Job Description
WHAT WE'RE LOOKING FOR:
We are an electronic medical records software company headquartered in Bonita Springs, Florida. We are seeking a long-term, talented, and organized Receptionist to join our team. The Receptionist serves as the first point of contact for clients, partners, and visitors, providing a welcoming and professional experience. This role involves managing incoming calls, emails, and inquiries while assisting with basic customer service tasks related to our portfolio of products and services.
The ideal candidate is highly organized, detail-oriented, and able to multitask in a fast-paced environment. This is a year-round, in-office position (MondayFriday) 8:30 AM - 5:30 PM Eastern Time. Candidates must reside in Lee or Collier County or relocate before the start date.
WHAT BASIC QUALIFICATIONS YOULL NEED:
High school diploma or equivalent (associate's degree preferred).
Two (2) years of experience in a receptionist, administrative, or customer service role.
Proven ability to provide excellent customer service and conduct thorough investigations with tact.
Excellent critical thinking and communication skills, both oral and written.
Proficiency in MS Office Suite (Word, Excel, Outlook) and basic CRM skills.
Professional demeanor with excellent interpersonal skills.
Demonstrated ability to work independently with minimal direction.
Good time management and organizational skills.
Willingness to consult with clients and efficiently manage workload and tasks assigned.
Versatility, flexibility, and a willingness to work enthusiastically in a constantly changing and innovative environment.
WHAT WE WOULD LIKE YOU TO HAVE:
Experience with EMR/EHR systems.
Experience working in Ophthalmology, Optometry, or ASC.
Experience with customer support or help desk systems.
Bilingual abilities are a plus but not required.
WHAT YOU'LL GET FROM US:
Full-time, reliable, long-term employment.
A respectful, rewarding, and challenging work atmosphere.
A culture that values character, family, work/life balance, and acknowledges hard work and collaboration in the workplace.
Full medical, dental, disability, and 401(k) benefits.
SDO (Scheduled Day Off) Program. We pay you to take one day off during the week at least once per month; play video games, go fishing, indulge in self-care, etc.
Modern break room amenities include a full kitchen, private zero-gravity recliners, and massage chairs for in-office employees.
The opportunity to work alongside skilled professionals from whom you can learn and grow.
The chance to work on a healthcare application that significantly improves the quality of patient care and preserves precious eyesight.
Core Values:
The Core Values of EyeMD EMR Healthcare Systems, Inc. are the foundation upon which our company is built. Only candidates who resonate with these values will be considered.
The Golden Rule Treat Everyone with Kindness and Respect
Do the Right Thing
Prioritize the Practice and the Patient
Under-promise - Over-deliver
Listen, Consider, Resolve
Shared Goals
Smile through the phone