Upbound Group
Overview
Product Manager - eCommerce role at Upbound Group. This position is focused on delivering world-class eCommerce experiences powered by Salesforce Commerce Cloud (SFCC), ensuring seamless, customer-centric online shopping journeys that drive growth, engagement, and conversion. The Product Manager is an individual contributor reporting to a Group Product Manager and collaborates across cross-functional teams. Responsibilities
Own and execute the product vision, roadmap, and strategy for the digital commerce experience, leveraging Salesforce Commerce Cloud to enhance functionality, performance, and usability. Translate customer needs and business objectives into actionable requirements and product features for online shopping, checkout, promotions, and post-purchase experience. Maintain an end-to-end understanding of the eCommerce architecturebusiness processes, data flows, and platform integrations. Collaborate with engineering, design, merchandising, and operations teams to launch scalable eCommerce solutions. Identify opportunities to optimize the digital customer journey, from discovery to conversion and retention, through personalization, performance improvements, and user experience enhancements. Monitor KPIs (conversion rate, average order value, cart abandonment, etc.) and use data to drive decision-making and prioritization. Stay up to date on eCommerce best practices, platform capabilities, and customer expectations to inform innovation and continuous improvement. Evaluate and influence platform enhancements, third-party integrations, and vendor partnerships that support eCommerce goals. Work closely with UX/UI teams to design, test, and iterate on intuitive digital experiences across desktop and mobile. Partner with Marketing, Merchandising, and Customer Experience teams to ensure alignment on campaigns, content, and operational readiness. Drive agile ceremonies and manage product backlogs for cross-functional digital commerce teams. Communicate product updates, risks, and tradeoffs clearly to technical and business stakeholders. Remove blockers and resolve conflicting priorities to ensure on-time, high-quality delivery. Qualifications
Bachelors degree in business, marketing, computer science, or related fieldor equivalent work experience. 2+ years of experience in software product management, preferably within eCommerce or digital retail. Hands-on experience with Salesforce Commerce Cloud (SFCC) or a comparable enterprise eCommerce platform. Strong understanding of online shopping behavior, merchandising workflows, and conversion optimization tactics. Analytical and data-driven with a deep appreciation for testing, performance metrics, and user feedback. Effective communicator with strong collaboration and problem-solving skills. Passion for delivering elegant, customer-focused digital experiences at scale. Compensation/Benefits
Competitive compensation Full health benefits-Medical/Dental/Vision 401(k) match, 6%/3% DTO (discretionary time off) Health savings account (HSA) with company contribution College tuition reimbursement program (STEAM degrees) Unlimited use of Linkedin Learning Additional Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales, Supply Chain, and Customer Service Industries: Retail, Warehousing and Storage, and Restaurants
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Product Manager - eCommerce role at Upbound Group. This position is focused on delivering world-class eCommerce experiences powered by Salesforce Commerce Cloud (SFCC), ensuring seamless, customer-centric online shopping journeys that drive growth, engagement, and conversion. The Product Manager is an individual contributor reporting to a Group Product Manager and collaborates across cross-functional teams. Responsibilities
Own and execute the product vision, roadmap, and strategy for the digital commerce experience, leveraging Salesforce Commerce Cloud to enhance functionality, performance, and usability. Translate customer needs and business objectives into actionable requirements and product features for online shopping, checkout, promotions, and post-purchase experience. Maintain an end-to-end understanding of the eCommerce architecturebusiness processes, data flows, and platform integrations. Collaborate with engineering, design, merchandising, and operations teams to launch scalable eCommerce solutions. Identify opportunities to optimize the digital customer journey, from discovery to conversion and retention, through personalization, performance improvements, and user experience enhancements. Monitor KPIs (conversion rate, average order value, cart abandonment, etc.) and use data to drive decision-making and prioritization. Stay up to date on eCommerce best practices, platform capabilities, and customer expectations to inform innovation and continuous improvement. Evaluate and influence platform enhancements, third-party integrations, and vendor partnerships that support eCommerce goals. Work closely with UX/UI teams to design, test, and iterate on intuitive digital experiences across desktop and mobile. Partner with Marketing, Merchandising, and Customer Experience teams to ensure alignment on campaigns, content, and operational readiness. Drive agile ceremonies and manage product backlogs for cross-functional digital commerce teams. Communicate product updates, risks, and tradeoffs clearly to technical and business stakeholders. Remove blockers and resolve conflicting priorities to ensure on-time, high-quality delivery. Qualifications
Bachelors degree in business, marketing, computer science, or related fieldor equivalent work experience. 2+ years of experience in software product management, preferably within eCommerce or digital retail. Hands-on experience with Salesforce Commerce Cloud (SFCC) or a comparable enterprise eCommerce platform. Strong understanding of online shopping behavior, merchandising workflows, and conversion optimization tactics. Analytical and data-driven with a deep appreciation for testing, performance metrics, and user feedback. Effective communicator with strong collaboration and problem-solving skills. Passion for delivering elegant, customer-focused digital experiences at scale. Compensation/Benefits
Competitive compensation Full health benefits-Medical/Dental/Vision 401(k) match, 6%/3% DTO (discretionary time off) Health savings account (HSA) with company contribution College tuition reimbursement program (STEAM degrees) Unlimited use of Linkedin Learning Additional Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales, Supply Chain, and Customer Service Industries: Retail, Warehousing and Storage, and Restaurants
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