Serenity Mental Health Centers is hiring: Office Receptionist in Phoenix

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Location: Biltmore, AZ

Are you someone who enjoys connecting with clients/customers? Then this opportunity is for you! Serenity is seeking an office receptionist for our Biltmore, AZ office to join our team and drive success within our clinic. The position is customer-focused, requiring excellent communication and interpersonal skills to provide an exceptional experience for our clients. Your attention to detail and proactive approach will contribute to a smooth and seamless client journey, leaving a lasting positive impression on everyone who visits our clinic.

Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having responsibility to support these patients may be triggering for some people.

Perks at Serenity:

• Career Advancement Opportunity
• Competitive Wages
• Medical, Vision, and Dental Insurance (Serenity Covers 90% of your insurance premium)
• Paid Time Off
• 10 Major Holidays Off
• 401k
• Employee Referral Program

Responsibilities:

• Update and verify customer information upon each visit.
• Help customers feel valued by creating rapport, remembering their names, interests, and stories.
• Answer questions, address worries, respect boundaries, and be sensitive to each person’s individual challenges.
• Ensure positive customer experience by providing support and compassion.
• Rotate through various office tasks throughout the day.

Qualifications:

• High School Diploma/GED.
• Excellent verbal and written communication, basic math skills.
• Proven ability to multitask in a fast-paced environment.
• 1+ year of full-time customer service experience, reception, or personal customer service industry.

About Serenity:

Serenity is a leader in healthcare technology, utilizing advanced medical devices to give patients long-term success, especially when other treatments have failed. We are committed to evidence-based research and proven results, striving daily to help patients regain their lives through revolutionary healthcare technology.

Job Details:

• Full-time (3 13-hour shifts)
• Office Hours: Monday-Friday 6 am-8 pm, Saturday 7 am-7 pm
• This position is contingent on successfully completing a criminal background check upon hire.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative
• Mental Health Care

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