IT Knowledge Management Support Job at 3500 Square LLC in San Antonio

Job Posting: IT Knowledge Management Support | IT Knowledge Manager (DDSB Incumbents Welcome)

Location: San Antonio, TX
Clearance Required: Public Trust (ADP/IT-II); Tier 1 Investigation
Citizenship Requirement: U.S. Citizenship required.

We're excited to welcome qualified professionals to support the continued success and knowledge continuity of our program. If you're a current DDSB incumbent, we encourage you to apply-this is your opportunity to continue contributing to the mission under updated standards aligned with DoD 8140.

Position Summary:

The IT Knowledge Manager plays a critical role in ensuring effective documentation, collaboration, and information governance across enterprise IT environments. This role is responsible for maintaining structured, version-controlled content in SharePoint and other collaborative platforms, while supporting multiple stakeholders and aligning with Department of Defense (DoD) standards.

Key Responsibilities:

• Maintain and update SharePoint portals, ensuring appropriate access, document availability, and organizational structure for version control and collaboration.
• Support ESA-BAD, PEO, and IOD teams with document creation, formatting, and lifecycle maintenance.
• Create and maintain SOPs, OLAs, MOAs/MOUs, EXSUMs, policies, briefings, and governance artifacts.
• Participate in knowledge management process improvement efforts aligned with DoD and ITIL standards.
• Perform technical editing and document formatting to ensure clarity, consistency, and compliance with templates and style guides.
• Use Microsoft Office tools and desktop publishing software to generate professional-grade documentation and process diagrams.
• Manage a centralized Service Knowledge Management System (SKMS) with controlled document versioning.
• Promote collaboration among technical SMEs, engineers, leadership, and support teams to ensure accurate and timely content delivery.
• Contribute to change management awareness via reporting tools such as DHA J6 Report of the Day.
• Establish and enforce document lifecycle procedures, metadata standards, and publication workflows.

Preferred Tools & Technologies:

• SharePoint Online (portal management and site design)
• Microsoft Office Suite (Word, PowerPoint, Excel, Visio)
• Adobe Acrobat, SnagIt, and other documentation tools
• Familiarity with DoD templates, ITIL processes, and enterprise KM systems
• Experience with Configuration Management or System Engineering documentation is a plus

Minimum Education & Certification Requirements:

Candidates must meet one of the following combinations:

• Certification: ITIL v4 Foundation
  AND one of the following:
  
  • Bachelor's degree in Information Technology, Cybersecurity, or a related discipline
  • DoD 8140 Baseline Certification (e.g., Security+ CE, GSEC)
  • Completion of DoD/Military Training (e.g., K-2G-7010)

This is an outstanding opportunity to support enterprise knowledge management in a mission-critical federal IT environment. Join our team and help enable effective communication, governance, and operational excellence.

Apply today to continue your mission as part of our IT knowledge management team.