Overview
Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Role
Inviting applications for the role of Business Process Analyst
Job Title: Business Process Analyst
Location: Cincinnati, Ohio
Type of Hire: Full-time
Job Description
In this role, you will engage with supply chain and engineering teams in streamlining operations by identifying and addressing key challenges.
You will leverage your strong analytical and problem-solving skills to gain a deep understanding of current operational landscape and business models, conduct process deep dives to understand technological landscape, key metrics, data flow, tools, and pain points.
You will be responsible for coordinating with different teams to drive solutions for key customer issues.
You will design detailed solutions and recommend the next steps for implementation and change management.
Responsibilities
- Identifying new opportunities, responding to customer requests, interpreting customer requirements, and execution of contracted services.
- Identify quick wins and propose recommendations for the prioritized opportunities.
- Support the business on simplification & transformation projects.
- Support the business in new process set-up & system implementations.
- Support cross functional teams for any data anomaly driven by application.
- In charge of establishing metric support and reporting utilizing digital tools, dashboards, and various communication resources.
- Manage reporting weekly & monthly status reports of KPIs.
- Provide weekly summary of facts/observations/progress of project.
- Should be able to drive customer interaction and work independently.
- Successfully manage the relationship with the client and all stakeholders.
Qualifications
Minimum Qualifications / Skills
- Bachelors degree in engineering/business from an accredited university or college
- At least 3-4 years of experience in Aviation / Engineering / Finance / Business Analytics positions.
- Strong quantitative and analytical skills
- Demonstrated use of project management skills and metrics to achieve program goals.
- Demonstrated data analysis skills and root cause analysis.
- Strong oral, written communication skills, excellent customer relationship building skills, strong interpersonal and leadership skills.
Preferred Qualifications/ Skills
- Strong Business Acumen, Analytical capability, and data modeling.
- Demonstrated ability to lead, mentor and influence customers and peers.
- Demonstrated capability to multitask in a fast-paced environment.
- Experience with Lean and Six Sigma / Process Improvement activities.
Why Join Genpact?
- Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
- Make an impact Drive change for global enterprises and solve business challenges that matter
- Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
The approximate annual base compensation range for this position is 65,000 to 75,000 USD. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicants experience, knowledge, skills, and abilities; geographic location; and internal equity.
Work-from-Anywhere Roles Los Angeles California-based candidates are not eligible for this role.
Location-based Roles Los Angeles, California based candidates are not eligible for this role. Cincinnati area candidates are eligible for this role only.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.
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