Fluke Health Solutions
Overview
Technical Support Engineer at Fluke Health Solutions. Global support network delivering prompt service to Fluke Biomedical & Raysafe customers worldwide. This department provides technical services within the healthcare industry, within Fluke Biomedical & Raysafe quality assurance systems, softwares and applications. Diagnosing and solving hardware and software faults, testing and evaluating medical device technology, responding to calls in a timely fashion. Supporting customers with all types of technical questions. In addition, Technical support plays a key role in assisting Engineering and Product Management by acting as a bridge between customers, technical teams and business units. In This Role, The Technical Support Engineer
Will be responsible for troubleshooting, diagnosing, and resolving technical issues. They provide expert assistance on hardware, software, and system-related inquiries, ensuring optimal performance and user satisfaction. Primary Responsibilities
Responds to customer inquiries via tickets, emails, phone to provide technical assistance. Diagnoses, troubleshoots, and resolves hardware and software issues. Executes testing and debugging routines, documenting work and results to be shared with our customers. Executes testing with Fluke Biomedical lab and X-ray labs for Raysafe and Radiation measurement products. Supports service & calibration, production teams, customer service and quality engineers. Work closely with Research and development teams, assisting with HW and SW testing during early stage development. Work closely with Product management to provide useful feedback for new innovations. Maintain procedural documents, generates reports and documents work like DMVM sheets. Travel 25% for yearly summit, technical training, customer training, attend exhibitions and global workshops. Maintain lab equipment and routines to be calibrated regularly. Provide training to customers or internal teams on best practices for using testing equipment. Create customer complaints and work with quality teams. Basic Requirements
Bachelor degree in Biomedical Engineering or equivalent Experience with medical device testing such as infusion pumps, ventilators, Electrical surgery units, defibrillators, etc. Proficiency with computers, operating systems & Software to collaborate with IT and SW engineers. Proficiency in Hardware and Software Troubleshooting, configurations and updates Understanding and experience with networking protocols, system diagnostics and server-based issues. Basic knowledge in ISO standards and compliance (ANSI/AAMI ES-1, IEC62353, IEC60601-1, AS/NZS 3551) Experience within product testing, calibration or metrology within healthcare and radiation testing. Ability to read and interpret technical manuals, schematics and technical documents. Familiarity with CRM or ticketing systems (preferred Zendesk) for tracking customer requests. Strong problem solving and analytical skills Strong oral and written communication and skills Must be fluent in English; Spanish proficiency is a plus but not required Good knowledge in Microsoft Office Ability to work independently while also collaborating with peers and other professionals A good and flexible team player. About Fluke Health Solutions and Fortive
Fortive Corporation Overview: Fortives essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Were a diverse team united by a dynamic, inclusive culture and energized by limitless learning and growth. About Fluke Health Solutions: Comprised of Fluke Biomedical, LANDAUER, RaySafe, and Victoreen, Fluke Health Solutions leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe. Equal Opportunity
We are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. Compensation
This position is also eligible for bonus as part of the total compensation package. The salary range for this position (in local currency) is 56,900.00 - 105,700.00. #J-18808-Ljbffr
Technical Support Engineer at Fluke Health Solutions. Global support network delivering prompt service to Fluke Biomedical & Raysafe customers worldwide. This department provides technical services within the healthcare industry, within Fluke Biomedical & Raysafe quality assurance systems, softwares and applications. Diagnosing and solving hardware and software faults, testing and evaluating medical device technology, responding to calls in a timely fashion. Supporting customers with all types of technical questions. In addition, Technical support plays a key role in assisting Engineering and Product Management by acting as a bridge between customers, technical teams and business units. In This Role, The Technical Support Engineer
Will be responsible for troubleshooting, diagnosing, and resolving technical issues. They provide expert assistance on hardware, software, and system-related inquiries, ensuring optimal performance and user satisfaction. Primary Responsibilities
Responds to customer inquiries via tickets, emails, phone to provide technical assistance. Diagnoses, troubleshoots, and resolves hardware and software issues. Executes testing and debugging routines, documenting work and results to be shared with our customers. Executes testing with Fluke Biomedical lab and X-ray labs for Raysafe and Radiation measurement products. Supports service & calibration, production teams, customer service and quality engineers. Work closely with Research and development teams, assisting with HW and SW testing during early stage development. Work closely with Product management to provide useful feedback for new innovations. Maintain procedural documents, generates reports and documents work like DMVM sheets. Travel 25% for yearly summit, technical training, customer training, attend exhibitions and global workshops. Maintain lab equipment and routines to be calibrated regularly. Provide training to customers or internal teams on best practices for using testing equipment. Create customer complaints and work with quality teams. Basic Requirements
Bachelor degree in Biomedical Engineering or equivalent Experience with medical device testing such as infusion pumps, ventilators, Electrical surgery units, defibrillators, etc. Proficiency with computers, operating systems & Software to collaborate with IT and SW engineers. Proficiency in Hardware and Software Troubleshooting, configurations and updates Understanding and experience with networking protocols, system diagnostics and server-based issues. Basic knowledge in ISO standards and compliance (ANSI/AAMI ES-1, IEC62353, IEC60601-1, AS/NZS 3551) Experience within product testing, calibration or metrology within healthcare and radiation testing. Ability to read and interpret technical manuals, schematics and technical documents. Familiarity with CRM or ticketing systems (preferred Zendesk) for tracking customer requests. Strong problem solving and analytical skills Strong oral and written communication and skills Must be fluent in English; Spanish proficiency is a plus but not required Good knowledge in Microsoft Office Ability to work independently while also collaborating with peers and other professionals A good and flexible team player. About Fluke Health Solutions and Fortive
Fortive Corporation Overview: Fortives essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Were a diverse team united by a dynamic, inclusive culture and energized by limitless learning and growth. About Fluke Health Solutions: Comprised of Fluke Biomedical, LANDAUER, RaySafe, and Victoreen, Fluke Health Solutions leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe. Equal Opportunity
We are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. Compensation
This position is also eligible for bonus as part of the total compensation package. The salary range for this position (in local currency) is 56,900.00 - 105,700.00. #J-18808-Ljbffr