JBT
Overview
At
JBT Marel , what we do matters. We know that the contribution of our employees leads to the success of our business. Our
purpose
is to transform the future of food; this guides our
vision
of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our
values
show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. The Opportunity
The Application Engineer-Aftermarket is a subject matter expert in machine capabilities, processes, and performance requirements. Technically aids the global sales force, customers, and potential customers to grow parts and service sales with customers. Helps develop other resources within the Aftermarket Services team, and helps lead growth, execution, and customer satisfaction plans. As our Service Aftermarket Engineer, you will report to the Manager Engineering-Customer Care Sales. On a Given Day, You May Help prepare complex parts and service proposals without the management of the Technical Services Manager, other Aftermarket Support Engineers, or Aftermarket Sales personnel.
Responsibilities
Create new part numbers in JDE for legacy items not transferred from Syteline or for part numbers that exist in other JBT ERPs (ICS and/or SNK). Assist sales and customers with technical questions that may require research and consultation. Manage customers with warranty or performance issues post-equipment installation or post-retrofit, including site visits for troubleshooting, expediting parts, coordinating additional Service technician visits, and managing customer expectations during the prove-out period. Manage all assigned major parts projects from inquiry to shipment, and through installation/start-up on special occasions. Develop and manage department procedures required to ensure parts and service margin performance within department sales goals. Assist sales and customers with technical questions requiring research and consultation. Follow up with important customers on critical parts and service orders and shipments. Report potential sales activity from customer follow-ups or customers' reasons for not pursuing purchase. Work multiple shifts to support international customers, and after-hours emergencies. Assist Sales with gathering technical/product information in preparation for presentations and conduct technical presentations for sales calls with Aftermarket Sales or solo. Gather and send product literature to sales force or directly to customers. Prepare technical support information such as feature/benefit summaries, utility calculations, solution and competitor comparisons, and economic analysis.
Qualifications
5 years experience in the Food or related industry or build-to-order in related machine or system design. Bachelor's in Engineering or Industrial Technology. You must be authorized to work in the US without sponsorship now or in the future.
Travel & Location
Travel 60% in the first 6 months; approximately 30% after that. Hybrid work arrangement.
Why work at JBT Marel
We are committed to our employees and will provide you with development and opportunities to be the best version of yourself at work, at home, and in your community. We foster a genuine inclusive team culture, collaborating across our global teams to deliver world-class projects. We encourage developmentensuring new experiences and challenges at JBT Marel to fuel your growth. Benefits start on day 1 of employment, including medical, dental, life insurance, disability coverage, family leave, vision, and a matched 401(k) plan.
Commitment to Diversity
Diversity, Equity, Inclusion, and Belonging are fundamental values at JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work toward our DEIB goals is both a principled choice and a business imperative. Equal Opportunity Employment
JBT Marel provides equal employment opportunities to all employees and qualified applicants. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. We apply this policy to all employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524. Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Machinery Manufacturing
#J-18808-Ljbffr
At
JBT Marel , what we do matters. We know that the contribution of our employees leads to the success of our business. Our
purpose
is to transform the future of food; this guides our
vision
of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our
values
show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. The Opportunity
The Application Engineer-Aftermarket is a subject matter expert in machine capabilities, processes, and performance requirements. Technically aids the global sales force, customers, and potential customers to grow parts and service sales with customers. Helps develop other resources within the Aftermarket Services team, and helps lead growth, execution, and customer satisfaction plans. As our Service Aftermarket Engineer, you will report to the Manager Engineering-Customer Care Sales. On a Given Day, You May Help prepare complex parts and service proposals without the management of the Technical Services Manager, other Aftermarket Support Engineers, or Aftermarket Sales personnel.
Responsibilities
Create new part numbers in JDE for legacy items not transferred from Syteline or for part numbers that exist in other JBT ERPs (ICS and/or SNK). Assist sales and customers with technical questions that may require research and consultation. Manage customers with warranty or performance issues post-equipment installation or post-retrofit, including site visits for troubleshooting, expediting parts, coordinating additional Service technician visits, and managing customer expectations during the prove-out period. Manage all assigned major parts projects from inquiry to shipment, and through installation/start-up on special occasions. Develop and manage department procedures required to ensure parts and service margin performance within department sales goals. Assist sales and customers with technical questions requiring research and consultation. Follow up with important customers on critical parts and service orders and shipments. Report potential sales activity from customer follow-ups or customers' reasons for not pursuing purchase. Work multiple shifts to support international customers, and after-hours emergencies. Assist Sales with gathering technical/product information in preparation for presentations and conduct technical presentations for sales calls with Aftermarket Sales or solo. Gather and send product literature to sales force or directly to customers. Prepare technical support information such as feature/benefit summaries, utility calculations, solution and competitor comparisons, and economic analysis.
Qualifications
5 years experience in the Food or related industry or build-to-order in related machine or system design. Bachelor's in Engineering or Industrial Technology. You must be authorized to work in the US without sponsorship now or in the future.
Travel & Location
Travel 60% in the first 6 months; approximately 30% after that. Hybrid work arrangement.
Why work at JBT Marel
We are committed to our employees and will provide you with development and opportunities to be the best version of yourself at work, at home, and in your community. We foster a genuine inclusive team culture, collaborating across our global teams to deliver world-class projects. We encourage developmentensuring new experiences and challenges at JBT Marel to fuel your growth. Benefits start on day 1 of employment, including medical, dental, life insurance, disability coverage, family leave, vision, and a matched 401(k) plan.
Commitment to Diversity
Diversity, Equity, Inclusion, and Belonging are fundamental values at JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work toward our DEIB goals is both a principled choice and a business imperative. Equal Opportunity Employment
JBT Marel provides equal employment opportunities to all employees and qualified applicants. We do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. We apply this policy to all employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at 844-286-4524. Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Machinery Manufacturing
#J-18808-Ljbffr