TekShapers
Business Analyst with Prompt and conversational AI
TekShapers, Charlotte, North Carolina, United States, 28245
Position :
Business Analyst Location :
Charlotte NC Duration :
Long Term Contract Job Details: Experience
Responsibilities
Experience as a Business Analyst with a primary focus on telecom solutions, IVR systems, and telecom back office operations. Collaborate with stakeholders, translate business needs into technical specifications, and lead solution delivery. Exposure to system integration, testing (including UAT), and optimization within IVR and conversational AI environments. Design and refine IVR and conversational flows to improve user interactions and self-service capabilities, focusing on a seamless customer experience. Work closely with development and technical teams to translate business requirements into technical designs and solutions that align with business objectives and technical feasibility. Conduct user acceptance testing (UAT) and validate solutions to ensure they meet requirements and deliver the expected customer experience. Serve as a liaison between business, technical teams, and external vendors to ensure project milestones are met and deliverables align with business expectations. Identify opportunities to streamline processes, improve system integration, and optimize performance in IVR and conversational AI systems. Provide guidance and mentorship to junior business analysts, ensuring best practices in business analysis, documentation, and stakeholder communication. BA Skills
Expertise in working closely with stakeholders to gather, document, and analyze business requirements for telecom and IVR systems. Strong knowledge and hands-on expertise in IVR systems, telecom solutions, Prompt Engineering, and conversational AI platforms. Proficiency in creating business documentation such as BRDs, functional specs, and process flows. Collaborate with business stakeholders, product owners, and technical teams to gather, document, and prioritize business and functional requirements for IVR, conversational AI, and telecom systems. Design and refine IVR and conversational flows to improve user interactions and self-service capabilities. Analyze business needs, assess the impact of new requirements, and translate them into actionable technical specifications. Exposure to LLM and ML is an added advantage. Create comprehensive documentation, including BRDs, functional specs, user stories, and process flow diagrams. Work with development and technical teams to translate business requirements into technical designs and solutions. Conduct UAT and validate solutions to ensure they meet requirements and deliver optimal customer experience. Serve as a liaison between business, technical teams, and external vendors to ensure milestones and deliverables meet expectations. Hands-on experience in system integration, testing, and validation for IVR and telecom systems. Identify opportunities to streamline processes and optimize performance in IVR and conversational AI systems. Provide guidance and mentorship to junior BAs to promote best practices in BA and stakeholder communication. Good To Have Skills
Strong communication and collaboration skills to work effectively with business and technical stakeholders. Experience with BSS, billing systems, and integration platforms in the telecom sector. Tekshapers is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. #J-18808-Ljbffr
Business Analyst Location :
Charlotte NC Duration :
Long Term Contract Job Details: Experience
Responsibilities
Experience as a Business Analyst with a primary focus on telecom solutions, IVR systems, and telecom back office operations. Collaborate with stakeholders, translate business needs into technical specifications, and lead solution delivery. Exposure to system integration, testing (including UAT), and optimization within IVR and conversational AI environments. Design and refine IVR and conversational flows to improve user interactions and self-service capabilities, focusing on a seamless customer experience. Work closely with development and technical teams to translate business requirements into technical designs and solutions that align with business objectives and technical feasibility. Conduct user acceptance testing (UAT) and validate solutions to ensure they meet requirements and deliver the expected customer experience. Serve as a liaison between business, technical teams, and external vendors to ensure project milestones are met and deliverables align with business expectations. Identify opportunities to streamline processes, improve system integration, and optimize performance in IVR and conversational AI systems. Provide guidance and mentorship to junior business analysts, ensuring best practices in business analysis, documentation, and stakeholder communication. BA Skills
Expertise in working closely with stakeholders to gather, document, and analyze business requirements for telecom and IVR systems. Strong knowledge and hands-on expertise in IVR systems, telecom solutions, Prompt Engineering, and conversational AI platforms. Proficiency in creating business documentation such as BRDs, functional specs, and process flows. Collaborate with business stakeholders, product owners, and technical teams to gather, document, and prioritize business and functional requirements for IVR, conversational AI, and telecom systems. Design and refine IVR and conversational flows to improve user interactions and self-service capabilities. Analyze business needs, assess the impact of new requirements, and translate them into actionable technical specifications. Exposure to LLM and ML is an added advantage. Create comprehensive documentation, including BRDs, functional specs, user stories, and process flow diagrams. Work with development and technical teams to translate business requirements into technical designs and solutions. Conduct UAT and validate solutions to ensure they meet requirements and deliver optimal customer experience. Serve as a liaison between business, technical teams, and external vendors to ensure milestones and deliverables meet expectations. Hands-on experience in system integration, testing, and validation for IVR and telecom systems. Identify opportunities to streamline processes and optimize performance in IVR and conversational AI systems. Provide guidance and mentorship to junior BAs to promote best practices in BA and stakeholder communication. Good To Have Skills
Strong communication and collaboration skills to work effectively with business and technical stakeholders. Experience with BSS, billing systems, and integration platforms in the telecom sector. Tekshapers is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law. #J-18808-Ljbffr