Veterinary Eye Center of New York City
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Practice Manager
role at
Veterinary Eye Center of New York City We are seeking a dynamic Practice Manager who thrives in a high-performing environment, to lead daily operations and drive clinical excellence and business success at our Hells Kitchen location. This is a full-time, in-practice role reporting to the Medical Director, with a focus on operational leadership, team development, finance, patient care, and strategic growth. This role supports Dr. Alex LoPinto and the team to maintain peak clinic performance while delivering compassionate patient care and outstanding client service. What Youll Do
Operational Leadership Partner with the Medical Director to align clinical goals with hospital operations, ensuring a high standard of patient care and service excellence Oversee the hospitals day-to-day operations, ensuring a smooth and efficient workflow across all departments Implement policies, procedures, and protocols in partnership with the Medical Director to support patient care, safety, and team performance Ensure compliance with all applicable local, state, and federal regulations
Team Management & Development Collaborate with the Medical Director to lead, mentor, and support a diverse team of technicians, assistants, and administrative staff Foster a positive, collaborative workplace that encourages continuous learning and professional development Oversee recruitment, onboarding, training, performance evaluations, and staff engagement strategies to promote long-term retention
Finance Oversee daily financial close and manage all cash handling, including bank deposits, petty cash, and the hospital change box Reconcile credit card expenses and submit through Concur; manage internal invoices and staff discounts (DVM pets, Vet Fund) Monitor KPIs and financial metrics; review performance regularly with the team and Nightingale leadership Review monthly P&Ls and help track goals and hospital progress Monitor and follow up on accounts receivable to ensure timely resolution
Patient Care & Client Services Support the delivery of high-quality patient care by maintaining operational systems that enhance clinical outcomes and client satisfaction Oversee client service standards, including communication, follow-up, and overall experience Address escalated client concerns with empathy and professionalism Maintain strong referral relationships by ensuring smooth communication and mutual support with partner hospitals and DVMs
Strategic Planning & Growth Support the Medical Director in planning and carrying out goals to help the hospital grow and succeed over time Stay current with trends in veterinary ophthalmology and healthcare operations; integrate best practices into daily workflows Represent the hospital with vendors, referring partners, and the broader veterinary community to support reputation and visibility
Qualifications
Minimum 2 years of leadership experience in a veterinary or medical hospital setting Strong understanding of veterinary operations; specialty surgery or ophthalmology experience preferred Bachelor's Degree in hospital administration, business management, or a related field preferred Excellent interpersonal and communication skills with proven ability to lead and inspire a diverse team Demonstrated experience collaborating with clinical leadership to drive hospital-wide goals Passion for animal welfare and a deep commitment to delivering exceptional patient care
What Makes This Role Unique This is a full-time, in-practice role based at our Hells Kitchen location. The schedule is Monday through Friday, typically 9AM-5PM with some flexibility for opening/closing when needed. This position is not remote; onsite presence and engagement are essential to the success of the role. Our practice does not take appointments after 5:30pm, we arent open on weekends, and we dont have in-patient procedures - no late-night and no weekend shifts. Note, we are targeting a delayed start date for October 2025. What We Offer The salary range for this role is: $78,000-$85,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies. $10,000 sign-on bonus based on experience. Generous PTO, up to 120 hours of Paid Time Off per year. 401(k) with a company match. Elective benefits through MetLife FSA/HSA. Discounted pet insurance through MetLife.
Continuing Education
We know great leaders never stop learning. As a Practice Manager, youll be eligible to receive unlimited CE reimbursement for management courses, leadership conferences, veterinary business seminars, and more. Want to grow as a people leader, business strategist, or industry expert? Weve got your back. You'll also have support for travel and the flexibility to attend CE events that align with your goals, allotting up to $1,000 per year for related travel expenses. When you grow, your team thrives, and were all in on both. We provide equal opportunities for everyone who applies to and works for Veterinary Eye Center, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You. Seniority level
Mid-Senior level Employment type
Full-time Job function
Administrative, Strategy/Planning, and General Business Industries
Veterinary Services
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Practice Manager
role at
Veterinary Eye Center of New York City We are seeking a dynamic Practice Manager who thrives in a high-performing environment, to lead daily operations and drive clinical excellence and business success at our Hells Kitchen location. This is a full-time, in-practice role reporting to the Medical Director, with a focus on operational leadership, team development, finance, patient care, and strategic growth. This role supports Dr. Alex LoPinto and the team to maintain peak clinic performance while delivering compassionate patient care and outstanding client service. What Youll Do
Operational Leadership Partner with the Medical Director to align clinical goals with hospital operations, ensuring a high standard of patient care and service excellence Oversee the hospitals day-to-day operations, ensuring a smooth and efficient workflow across all departments Implement policies, procedures, and protocols in partnership with the Medical Director to support patient care, safety, and team performance Ensure compliance with all applicable local, state, and federal regulations
Team Management & Development Collaborate with the Medical Director to lead, mentor, and support a diverse team of technicians, assistants, and administrative staff Foster a positive, collaborative workplace that encourages continuous learning and professional development Oversee recruitment, onboarding, training, performance evaluations, and staff engagement strategies to promote long-term retention
Finance Oversee daily financial close and manage all cash handling, including bank deposits, petty cash, and the hospital change box Reconcile credit card expenses and submit through Concur; manage internal invoices and staff discounts (DVM pets, Vet Fund) Monitor KPIs and financial metrics; review performance regularly with the team and Nightingale leadership Review monthly P&Ls and help track goals and hospital progress Monitor and follow up on accounts receivable to ensure timely resolution
Patient Care & Client Services Support the delivery of high-quality patient care by maintaining operational systems that enhance clinical outcomes and client satisfaction Oversee client service standards, including communication, follow-up, and overall experience Address escalated client concerns with empathy and professionalism Maintain strong referral relationships by ensuring smooth communication and mutual support with partner hospitals and DVMs
Strategic Planning & Growth Support the Medical Director in planning and carrying out goals to help the hospital grow and succeed over time Stay current with trends in veterinary ophthalmology and healthcare operations; integrate best practices into daily workflows Represent the hospital with vendors, referring partners, and the broader veterinary community to support reputation and visibility
Qualifications
Minimum 2 years of leadership experience in a veterinary or medical hospital setting Strong understanding of veterinary operations; specialty surgery or ophthalmology experience preferred Bachelor's Degree in hospital administration, business management, or a related field preferred Excellent interpersonal and communication skills with proven ability to lead and inspire a diverse team Demonstrated experience collaborating with clinical leadership to drive hospital-wide goals Passion for animal welfare and a deep commitment to delivering exceptional patient care
What Makes This Role Unique This is a full-time, in-practice role based at our Hells Kitchen location. The schedule is Monday through Friday, typically 9AM-5PM with some flexibility for opening/closing when needed. This position is not remote; onsite presence and engagement are essential to the success of the role. Our practice does not take appointments after 5:30pm, we arent open on weekends, and we dont have in-patient procedures - no late-night and no weekend shifts. Note, we are targeting a delayed start date for October 2025. What We Offer The salary range for this role is: $78,000-$85,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies. $10,000 sign-on bonus based on experience. Generous PTO, up to 120 hours of Paid Time Off per year. 401(k) with a company match. Elective benefits through MetLife FSA/HSA. Discounted pet insurance through MetLife.
Continuing Education
We know great leaders never stop learning. As a Practice Manager, youll be eligible to receive unlimited CE reimbursement for management courses, leadership conferences, veterinary business seminars, and more. Want to grow as a people leader, business strategist, or industry expert? Weve got your back. You'll also have support for travel and the flexibility to attend CE events that align with your goals, allotting up to $1,000 per year for related travel expenses. When you grow, your team thrives, and were all in on both. We provide equal opportunities for everyone who applies to and works for Veterinary Eye Center, regardless of age, sex, sexual orientation, gender identity, gender expression, race, color, national origin, disability, and all other law-protected considerations that make you, You. Seniority level
Mid-Senior level Employment type
Full-time Job function
Administrative, Strategy/Planning, and General Business Industries
Veterinary Services
#J-18808-Ljbffr