledge of Git, Perforce, SVN, or TFVC. Additional Information
40 hours / week, 8:00am-5:00pm, Salary Range $90,400/year to $158,200/year. Amazon is a total compensation company. Depending on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. African Opportunity statements and equal opportunity employer wording: Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. Amazon is an equal opportunity employer and does not discriminate on protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the Amazon accommodates page for more information. If the country/region you24re applying in isn29t listed, please contact your Recruiting Partner. #J-18808-Ljbffr
Employer: AMAZON.COM SERVICES LLC Offered Position: Support Engineer IV Job Location: Seattle, Washington Job Number: AMZ9081301 Responsibilities
Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training. Assist customers on a wide variety of topics, including AWS cloud architecture, migration and troubleshooting complex performance issues. Mentor junior support engineers. Qualifications
Bachelor 0's degree or foreign equivalent degree in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and one year of experience in the job offered or a related occupation. Employer will accept three years of experience as equivalent to the Bachelor 0's degree and one year of experience. Must have one year of experience in the following skill(s): (1) Linux or Windows systems administration; and (2) at least one of the following: (i) database administration in MySQL, Oracle, PostgreSQL, MS-SQL, or MariaDB; (ii) working with NoSQL technologies (DynamoDB, Redis, MongoDB, or Cassandra) and ETL tools in managing data workflow jobs; (iii) Network administration (DNS, TCP/IP, BGP, Load Balancing, software-based IPSEC, SSL-based VPN solutions) and Virtualization (Hypervisors, VMware, or Xen); (iv) programming languages (C++, Java, C#, .NET, Node.js, PHP, Python, or Ruby); or (v) Chef/Puppet experience or DevOps background with knowledge of Git, Perforce, SVN, or TFVC. Additional Information
40 hours / week, 8:00am-5:00pm, Salary Range $90,400/year to $158,200/year. Amazon is a total compensation company. Depending on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. African Opportunity statements and equal opportunity employer wording: Amazon is an Equal Opportunity-Affirmative Action Employer Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation. Amazon is an equal opportunity employer and does not discriminate on protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the Amazon accommodates page for more information. If the country/region you24re applying in isn29t listed, please contact your Recruiting Partner. #J-18808-Ljbffr