Tailored Brands, Inc.
Overview
Store Manager role at Tailored Brands, Inc. Reports to Regional Manager. Lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience. Responsibilities
Inspire store team to achieve their best performance Execute to maximize growth and potential Create an engaged and inclusive store environment Elevate the customer experience through operational excellence Exceed customer expectations in all interactions Leadership
Leads store staff in meeting sales, service, and operational expectations Sets clear performance expectations and ensures store team is trained in sales, customer service, and operations to meet company standards Models company values and leads by example as an active coach Communicates priorities and sales-driving information to maximize business opportunities Guides team to identify, recommend and implement changes to improve productivity Takes the lead role in recruiting for store and embraces diversity by creating an inclusive store environment Performance
Achesives store business plans, including sales, customer service and operational goals Develops game plans and follows up on execution to maximize sales and drive consistent performance results Partners and presents opportunities with fact-based information and recommendations using store data to make informed decisions Participates in driving business outreach opportunities and communicates leads to Multi-Unit Manager and Business Outreach team Identifies performance opportunities and collaborates with Regional Manager to address issues effectively Operational Excellence
Ensures store schedule accuracy for proper staffing to execute initiatives, Ship-from-Store, and other operational tasks Ensures store staff is trained on internal operational functions Stays informed on corporate communications, directives, initiatives, policies, and procedures Implements store programs to increase efficiencies in sales, service, operations, and branding Workplace
Creates an engaged and inclusive store environment where opinions and contributions are recognized Creates a culture of learning and development with leveraged training tools Serves as a role model and provides enthusiastic motivational leadership Maintains a steady pipeline of external talent through recruitment Holds regular store meetings to keep all team members up to date with company directives Customer Experience
Ensures the store team is trained on customer service expectations and delivers an exceptional customer experience Leads the store team to exceed customer expectations and achieve a high Net Promoter Score (NPS) Uses customer feedback to take appropriate actions and resolve concerns Ensures the store is visually aligned with brand standards and marketing initiatives Qualifications
Minimum 3 years’ experience leading, managing, and developing retail teams Creative individual with good judgement and business intuition Self-motivated, results oriented, strategic thinker Strong organizational and leadership skills Excellent written and verbal communication skills Active listening and problem-solving abilities Proven ability to train and develop high performing store teams Proficient in technology systems, applications, Microsoft Office, and video conferencing Ability to operate a computer and POS system Physical Requirements
Ability to stand and walk for the majority of the work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise or supplies, and discern fabric patterns and colors Pay Range: $53,144–$78,500. We consider an individual’s skills, background and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable. You may have the opportunity to work across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.
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Store Manager role at Tailored Brands, Inc. Reports to Regional Manager. Lead your store team to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence. This includes recruiting, hiring, and training a store team to achieve an exceptional customer experience. Responsibilities
Inspire store team to achieve their best performance Execute to maximize growth and potential Create an engaged and inclusive store environment Elevate the customer experience through operational excellence Exceed customer expectations in all interactions Leadership
Leads store staff in meeting sales, service, and operational expectations Sets clear performance expectations and ensures store team is trained in sales, customer service, and operations to meet company standards Models company values and leads by example as an active coach Communicates priorities and sales-driving information to maximize business opportunities Guides team to identify, recommend and implement changes to improve productivity Takes the lead role in recruiting for store and embraces diversity by creating an inclusive store environment Performance
Achesives store business plans, including sales, customer service and operational goals Develops game plans and follows up on execution to maximize sales and drive consistent performance results Partners and presents opportunities with fact-based information and recommendations using store data to make informed decisions Participates in driving business outreach opportunities and communicates leads to Multi-Unit Manager and Business Outreach team Identifies performance opportunities and collaborates with Regional Manager to address issues effectively Operational Excellence
Ensures store schedule accuracy for proper staffing to execute initiatives, Ship-from-Store, and other operational tasks Ensures store staff is trained on internal operational functions Stays informed on corporate communications, directives, initiatives, policies, and procedures Implements store programs to increase efficiencies in sales, service, operations, and branding Workplace
Creates an engaged and inclusive store environment where opinions and contributions are recognized Creates a culture of learning and development with leveraged training tools Serves as a role model and provides enthusiastic motivational leadership Maintains a steady pipeline of external talent through recruitment Holds regular store meetings to keep all team members up to date with company directives Customer Experience
Ensures the store team is trained on customer service expectations and delivers an exceptional customer experience Leads the store team to exceed customer expectations and achieve a high Net Promoter Score (NPS) Uses customer feedback to take appropriate actions and resolve concerns Ensures the store is visually aligned with brand standards and marketing initiatives Qualifications
Minimum 3 years’ experience leading, managing, and developing retail teams Creative individual with good judgement and business intuition Self-motivated, results oriented, strategic thinker Strong organizational and leadership skills Excellent written and verbal communication skills Active listening and problem-solving abilities Proven ability to train and develop high performing store teams Proficient in technology systems, applications, Microsoft Office, and video conferencing Ability to operate a computer and POS system Physical Requirements
Ability to stand and walk for the majority of the work shift, frequently bend, squat and twist, lift up to 50 lbs., climb a ladder to reach merchandise or supplies, and discern fabric patterns and colors Pay Range: $53,144–$78,500. We consider an individual’s skills, background and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable. You may have the opportunity to work across multiple store or site locations and brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Our company celebrates diversity and provides equal employment opportunity to all applicants and employees without regard to race, color, sex, sexual orientation, gender identity or expression, national origin, religion, veteran or military status, age, physical or mental disability, marital status, or any other protected status under the law.
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