Boot Barn
Overview
Store Manager
role at
Boot Barn Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one anothers achievements, and most importantly support each other. At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves Partners. With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community. Our vision is to offer everyone a piece of the American spirit one handshake at a time. Role and reporting
The Store Manager is a champion and model of Boot Barns Mission, Vision and Values. They are a business driver who demonstrates the highest level of leadership in support of exceptional customer service and attainment of store sales goals. The Store Manager builds a strong team and culture that encourages partner engagement and regular development of store partners, and is a retail expert who sets the standard for operational excellence in all areas. The Store Manager will partner with District & Regional Leadership, Human Resources, and Store Support Center in pursuit of year-over-year increases, a best-in-class customer experience, ensuring profitability of the business through optimized staffing, shrink reduction and general expense management. It reports to the District Manager and status is Exempt/Non-Exempt as applicable. Essential Duties and Responsibilities
Lead store partners to foster a service- and selling-culture and exceed expectations to build long-standing customer relationships. Implement and uphold an environment of continuous learning by exhibiting expert-level product knowledge across all categories and developing a training plan for each store partner to achieve full competency in all product categories. Assess and communicate localized customer needs to the District Manager. Analyze and measure business trends to maximize sales and meet or exceed key metrics and sales goals. Review sales goals with partners, provide consistent coaching, actionable feedback, and recognition of excellence. Lead by example by being present on the sales floor during peak business hours. Ensure adequate staffing to meet changing business needs and payroll expenses. Adapt to changing business needs and procedures; adjust store schedules as needed, determine payroll implications, implement operational directives, train staff on new procedures and policies, and communicate with District, Region, and Store Support Center partners. Ensure appropriate merchandise stock levels, assortments, signage, and presentations adhere to company visual guidelines. Educate store partners on these guidelines. Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs; hold the team accountable for achieving individual and team goals. Partner with the District Manager to plan and execute experiential volume-driving events, including outreach to the local community/market. Ensure the leadership team understands and embraces their specific roles per the stores leadership matrix. Complete all opening and closing procedures to company standards and comply with the Time and Attendance policy and procedures. Demonstrate a high degree of professionalism in communication, attitude, and teamwork with customers, team members, corporate partners, and vendors; maintain high-quality work, attendance, and appearance. Other duties as assigned by the Store Manager, District Manager, or Store Support Center partners. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Retail
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Store Manager
role at
Boot Barn Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one anothers achievements, and most importantly support each other. At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves Partners. With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community. Our vision is to offer everyone a piece of the American spirit one handshake at a time. Role and reporting
The Store Manager is a champion and model of Boot Barns Mission, Vision and Values. They are a business driver who demonstrates the highest level of leadership in support of exceptional customer service and attainment of store sales goals. The Store Manager builds a strong team and culture that encourages partner engagement and regular development of store partners, and is a retail expert who sets the standard for operational excellence in all areas. The Store Manager will partner with District & Regional Leadership, Human Resources, and Store Support Center in pursuit of year-over-year increases, a best-in-class customer experience, ensuring profitability of the business through optimized staffing, shrink reduction and general expense management. It reports to the District Manager and status is Exempt/Non-Exempt as applicable. Essential Duties and Responsibilities
Lead store partners to foster a service- and selling-culture and exceed expectations to build long-standing customer relationships. Implement and uphold an environment of continuous learning by exhibiting expert-level product knowledge across all categories and developing a training plan for each store partner to achieve full competency in all product categories. Assess and communicate localized customer needs to the District Manager. Analyze and measure business trends to maximize sales and meet or exceed key metrics and sales goals. Review sales goals with partners, provide consistent coaching, actionable feedback, and recognition of excellence. Lead by example by being present on the sales floor during peak business hours. Ensure adequate staffing to meet changing business needs and payroll expenses. Adapt to changing business needs and procedures; adjust store schedules as needed, determine payroll implications, implement operational directives, train staff on new procedures and policies, and communicate with District, Region, and Store Support Center partners. Ensure appropriate merchandise stock levels, assortments, signage, and presentations adhere to company visual guidelines. Educate store partners on these guidelines. Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs; hold the team accountable for achieving individual and team goals. Partner with the District Manager to plan and execute experiential volume-driving events, including outreach to the local community/market. Ensure the leadership team understands and embraces their specific roles per the stores leadership matrix. Complete all opening and closing procedures to company standards and comply with the Time and Attendance policy and procedures. Demonstrate a high degree of professionalism in communication, attitude, and teamwork with customers, team members, corporate partners, and vendors; maintain high-quality work, attendance, and appearance. Other duties as assigned by the Store Manager, District Manager, or Store Support Center partners. Seniority level
Mid-Senior level Employment type
Full-time Job function
Sales and Business Development Industries
Retail
#J-18808-Ljbffr