Tivolisworld
Tivolisworld is hiring: IT Support Technician in Richmond
Tivolisworld, Richmond, VA, US, 23214
Job Description
About the Role:
Tivoli'sWorld Staffing is seeking a dependable and technically skilled IT Support Technician to support our clients' growing technology needs. This position is ideal for candidates experienced in both on-site and remote technical support, capable of troubleshooting a variety of IT issues across hardware, software, and networks.
Key Responsibilities:
Skills & Qualifications:
Benefits of Working with Tivoli'sWorld:
Join a network of professionals who thrive in dynamic, tech-driven environments. Apply today and take the next step in your IT support career with Tivoli'sWorld.
About the Role:
Tivoli'sWorld Staffing is seeking a dependable and technically skilled IT Support Technician to support our clients' growing technology needs. This position is ideal for candidates experienced in both on-site and remote technical support, capable of troubleshooting a variety of IT issues across hardware, software, and networks.
Key Responsibilities:
- Provide front-line remote and on-site technical support for desktops, laptops, printers, and mobile devices
- Troubleshoot a wide range of technical issues including software errors, hardware failures, and connectivity problems
- Assist with user account setup, email configuration, password resets, and basic network access support
- Guide users through issue resolution remotely via phone, email, or screen-sharing tools
- Install, configure, and update operating systems and applications
- Maintain ticket logs, documentation, and escalate complex cases to senior support when necessary
- Ensure client systems follow company policies and meet security standards
Skills & Qualifications:
- Strong troubleshooting skills across hardware, software, and networking environments
- Proficient in remote support tools (e.g., TeamViewer, AnyDesk, Remote Desktop, Zoom, etc.)
- Familiarity with Windows, macOS, and basic mobile operating systems
- Experience with cloud platforms and business applications like Microsoft 365 and Google Workspace
- Clear communication skills and a professional, customer-focused approach
- Ability to multitask and prioritize in a fast-paced support environment
- CompTIA A+ or Network+
- Microsoft Certified: Modern Desktop Administrator Associate
- Google IT Support Professional Certificate
- Associate degree in IT, Computer Science, or related field
- 1-2 years of prior helpdesk or IT support experience
Benefits of Working with Tivoli'sWorld:
- Competitive bi-weekly pay
- Temp-to-perm growth opportunities with reputable companies
- Hands-on experience with varied client environments
- Flexible assignments including remote and hybrid options
- Supportive agency team helping match you with the right roles
- Quick onboarding process and access to tools you need to succeed
Join a network of professionals who thrive in dynamic, tech-driven environments. Apply today and take the next step in your IT support career with Tivoli'sWorld.