CACi
Network Management Systems (NMS) ServiceNow Developer
CACi, Hamilton, Virginia, United States, 22068
Overview
The Opportunity: We are seeking a talented ServiceNow Developer to join our team. In this role, you will utilize your expertise in ServiceNow development to build and maintain custom applications, workflows, and integrations on the ServiceNow platform. You will enhance and automate request fulfillment workflows, integrating ServiceNow with network management systems, ensuring seamless workflows across various business processes. You will collaborate with cross-functional teams to deliver high-quality solutions that meet business needs and technical requirements. Responsibilities Design, develop, and enhance request fulfillment workflows to streamline and automate the lifecycle of service requests. Work closely with business users to define and implement efficient request fulfillment processes, ensuring smooth and effective service delivery. Integrate ServiceNow with network management systems (e.g., Riverbed, SolarWinds, Network Node Manager), ensuring real-time data flow and automated incident responses. Automate and manage CMDB (Configuration Management Database) processes, including the discovery, import, and maintenance of configuration items (CIs) and their relationships. Troubleshoot and resolve issues related to integrations between ServiceNow, network management systems, and the CMDB. Collaborate with cross-functional teams to gather requirements for custom applications, integrations, and workflows that optimize network management, service requests, and configuration data. Create and optimize integrations between ServiceNow and various Network Management Systems. Develop scripts and workflows to automate network management tasks within ServiceNow. Develop and maintain documentation for ServiceNow applications and integrations. Participate in ServiceNow upgrades and ensure compatibility with NMS integrations. Provide technical guidance and mentorship to junior developers. Stay current with ServiceNow platform updates and new features relevant to NMS.
Qualifications
Bachelor's degree in technical field or equivalent work experience. 10+ years of related work experience. TS/SCI with Poly required. ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer). Strong knowledge of JavaScript, AngularJS, and web services (REST, SOAP). Experience with ServiceNow modules including CMDB, ITSM, and Discovery. Experience in developing custom applications and integrations in ServiceNow. Knowledge of database design and management within ServiceNow. Strong troubleshooting, problem-solving, and analytical skills. Excellent communication and collaboration abilities. Experience with Agile development methodologies.
Desired
ServiceNow Certified Implementation Specialist - ITSM. Experience with other ITSM platforms and NMS tools. Familiarity with network protocols, technologies, and common NMS platforms. Knowledge of ITIL processes and best practices. Familiarity with scripting languages commonly used in network automation (Python, NodeJS, Perl). Experience with performance analytics and reporting in ServiceNow.
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. What You Can Expect
A culture of integrity. At CACI, character and innovation are at the center of everything we do. Youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers. Youll have the autonomy to take the time you need and access to robust learning resources to develop your career. A focus on continuous growth. We will advance our nations missions and provide opportunities to grow in your career and contribute to our legacy. Your potential is limitless. So is ours. Learn more about CACI. Pay Range
The proposed salary range for this position is: $120,800 - $265,800. CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic. #J-18808-Ljbffr
The Opportunity: We are seeking a talented ServiceNow Developer to join our team. In this role, you will utilize your expertise in ServiceNow development to build and maintain custom applications, workflows, and integrations on the ServiceNow platform. You will enhance and automate request fulfillment workflows, integrating ServiceNow with network management systems, ensuring seamless workflows across various business processes. You will collaborate with cross-functional teams to deliver high-quality solutions that meet business needs and technical requirements. Responsibilities Design, develop, and enhance request fulfillment workflows to streamline and automate the lifecycle of service requests. Work closely with business users to define and implement efficient request fulfillment processes, ensuring smooth and effective service delivery. Integrate ServiceNow with network management systems (e.g., Riverbed, SolarWinds, Network Node Manager), ensuring real-time data flow and automated incident responses. Automate and manage CMDB (Configuration Management Database) processes, including the discovery, import, and maintenance of configuration items (CIs) and their relationships. Troubleshoot and resolve issues related to integrations between ServiceNow, network management systems, and the CMDB. Collaborate with cross-functional teams to gather requirements for custom applications, integrations, and workflows that optimize network management, service requests, and configuration data. Create and optimize integrations between ServiceNow and various Network Management Systems. Develop scripts and workflows to automate network management tasks within ServiceNow. Develop and maintain documentation for ServiceNow applications and integrations. Participate in ServiceNow upgrades and ensure compatibility with NMS integrations. Provide technical guidance and mentorship to junior developers. Stay current with ServiceNow platform updates and new features relevant to NMS.
Qualifications
Bachelor's degree in technical field or equivalent work experience. 10+ years of related work experience. TS/SCI with Poly required. ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer). Strong knowledge of JavaScript, AngularJS, and web services (REST, SOAP). Experience with ServiceNow modules including CMDB, ITSM, and Discovery. Experience in developing custom applications and integrations in ServiceNow. Knowledge of database design and management within ServiceNow. Strong troubleshooting, problem-solving, and analytical skills. Excellent communication and collaboration abilities. Experience with Agile development methodologies.
Desired
ServiceNow Certified Implementation Specialist - ITSM. Experience with other ITSM platforms and NMS tools. Familiarity with network protocols, technologies, and common NMS platforms. Knowledge of ITIL processes and best practices. Familiarity with scripting languages commonly used in network automation (Python, NodeJS, Perl). Experience with performance analytics and reporting in ServiceNow.
This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI. What You Can Expect
A culture of integrity. At CACI, character and innovation are at the center of everything we do. Youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose. An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers. Youll have the autonomy to take the time you need and access to robust learning resources to develop your career. A focus on continuous growth. We will advance our nations missions and provide opportunities to grow in your career and contribute to our legacy. Your potential is limitless. So is ours. Learn more about CACI. Pay Range
The proposed salary range for this position is: $120,800 - $265,800. CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic. #J-18808-Ljbffr